Senior Stakeholder Engagement Manager in Birmingham

The Senior Stakeholder Engagement Manager will play a key role in managing positive relations with external stakeholders and communities that the project needs to have an active and ongoing dialogue with. The role holder will also have the responsibility for supporting the MDJV delivery of WI 2400, including management of the onsite HS2 visitors space and the management of the public enquiries in line with HS2 expectations. The role will also support the Head of Consent, Environment and Stakeholder & Engagement, the wider project in managing relationships with key stakeholders and in achieving the Undertakings & Assurances / project commitments and the HS2 project Key Performance Indicators.

Key Responsibilities

• Develop and get acceptance from HS2 for a Local Area Engagement Plan (LAEP) and ensure it is updated on a quarterly basis (3 month lookahead).
• With the SEE & Communications Lead develop and get acceptance from HS2 for the project Community Investment Plan in accordance with WI2400 and ensure it is updated on a quarterly basis.
• Establish and oversee process for issuing Advance Warning Notices (AWNs) in line with HS2 standards and processes.
• Establish and oversee process for Small Claims Scheme in line with HS2 standards and processes.
• Manage the MDJV input into the management and resourcing of the HS2 Visitor Centre (including resourcing arrangements) and oversee the coordination of any VIP visits.
• Manage the MDJV public enquiries with HS2 Helpdesk, ensuring all enquiries are managed within the process and agreed timescales.
• Day-to-day point of contact for Independent Construction and Residents Commissioner.
• Register the MDJV site with the Considerate Constructors Scheme (CCS) and manage all reporting and subsequent inspections.
• Ensure that reporting on all community and engagement activities is provided to HS2 through agreed processes by deadline.
• Periodically update the community process in the project Quality Management System.
• Ensure that the Stakeholder Record Management system is regularly updated and provides a clear summary of current discussions with external stakeholders.
• As and when required, support the communications team with writing copy for communications including e/bulletins, newsletters and organise and participate in community meetings to update on progress and issues.
• Work with SEE & Communications Lead in promoting fairness, dignity & respect on the Project and the SEE lead to ensure that stakeholders are engaged with and involved in SEE initiatives.
• Develop and maintain a stakeholder key risks and issues log to be used to report to Senior Leadership.
• Line manager staff.

Technical Skills and Competencies

• Strong influencing and negotiating skills.
• Good written & communication skills.
• Good knowledge of public consultation.
• Strong administration and IT skills.

Behavioural Competencies

• Good team player.
• Politically astute and able to manage senior stakeholder relationships.
• Composed in highly charged meetings.
• Ability to work under pressure and public / media scrutiny.
• Empathetic, tactful and diplomatic.
• Confident in reporting to senior management and executives.
• Ability to inform and adapt approach in line with new instructions.

Qualifications, Certifications and Experience

• Experience of community engagement, external communications or stakeholder management.
• Experience of major construction / development projects.

Dragados Values

• Excellence: Promoting innovation, development, training and continuous improvement to achieve the highest quality of project delivery.
• Integrity: Acting ethically and transparently. Demanding the best standards of integrity from its employees, suppliers and other stakeholders.
• Trust: Nurturing positive relationships at all levels of the organisation, with our clients and supply chain by developing strong and long term relationships based on mutual trust.
• Sustainability: Commitment to sustainable development to make an efficient and ethically responsible contribution to society and the environment.
• Profitability: Ensuring our profitability as well as contributing value to the communities in which we operate as part of the sustainability agenda.

Dragados is committed to act based on Equality, Diversity and Inclusion principles. Equal opportunities, non-discrimination and respect for human rights are basic principles contained in the Dragados Code of Conduct that apply to all Dragados employees.