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For Companies At a Glance
- Tasks: Guide clients through luxury fragrance collections and deliver exceptional customer experiences.
- Company: Join Dr. Vranjes Firenze, a renowned fragrance house celebrating Italian elegance and craftsmanship.
- Benefits: Enjoy a full-time permanent role in a vibrant new store with opportunities for growth.
- Other info: Flexible shifts required, including weekends and holidays.
- Why this job: Be a brand ambassador and create memorable experiences in a luxurious retail environment.
- Qualifications: 1-2 years in high-end retail; fluent in English and Italian; digital tool savvy.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
Are you passionate about fragrances and luxury retail?
Join the world of Dr. Vranjes Firenze and become part of a brand that celebrates Italian elegance and olfactory excellence.
With its unique identity characterized by an original blend of Florentine heritage, iconic fragrances, and timeless elegance, the renowned fragrance house, Dr. Vranjes Firenze, embodies the perfect balance between roots and innovation. Founded in 1983, it emphasizes the precious Florentine heritage in everything it does and delivers multisensorial well-being, capturing the elegance of Florence, its tradition of craftsmanship, and the art of perfumery in every scented décor object and Eau De Parfum. Each fragrance is the result of ongoing scientific and creative research into essences, along with a sophisticated formulation with unrivalled persistence and durability.
As a Client Advisor, you will act as a true brand ambassador, delivering a unique and memorable customer experience that reflects the values and identity of Dr. Vranjes. You will guide clients through our exclusive fragrance collections and ensure an exceptional level of service.
Location: London Piccadilly (NEW OPENING)
Employment Type: Full-Time
Contract : Permanent
What You’ll Do
Customer Experience & Sales
- Welcome customers with elegance, representing the Brand
- Guide clients through the Dr. Vranjes olfactory journey using storytelling and product expertise
- Ensure an exceptional Client experience, placing the Client first and fostering valuable relationships
- Proactively maximize cross-selling opportunities by leveraging the full range of products available in-store.
- Provide personalized recommendations and sensory experiences
- Enhance brand loyalty by transforming every client visit into a memorable luxury shopping experience
- Handle requests and feedback professionally, aligned with luxury service standards
Sales Performance & Business Development
- Achieve and exceed sales targets
- Engage in clienteling activities to strengthen client connections
- Support and participate to in-store events to boost visibility and sales
- Collaborate with the team to monitor KPIs (ATV, UPT, conversion rate…)
Boutique Operations & Visual Merchandising
- Ensure impeccable visual standards and brand image in the store
- Manage stock levels, product replenishment, and back-of-house organization
- Execute all operational and stock management activities—including inventory, logistics, cash handling, and reporting—in strict accordance with company policies and head office guidelines.
What We’re Looking For
Experience & Skills
- At least 1–2 years of experience in high-end retail, preferably in Fragrance/ Beauty/ Luxury Retail Experience
- Strong communication skills in Italian and English; other foreign language skills are a plus
- Confidence in using digital tools and POS systems
Your Personality
- Elegant, proactive, empathetic, and service-oriented
- High level of flexibility and ability to problem solve
- A natural team player with a strong sense of responsibility and attention to details
- Self-motivated, focused and able to use own initiative
- Flexibility to work varied shifts as required by the business, including weekends and public holidays.
Are you ready to craft unforgettable olfactory experiences with us?
Join us and bring your expertise to the world of Dr. Vranjes Firenze.
Client Advisor employer: Dr. Vranjes Firenze
Contact Detail:
Dr. Vranjes Firenze Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Advisor
✨Tip Number 1
Familiarise yourself with the brand's history and fragrance collections. Understanding Dr. Vranjes Firenze's unique identity and heritage will allow you to engage customers more effectively and showcase your passion for the products.
✨Tip Number 2
Practice your storytelling skills. As a Client Advisor, you'll need to guide clients through the olfactory journey, so being able to narrate the story behind each fragrance will enhance the customer experience and help you stand out.
✨Tip Number 3
Network within the luxury retail community. Attend events or join online groups related to high-end retail and fragrances. Building connections can provide insights into the industry and may lead to referrals or recommendations.
✨Tip Number 4
Showcase your language skills. Since strong communication in Italian and English is essential, be prepared to demonstrate your proficiency during interviews. This could set you apart from other candidates and highlight your suitability for the role.
We think you need these skills to ace Client Advisor
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Dr. Vranjes Firenze's history, values, and product offerings. This knowledge will help you tailor your application to reflect your passion for the brand and its commitment to luxury and craftsmanship.
Highlight Relevant Experience: Emphasise any previous experience in high-end retail, particularly in fragrance or beauty sectors. Use specific examples to demonstrate how your skills align with the responsibilities of a Client Advisor.
Showcase Communication Skills: Since strong communication skills are essential for this role, ensure your application reflects your proficiency in both Italian and English. Mention any additional languages you speak, as this could set you apart from other candidates.
Craft a Personalised Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also conveys your enthusiasm for creating memorable customer experiences. Use storytelling to connect your personal journey with the brand's identity.
How to prepare for a job interview at Dr. Vranjes Firenze
✨Show Your Passion for Fragrance
Make sure to express your enthusiasm for fragrances and luxury retail during the interview. Share any personal experiences or stories that highlight your love for scents, as this will resonate with the brand's identity and values.
✨Demonstrate Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in previous roles. Highlight situations where you went above and beyond to create memorable experiences for clients, as this is crucial for a Client Advisor position.
✨Familiarise Yourself with the Brand
Research Dr. Vranjes Firenze thoroughly before the interview. Understand their fragrance collections, brand history, and what sets them apart in the luxury market. This knowledge will help you answer questions confidently and show your commitment to the role.
✨Practice Storytelling Techniques
Since guiding clients through an olfactory journey involves storytelling, practice how you would narrate the essence of different fragrances. Use descriptive language to convey the emotions and experiences associated with each scent, making it engaging for the interviewer.