At a Glance
- Tasks: Own the technical onboarding experience for new customers and ensure smooth deployments.
- Company: Join Draftwise, a growing tech company with a focus on innovative solutions.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Be part of a small team where you can take ownership and drive concrete outcomes.
- Why this job: Make a real impact by helping customers go live and shaping the future of the function.
- Qualifications: 3+ years in implementation or technical onboarding; strong communication skills required.
The predicted salary is between 70000 - 110000 £ per year.
Draftwise is growing its implementation function to support an expanding enterprise customer base across EMEA. We're looking for an Implementation Specialist based in London to own the technical onboarding experience for new customers from contract signature through a live, production‑ready deployment. This role is the EMEA counterpart to an existing function on our US team. The playbooks and processes are established – you'll own the EMEA customer base and be the accountable point of contact in the timezone.
What You'll Do
- Own implementations end‑to‑end: internal handoff, kickoff, environment setup, DMS/SSO/add‑in configuration, document ingestion, user registration, and CS handoff.
- Own outcomes, not just tasks – when something's broken, fix it; when something's missing, build it.
- Serve as the primary customer‑facing POC through platform readiness for Scale accounts; co‑own the technical track alongside CSMs on Enterprise accounts.
- Coordinate with IT contacts at law firms on identity configuration, DMS indexing, and add‑in deployment (iManage, NetDocuments, SharePoint, Microsoft Office).
- Troubleshoot integration issues, elevate to Engineering with clear problem statements, and close the loop with customers.
- Maintain accurate implementation status in Salesforce and Linear; keep internal stakeholders informed without requiring them to ask.
- Contribute to playbooks and documentation that make the implementation motion repeatable.
- Surface friction from implementations back to the team – on the product, the process, or both.
What We're Looking For
- 3+ years in implementation, solutions engineering, or technical onboarding at a B2B SaaS company.
- Comfortable navigating technical configurations (SSO, identity providers, cloud storage, enterprise software deployment) without needing Engineering in the room.
- Strong communicator – you can run an IT working session and a stakeholder status call in the same week.
- You build structure where there isn't any, and don't wait to be told what to do.
- Good judgment about when to escalate vs. when to figure it out yourself.
- Based in London or able to work UK hours.
Nice to Have
- Experience with legal technology or law firm IT environments.
- Familiarity with document management systems (iManage, NetDocuments, SharePoint).
- Experience working cross‑functionally with Sales, CS, and Product at an early‑stage company.
Why This Role
- Small team, real ownership, concrete outcomes.
- Customers go live because of you.
- There's room to shape how this function scales as Draftwise grows across EMEA.
Implementation Specialist (London) employer: DraftWise
Draftwise is an exceptional employer that fosters a dynamic and collaborative work culture, where every Implementation Specialist plays a crucial role in shaping the customer experience. With a focus on employee growth, we offer opportunities to take ownership of projects and contribute to meaningful outcomes, all while being part of a small, agile team in the vibrant city of London. Our commitment to innovation and excellence ensures that you will be supported in your professional journey, making Draftwise a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Implementation Specialist (London)
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what DraftWise values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges DraftWise might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at DraftWise!
✨Direct Apply to DraftWise
Let's not forget to apply directly through the DraftWise website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Implementation Specialist (London)
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at DraftWise.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at DraftWise. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at DraftWise
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
