RSS Service Operations Engineer in Grangemouth

Who we are

Every life is unique and so are you! At Dräger we protect, support and rescue lives day in and day out. We are interested in you if you have the desire to work for an organisation that does something more, something that is truly worth working for. As an international leader in medical and safety technology, we develop pioneering devices, software, services and solutions that people around the world trust. Wherever Dräger products are used, it's about the most important thing: it's about life. About the role Location Grangemouth / Field based

The RSS Service Operations Engineer is responsible for the operational delivery, performance, and management of Draeger’s Rental and Safety Service portfolio ensuring the highest standards of service, safety, customer satisfaction, and commercial performance. Based at the Grangemouth facility, this role combines project management, operational leadership, technical expertise, and customer engagement. The position serves as a support interface between customers, field service teams, and Draeger management, assisting with the delivery of Rental Safety Services (RSS), shutdown support, and associated projects across the UK. The role carries significant accountability assisting the RSS Operations Manager with operational planning, resource management, project execution, contract performance, stakeholder engagement, and business growth. . The RSS Service Operations Engineer leads by example, demonstrating exceptional safety behaviours, technical competence, and leadership while mentoring and developing service personnel The main details are highlighted below. Operational Management Assist with the day-to-day delivery of Draeger's RSS business throughout the UK

Ensure contractual obligations, customer expectations, and business performance targets are consistently achieved

Act as a customer contact for operational matters, service delivery, and contract performance

Help co-ordinate operational activities to ensure efficient execution of service, maintenance, repair, rental, and project work UK wide

Support Regional Service Managers/RSS Operations Manager in achieving departmental and company objectives

Continuously identify and implement improvements to service delivery, efficiency, and customer satisfaction

Shutdown & Project Delivery Planning and execution of customer shutdown activities across the UK

Conduct site surveys and live equipment trials to determine work scope and recommend suitable solutions

Support the deployment and integration of Dräger latest safety innovations

Manage equipment, hardware, and logistics requirements for shutdown activities and projects

Develop deployment strategies for Rental Robot upgrades and lifecycle management

Organise customer operational meetings, project reviews, and post-shutdown feedback sessions

Ensure lessons learned, best practices, and improvement opportunities are communicated throughout the business

Resource & Workforce Management Help build and maintain a skilled pool of personnel capable of supporting customer shutdowns and large-scale projects across the UK

Help co-ordinate resource requirements through Draeger field service engineers, Regional Service Managers, and approved agency personnel

Supervise field service engineers and assigned project teams

Mentor, coach, and support the development of less experienced employees

Promote a positive team culture focused on safety, quality, and customer satisfaction

Rental Asset Management Manage RSS rental fleets, containers, and associated operational equipment

Ensure rental units are configured to customer requirements, including Rental Robot integration where required

Oversee deployment, utilisation, maintenance, and operational readiness of rental assets

Track asset utilisation and identify opportunities to maximise fleet efficiency and profitability

Technical Service & Engineering Support Provide technical leadership and support for RSS activities

Undertake service, repair, commissioning, calibration, and maintenance activities on Draeger portable gas detection and safety equipment

Ensure all technical work complies with manufacturer procedures, test certificates, service manuals, and quality management requirements

Support field installations, customer demonstrations, commissioning activities, and after-sales support

Maintain technical expertise and remain informed on new product developments, technologies, and market trends

Customer Relationship Management Build and maintain strong relationships with customers and stakeholders

Provide professional and timely responses to customer enquiries and operational concerns

Conduct regular service reviews and performance meetings with customers

Ensure customer expectations are understood and consistently exceeded where possible

Deliver excellent customer experience throughout all project and service activities

Business Development Support Identify opportunities to expand Draeger's RSS service offerings

Generate and communicate sales opportunities identified during service visits, site surveys, and customer engagements

Support the RSS Business Development Manager with technical and operational input for new opportunities

Contribute to the development of end-to-end customer solutions

Assist in achieving growth objectives through proactive customer engagement and opportunity development

Quality, Compliance & Safety Promote a culture of zero harm and ensure compliance with all Health, Safety, Environmental and Quality requirements

Comply with Draeger's Integrated Management System (IMS)

Ensure all activities meet internal quality standards and customer requirements

Report product quality concerns and field issues to management and Quality Assurance teams

Ensure compliance with COSHH requirements, risk assessments, safe systems of work, and workshop/site safety procedures

Promote best practice in environmental protection and sustainability

Asset, Inventory & Data Management Maintain company assets, tools, equipment, and fleet resources in accordance with company policies

Ensure accurate completion of service documentation, calibration certificates, test certificates, repair reports, and service orders

Maintain installed base accuracy and validate rental reporting data

Support accurate quotation and invoicing processes through effective service order management

Contribute to budget control through accurate time recording and expense management

Shared responsibilities All employees have a responsibility: to comply with the Integrated Management System (IMS) and minimise any impact on the environment whilst carrying out their duties

to ensure and promote safe working conditions for all employees, visitors and contractors by implementing, monitoring and complying with occupational health & safety provisions

to embed our WeLEAD competencies – I build trust, I create value for the customer, I enable others, I provide direction, I embrace diversity, I deliver results

All expectations, tasks and responsibilities of this role relate to all Dräger Group entities in UK and Ireland Reporting Relationships Manager - RSS Service Operations Manager Size of team/environment - Based at Grangemouth with potential for extensive travel, the size of the team will be determined by number of ongoing projects and will be supporting customer shutdown work Role Requirements Education/Qualifications Ideally a technical qualification in a related subject such as Engineering, Mechanical, Electrical or Electronics such as an HND or NVQ

Related Experience

Ideally knowledge of Draeger and other market place products

Significant related experience in appropriate industry sector

High level technical & practical knowledge

Skills, Special Competencies Customer focus with a positive attitude towards solving problems

Ability to communicate effectively and professionally with customers portraying a positive company image

Full UK driving license.

Be willing to undergo an enhanced CRB check

Expertise in use of software applications such as MS Office

Proven experience in the ability to transfer knowledge to delegates successfully

Ability to organise and prioritise

Ability to work as part of a team

To be trustworthy & honest & an ambassador for Draeger

Dräger‘s

Benefits 35 days holiday, with option to purchase up to 3 additional days

Company car or monthly car payment allowance

Discounted critical illness cover, dental cover and partner life assurance

Healthcare cash plan

Salary sacrifice car scheme

Discounted shopping & leisure vouchers

Cycle to Work

Gym membership discounts – up to 25%

Charity Giving scheme

Dräger‘s

dedication At Dräger we have a clear vision, to be an organisation with a working environment that includes a diverse mix of talented people who want to come, stay and grow. We ensure candidates with the required qualifications and experience will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All are welcome to apply!.