At a Glance
- Tasks: Own the technical onboarding experience for new customers and ensure smooth deployments.
- Company: Join Draftwise, a growing tech company with a focus on innovative solutions.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Be part of a small team where you can take ownership and drive concrete outcomes.
- Why this job: Make a real impact by helping customers go live and shaping the future of the function.
- Qualifications: 3+ years in implementation or technical onboarding; strong communication skills required.
The predicted salary is between 70000 - 110000 £ per year.
Draftwise is growing its implementation function to support an expanding enterprise customer base across EMEA. We're looking for an Implementation Specialist based in London to own the technical onboarding experience for new customers from contract signature through a live, production‑ready deployment. This role is the EMEA counterpart to an existing function on our US team. The playbooks and processes are established – you'll own the EMEA customer base and be the accountable point of contact in the timezone.
What You'll Do
- Own implementations end‑to‑end: internal handoff, kickoff, environment setup, DMS/SSO/add‑in configuration, document ingestion, user registration, and CS handoff.
- Own outcomes, not just tasks – when something's broken, fix it; when something's missing, build it.
- Serve as the primary customer‑facing POC through platform readiness for Scale accounts; co‑own the technical track alongside CSMs on Enterprise accounts.
- Coordinate with IT contacts at law firms on identity configuration, DMS indexing, and add‑in deployment (iManage, NetDocuments, SharePoint, Microsoft Office).
- Troubleshoot integration issues, elevate to Engineering with clear problem statements, and close the loop with customers.
- Maintain accurate implementation status in Salesforce and Linear; keep internal stakeholders informed without requiring them to ask.
- Contribute to playbooks and documentation that make the implementation motion repeatable.
- Surface friction from implementations back to the team – on the product, the process, or both.
What We're Looking For
- 3+ years in implementation, solutions engineering, or technical onboarding at a B2B SaaS company.
- Comfortable navigating technical configurations (SSO, identity providers, cloud storage, enterprise software deployment) without needing Engineering in the room.
- Strong communicator – you can run an IT working session and a stakeholder status call in the same week.
- You build structure where there isn't any, and don't wait to be told what to do.
- Good judgment about when to escalate vs. when to figure it out yourself.
- Based in London or able to work UK hours.
Nice to Have
- Experience with legal technology or law firm IT environments.
- Familiarity with document management systems (iManage, NetDocuments, SharePoint).
- Experience working cross‑functionally with Sales, CS, and Product at an early‑stage company.
Why This Role
- Small team, real ownership, concrete outcomes.
- Customers go live because of you.
- There's room to shape how this function scales as Draftwise grows across EMEA.
Implementation Specialist (London) employer: DraftWise
Draftwise is an exceptional employer that stands at the cutting edge of AI in the legal industry, offering a fully remote work environment with co-working options in major cities. Employees enjoy a competitive salary, meaningful equity, and generous benefits including private medical care and a home office stipend, all while being part of a dynamic team that values transparency, collaboration, and innovation. With ample opportunities for professional growth and the chance to shape the future of legal technology, Draftwise is committed to empowering its employees to drive meaningful impact in their roles.
