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- Tasks: Welcome patients, manage appointments, and handle inquiries in a busy GP practice.
- Company: A friendly, progressive inner-city training practice focused on education.
- Benefits: Gain valuable experience, training opportunities, and work in a supportive team.
- Other info: Join a dynamic team with a focus on professional growth and teamwork.
- Why this job: Make a difference in patients' lives while developing your skills in healthcare.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 24000 - 28000 £ per year.
The job will involve working in a busy inner city training practice. The candidate will be working in a busy, supportive and progressive GP practice. The practice is very keen on training and educating new applicants to reach a high standard of knowledge.
Main duties of the job:
- Receiving patients and helping them where possible
- Booking appointments on computers
- Using the telephone, answering routine inquiries and transferring them to other departments
- Taking and giving messages to patients, doctors/nurses, hospitals and other agencies
- Administrative/Clerical duties
- Knowledge of and working to the Receptionists protocol
- Use of computers for repeat prescriptions, appointments etc
- Full participation with colleagues in team activities as laid down in receptionists protocol (e.g. Team Meetings, Away Day etc)
- Preparing repeat prescriptions for doctors' signatures
- Handling general enquiries, explaining surgery procedures, making new and follow up appointments
- Filing incoming mail
- Putting new patient records in order
- Dealing appropriately with various forms
- Downloading hospital correspondence
- Scanning
- Recording requests for home visits and messages
- Extraction of records as required and filing them
- Postal duties
- Taking & typing minutes of meetings
- Registration of New Patients
- Any other duties, which may be required and agreed with the Practice
About us:
The team consists of 4 GP partners plus trainee registrars, an advanced nurse practitioner, practice nurse, a Health Care Worker along with a Care Navigator & GP Assistant, and admin & managerial staff. It is a very friendly forward-thinking practice with great emphasis on training and education.
Receptionist employer: Dr Walji & Colleagues
Contact Detail:
Dr Walji & Colleagues Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on the GP practice. Familiarise yourself with their values and services. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common receptionist scenarios with a friend or family member. This will help you feel more confident when answering questions about handling patient inquiries or booking appointments during the interview.
✨Tip Number 3
Show off your tech skills! Since you'll be using computers for various tasks, be ready to discuss your experience with software and systems. If you've used similar tools before, share those examples to demonstrate your capability.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We love to see candidates who are excited about working in a busy GP practice and helping patients. A little enthusiasm can go a long way!
Tailor Your CV: Make sure to customise your CV to highlight relevant experience that matches the job description. We want to see how your skills align with our needs, so don’t be shy about showcasing your administrative and customer service abilities.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Dr Walji & Colleagues
✨Know the Practice Inside Out
Before your interview, take some time to research the GP practice. Understand their values, services, and any recent news. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Practice Common Scenarios
As a receptionist, you'll face various situations daily. Prepare for common scenarios like handling difficult patients or managing appointment schedules. Practising these responses can help you feel more confident and demonstrate your problem-solving skills during the interview.
✨Showcase Your Tech Skills
Since the role involves using computers for appointments and prescriptions, be ready to discuss your experience with relevant software. If you have specific examples of how you've used technology to improve efficiency or patient interactions, share those during the interview.
✨Emphasise Teamwork
This practice values collaboration, so highlight your ability to work well in a team. Share examples of how you've contributed to team activities or supported colleagues in previous roles. This will show that you’re not just a great individual worker but also a team player.