At a Glance
- Tasks: Join our team to manage patient communications and support daily clinic operations.
- Company: Friendly health centre with a supportive and collaborative environment.
- Benefits: Full training provided, flexible hours, and a chance to make a difference in healthcare.
- Other info: Dynamic role with opportunities for personal growth in a caring team.
- Why this job: Be the first point of contact for patients and help them navigate their healthcare journey.
- Qualifications: Previous admin experience and good computer skills are preferred but not essential.
The predicted salary is between 24000 - 36000 € per year.
We have an opportunity for a medical receptionist to join our friendly team at Hindley Health Centre. Ideally, the successful candidate will have experience in a similar role. Excellent organisational skills, communication and interpersonal skills are essential, along with the ability to work as part of a team. Good IT skills and experience of EMIS WEB and Ask My GP systems are desired, but not essential as full training will be provided.
Main duties of the job include:
- Patient Contact and Communication.
- Answer phone calls, emails, and online requests.
- Direct patients to the most appropriate service or clinician.
- Provide information to patients on services and appointments.
- Process registrations and deductions.
- Handle document workflow, coding and filing.
- Support chronic disease invitations.
- Assist with repeat prescribing processes.
- Greet and check in patients, manage appointment bookings.
- Support the smooth running of daily clinics.
- Maintain confidentiality and GDPR compliance.
- Work flexibly to support other areas of the practice.
- Provide cover for colleagues' annual leave/sickness.
About us: Dr Tun & Partners has 4 GP partners, 1 ANP, 4 Practice Nurses and serves 7500 patients. We are part of Hindley PCN and have a number of additional roles working within the practice including a GPA who works closely with and is supported by the administrative/reception staff. As a forward-thinking practice, we require a similarly motivated and enthusiastic receptionist to join our friendly and supportive team.
Job responsibilities may include:
- Opening up/locking up of practice premises and maintaining security in accordance with practice protocols.
- Maintaining and monitoring the practice appointments system.
- Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional.
- Processing and distributing incoming (and outgoing) mail.
- Taking messages and passing on information.
- Filing and retrieving paperwork.
- Processing repeat prescriptions in accordance with practice guidelines.
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.
- Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
- Clearing and re-stocking of consulting rooms as required.
- Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning.
- Ordering, re-ordering and monitoring of stationery and other supplies.
- Dealing with clinical waste.
- Provision of refreshments for staff and visitors as required; and keeping the kitchen area clean and tidy.
- Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter.
Person Specification:
- Previous admin experience.
- A good standard of education.
- A good standard of computer literacy.
- Ability to use own judgement and resourcefulness.
- Ability to work as part of an integrated, multi-skilled team.
- The ability to work under pressure in a rapidly-changing environment.
- Understanding acceptance and adherence to the need for strict confidentiality.
Medical Receptionist in Wigan employer: Dr Tun and Partners
At Hindley Health Centre, we pride ourselves on fostering a supportive and collaborative work environment where every team member is valued. As a medical receptionist, you will benefit from comprehensive training, opportunities for professional growth, and the chance to make a meaningful impact in the lives of our 7500 patients. Join us in a role that not only offers job security but also the satisfaction of being part of a forward-thinking practice dedicated to excellent patient care.
StudySmarter Expert Advice🤫
We think this is how you could land Medical Receptionist in Wigan
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Hindley Health Centre. Familiarise yourself with their services and values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to patient communication and teamwork. Think of examples from your past experiences that highlight your organisational skills and ability to work under pressure. We want you to shine!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show that you take the opportunity seriously. Remember, you're aiming to be the friendly face of the practice!
✨Tip Number 4
Follow up after your interview! A quick thank-you email to Rachael Smith can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Medical Receptionist in Wigan
Some tips for your application 🫡
Craft a Personalised Cover Letter:When applying, make sure to write a cover letter that speaks directly to the role of a medical receptionist. Highlight your relevant experience and skills, especially in communication and organisation, to show us why you’re the perfect fit for our friendly team.
Show Off Your IT Skills:Even if you haven't used EMIS WEB or Ask My GP before, let us know about your general IT skills. If you've worked with similar systems or have a knack for picking up new tech quickly, mention it! We love a tech-savvy candidate.
Keep It Professional Yet Friendly:Remember, we’re looking for someone who can connect with patients and work well in a team. So, while your application should be professional, don’t hesitate to let your personality shine through. A warm tone can go a long way!
Apply Through Our Website:To make things easier for us both, apply through our website! It streamlines the process and ensures your application gets to the right place. Plus, it shows you’re keen on joining our practice.
How to prepare for a job interview at Dr Tun and Partners
✨Know Your Stuff
Before the interview, make sure you understand the role of a medical receptionist. Familiarise yourself with common tasks like handling patient communications and managing appointments. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Skills
Highlight your organisational and communication skills during the interview. Think of specific examples from your past experience where you've successfully managed multiple tasks or resolved patient queries. This will demonstrate your ability to thrive in a busy environment.
✨Be Ready for Scenarios
Prepare for situational questions that may come up, such as how you'd handle a difficult patient or manage a busy reception area. Practising these scenarios can help you articulate your thought process and problem-solving skills effectively.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the practice and team dynamics. This shows your enthusiasm for the role and helps you gauge if the workplace is the right fit for you. Plus, it gives you a chance to learn more about their expectations!
