At a Glance
- Tasks: Assist customers with service execution and manage service orders efficiently.
- Company: Join Dräger, a leader in medical and safety technology making a real difference.
- Benefits: Enjoy 27 days holiday, hybrid working, and discounts on health and leisure.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Be part of a team that supports life-saving technology and enhances customer satisfaction.
- Qualifications: Secondary education or equivalent experience; strong customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
Who We Are
Every life is unique and so are you! At Dräger we protect, support and rescue lives day in and day out. We are interested in you if you have the desire to work for an organisation that does something more, something that is truly worth working for. As an international leader in medical and safety technology, we develop pioneering devices, software, services and solutions that people around the world trust. Wherever Dräger products are used, it's about the most important thing: it's about life.
About The Role
- Assist internal and external customers in all aspects of Service execution.
- The role encompasses all in and outbound communication from the Service team along with Service order generation as well as the fulfilment of the core tasks.
- Generate new, renewed and amended Service Contracts including but not limited to Total, Preventative Care and Sensor Exchange.
- Invoice Service Contracts and Orders.
- Service Renewal Quotation generation and follow up.
- Service order generation for Field Service Engineer (FSE) equipment and ensuring that the engineer is kept informed of delivery dates.
- Co-ordinate fault call outs for the Field Service Engineers.
- Review and resolve the Service Error Log.
- Call handling for all internal and external customer queries in respect to service.
- Customer issue escalation and resolution.
- Management and compliance of key team tasks.
- Maintain & improve customer satisfaction by the provision of high-level support to customers, including ensuring timely and efficient processing of customer requests with respect to service.
- Assist with logistic operations in terms of invoice control & accuracy through review of receipted orders / contracts.
- Create and maintain accurate quotation data within Draeger systems including but not limited to SAP and CRM.
- Undertake any other duties and projects in order to meet personal, team and organizational objectives.
- Maximize potential sales of service contracts through a high level of customer service being provided.
Shared Responsibilities
- To comply with the Integrated Management System (IMS) and minimise any impact on the environment whilst carrying out their duties.
- To ensure and promote safe working conditions for all employees, visitors and contractors by implementing, monitoring and complying with occupational health & safety provisions.
- To embed our WeLEAD competencies – I build trust, I create value for the customer, I enable others, I provide direction, I embrace diversity, I deliver results.
Reporting Relationships
- Manager - Service Administrator Team Leader
- Size of team/environment - Small team of 6 (7 including Team Lead), working within a fast-paced customer service environment.
Education/Qualifications
- Educated to Secondary Education level or equivalent commercial experience is essential.
Related Experience
- IT knowledge: MS Office
- Customer orientation
- Ability to organise and prioritise
- Ability to work as part of a team and as an individual
- Reliability
- Experienced in phone-based business to business customer service within a specialist team
- Experience of working to targets
Skills, Special Competencies
- Exceptional Customer Service Skills – Essential
- Knowledge of Dräger Products – Desirable
- SAP and CRM – Advantageous
- Microsoft Excel – Desirable
- Time Management Skills – Essential
- Empathy – Essential
- Eye for Accuracy – Essential
- Team player
- The ability to work using own initiative
Benefits
- 27 days holiday plus bank holidays, with option to purchase up to 3 additional days
- Flexi scheme
- Hybrid working available
- Discounted critical illness cover, dental cover and partner life assurance
- Healthcare cash plan
- Subsidised canteen
- Discounted shopping & leisure vouchers
- MyClub Nissan car scheme
- Cycle to Work
- Gym membership discounts – up to 25%
- Charity Giving scheme
Dedication
At Dräger we have a clear vision, to be an organisation with a working environment that includes a diverse mix of talented people who want to come, stay and grow. We ensure candidates with the required qualifications and experience will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All are welcome to apply!
Service Administrator in Blyth employer: Dräger
At Dräger, we pride ourselves on being an exceptional employer, offering a supportive and dynamic work environment where every team member plays a vital role in protecting lives. With a strong focus on employee growth, we provide extensive benefits including flexible working arrangements, generous holiday allowances, and opportunities for professional development. Join us in our mission to make a meaningful impact in the world of medical and safety technology, while enjoying a culture that values diversity and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Service Administrator in Blyth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Dräger. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Dräger before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Administrator in Blyth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Dräger:Your cover letter is your chance to shine! Tell us why you want to work at Dräger specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Dräger!
How to prepare for a job interview at Dräger
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
