At a Glance
- Tasks: Manage client relationships and help legal teams leverage AI-powered workflows.
- Company: Join Draftwise, a forward-thinking company revolutionising the legal industry.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for professional growth.
- Other info: Dynamic team environment with plenty of room for innovation and career advancement.
- Why this job: Be at the forefront of AI in law, making a real difference for clients.
- Qualifications: Experience in customer success and a passion for AI technology.
The predicted salary is between 60000 - 80000 £ per year.
Draftwise is seeking a Senior Customer Success Manager to own client relationships end to end, from onboarding to retention and expansion.
You will help lawyers and legal teams unlock AI-powered workflows, turning curiosity into sustained usage and measurable value for clients.
You will partner with product to translate feedback into insights and help scale CS processes as Draftwise grows.
We value strong communication, independence, collaboration, and curiosity about AI.
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We think you need these skills to ace Senior AI-Powered Legal Success Manager
Client Relationship Management
Onboarding
Retention Strategies
Expansion Strategies
AI-Powered Workflows
Communication Skills
Collaboration
