At a Glance
- Tasks: Support commercial activities and enhance customer service through various teams.
- Company: Join a forward-thinking company committed to diversity and inclusion.
- Benefits: Enjoy 27 days holiday, hybrid working, and discounts on gym memberships and shopping.
- Other info: Flexible working hours and opportunities for personal growth in a dynamic environment.
- Why this job: Gain hands-on experience in customer service and commercial operations while learning from industry experts.
- Qualifications: GCSE Grade 4 or above in English, Science, and Mathematics required.
The predicted salary is between 18000 - 25000 £ per year.
The apprentice will work as part of a selection of teams focused on commercial activities within a Pre and/or Post sale activity. All activities are either focused on customer service and/or a sales supporting function. These will include but not be limited to items such as processing customer orders, field service contracts or quotations. The apprentice will work with and learn from multiple stakeholders and teams across the business in order to gain a well‑rounded experience and knowledge of commercial aspects within the business.
Responsibilities
- Telephone customer enquiry handling including but not limited to order progress, lead times and pricing.
- Providing a high level of customer service through ensuring a timely and efficient processing of customer requests.
- Customer issue escalation and resolution.
- Data entry into respective systems including but not limited to SAP, CRM and SharePoint for items such as orders, quotations, customer returns and field service contracts.
- Focus on logistic operations in terms of invoice control and accuracy through review of receipted request and orders.
- Delivery of objectives as agreed with line manager.
- Undergo necessary training in order to fulfill all duties.
- Participation in departmental projects focused on continual improvement.
Shared Responsibilities
- To comply with the Integrated Management System (IMS) and minimise any impact on the environment whilst carrying out duties.
- To ensure and promote safe working conditions for all employees, visitors and contractors by implementing, monitoring and complying with occupational health & safety provisions.
- To embed the WeLEAD competencies – I build trust, I create value for the customer, I enable others, I provide direction, I embrace diversity, I deliver results.
Education / Qualifications
- GCSE Grade 4 or above in English, Science and Mathematics.
Related Experience
- Customer Service focus.
- Ability to organise and prioritise.
- Ability to work as part of a team and as an individual.
- Reliability.
Skills, Special Competencies
- General IT knowledge.
- Willingness to learn.
- Self‑motivated.
- Empathy.
- Eye for accuracy – essential.
- Team player.
Benefits
- 27 days holiday plus bank holidays, with option to purchase up to 3 additional days.
- Flexi scheme.
- Hybrid working available.
- Discounted critical illness cover, dental cover and partner life assurance.
- Healthcare cash plan.
- Subsidised canteen.
- Discounted shopping & leisure vouchers.
- Salary sacrifice car scheme.
- Cycle to Work.
- Gym membership discounts – up to 25%.
- Charity Giving scheme.
EEO Statement
Dräger ensures candidates with the required qualifications and experience will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All are welcome to apply.
Commercial Operations Apprentice in Blyth employer: Dräger
As a Commercial Operations Apprentice at our company, you will be part of a dynamic team that prioritises customer service and sales support, providing you with invaluable experience across various commercial activities. Our inclusive work culture fosters personal growth and development, offering extensive training and opportunities to engage in departmental projects aimed at continuous improvement. With generous benefits such as 27 days of holiday, hybrid working options, and discounts on health and leisure, we are committed to creating a rewarding and supportive environment for all employees.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Operations Apprentice in Blyth
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or family member. This will help you feel more confident and articulate when it’s your turn to shine in front of the hiring team.
✨Tip Number 3
Show off your skills! Be ready to discuss specific examples from your past experiences that highlight your customer service abilities and teamwork. This is your chance to demonstrate how you can add value to their operations.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Commercial Operations Apprentice in Blyth
Some tips for your application 🫡
Show Your Customer Service Skills:Since this role is all about customer service, make sure to highlight any relevant experience you have. Whether it's handling enquiries or resolving issues, let us know how you've gone above and beyond for customers in the past.
Be Organised and Prioritise:We love a candidate who can juggle tasks! In your application, mention how you manage your time and prioritise tasks effectively. This will show us that you're ready to handle the fast-paced environment of commercial operations.
Demonstrate Your Willingness to Learn:We're looking for someone eager to grow and learn with us. Share examples of how you've embraced new challenges or skills in previous roles or studies. This will show us that you're a self-motivated team player!
Apply Through Our Website:Don't forget to submit your application through our website! It's the best way for us to receive your details and get you into the process. Plus, it shows you're keen on joining the StudySmarter family!
How to prepare for a job interview at Dräger
✨Know Your Customer Service Basics
Since the role focuses heavily on customer service, brush up on key principles of excellent customer support. Be ready to discuss how you would handle common customer inquiries or issues, and think of examples from your past experiences that showcase your ability to provide top-notch service.
✨Familiarise Yourself with Relevant Systems
The job mentions using systems like SAP, CRM, and SharePoint. While you might not be an expert yet, showing that you’ve done some research on these tools can impress interviewers. Mention any similar software you’ve used and express your eagerness to learn quickly.
✨Demonstrate Teamwork Skills
This position requires working with multiple teams, so be prepared to share examples of how you’ve successfully collaborated in the past. Highlight your ability to communicate effectively and support your teammates, as well as how you handle conflicts or challenges within a team setting.
✨Show Your Willingness to Learn
As an apprentice, your eagerness to learn is crucial. During the interview, convey your enthusiasm for gaining new skills and knowledge. You could mention specific areas you’re excited to explore, such as logistics operations or project participation, to show you’re proactive about your development.
