At a Glance
- Tasks: Drive daily operations for live sports, ensuring competitive offerings and insightful data analysis.
- Company: Join a leading tech company redefining sports and entertainment experiences globally.
- Benefits: Enjoy remote work options, growth opportunities, and a dynamic team culture.
- Other info: Be part of a publicly traded company with a commitment to innovation and excellence.
- Why this job: Tackle exciting challenges while shaping the future of responsible gaming and sports engagement.
- Qualifications: Passion for sports, data interpretation skills, and experience in a relevant role preferred.
The predicted salary is between 36000 - 60000 £ per year.
At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It’s transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We’re not waiting for the future to arrive. We’re shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together.
The Crown Is Yours
As a Sportsbook Operations Senior Associate, you'll drive the day-to-day execution of operational plans for high-intensity, live-focused sports, ensuring our offerings stay sharp and competitive. Collaborating across teams, you'll support campaign rollouts, monitor real-time performance, and turn data into actionable insights. In this role, you'll shape go-to-market strategies that elevate engagement and impact.
What You'll Do
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Support the Sportsbook and iGaming Promotions teams in triaging and resolving second-line customer issues while working closely with the Customer Experience and Operations teams to improve processes.
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Own daily merchandising execution across key customer-facing product surfaces, ensuring that site content, promotions, betting events, and betting odds are presented as expected.
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Identify merchandising opportunities based on the event calendar, customer behavior, promotional priorities, product releases, and competitor activity.
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Support and collaborate with other teams such as Operations, Trading, Customer Experience, and Marketing, to help proactively diagnose and solve questions from our customers.
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Run processes to support quality assurance, problem escalation, and competitor tracking, proactively identifying execution risks, content gaps, and customer experience concerns.
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Monitor and elevate technical or customer-facing issues to the appropriate teams for resolution.
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Use customer feedback, performance data, and competitive insights to recommend merchandising improvements.
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Serve as a go-to resource and mentor for junior team members, providing guidance, training, and knowledge-sharing.
What You’ll Bring
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At least 1 year of experience in a senior-level role within the online gaming industry or a closely related online B2C environment.
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Detail-oriented and analytical attitude, with the flexibility to adapt to shifting priorities and drive results in a fast-paced environment.
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Experience with digital marketing operation tools and a demonstrated ability to rapidly learn and master new tools.
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This role requires flexibility to work evening and weekend shifts, with a typical schedule of 5 working days and 2 days off, aligned to the demands of the sports calendar.
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Join Our Team
We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.
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Sportsbook Operations Senior Associate employer: DraftKings
DraftKings is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of Boston. With a strong focus on employee growth, we provide ample opportunities for professional development and career advancement, all while being part of a high-performing team dedicated to driving sustainable revenue growth in the exciting iGaming industry.
StudySmarter Expert Advice🤫
We think this is how you could land Sportsbook Operations Senior Associate
✨Tip Number 1
Familiarise yourself with the latest trends in sports betting and gaming. Understanding the current landscape will not only help you during interviews but also demonstrate your passion for the industry, which is crucial for a role like Sportsbook Operations Senior Associate.
✨Tip Number 2
Network with professionals in the sports and gaming sectors. Attend industry events or join relevant online forums to connect with people who can provide insights into the company culture and expectations, giving you an edge when applying.
✨Tip Number 3
Brush up on your data analysis skills, especially in Excel and reporting tools like Tableau. Being able to showcase your ability to interpret data effectively will be a significant advantage in this role, as it’s key to driving performance and decision-making.
✨Tip Number 4
Stay updated on competitor activities and market trends. This knowledge will not only prepare you for potential interview questions but also show that you are proactive and ready to contribute to the company's strategic goals from day one.
We think you need these skills to ace Sportsbook Operations Senior Associate
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in sports operations, data analysis, and any relevant tools like Excel or SQL. Emphasise your passion for sports and how it aligns with the company's mission.
Craft a Compelling Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Discuss specific experiences that demonstrate your ability to manage campaigns and analyse performance metrics effectively.
Showcase Relevant Skills:Clearly outline your skills in data interpretation and reporting tools such as Tableau and Sigma. Mention any experience you have with competitor benchmarking and how you've used data to drive decisions.
Highlight Problem-Solving Abilities:Provide examples of how you've identified and resolved issues in previous roles. This will showcase your proactive approach and ability to thrive in a fast-paced environment, which is crucial for this position.
How to prepare for a job interview at DraftKings
✨Show Your Passion for Sports
Make sure to express your enthusiasm for major sports, especially those that are live-heavy and event-driven. Share personal experiences or insights that demonstrate your understanding of the sports landscape, as this will resonate well with the interviewers.
✨Demonstrate Data Proficiency
Be prepared to discuss your experience with data interpretation and reporting tools like Excel, Google Sheets, Tableau, and Sigma. You might be asked to solve a problem using data, so brush up on your skills and be ready to showcase how you can turn data into actionable insights.
✨Highlight Your Organisational Skills
Given the fast-paced nature of the role, it's crucial to illustrate your ability to manage multiple initiatives simultaneously. Provide examples from your past experiences where you successfully juggled various tasks while maintaining attention to detail.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of specific instances where you've identified issues in performance or delivery and how you resolved them. This will show your proactive approach and growth mindset, which are key traits for this position.
