International Operations Manager, Fulfillment in London

At Dr. Squatch (www.drsquatch.com), we’re raising the bar on men’s personal care with our line of natural, high-performance products. We’re on a high-growth, fast-moving ride, continually introducing new product categories, launching into retailers nationwide, and growing internationally. We have been recognized and certified by Great Place to Work® multiple times, and we achieved status as a certified B Corp in 2023. We are looking for passionate, talented people who want to join us in our mission to inspire and educate men to be happier and healthier!

This is a newly created role built to support Dr. Squatch's international expansion, with a primary focus on Retail and B2B fulfillment across our UK and EU markets. You'll own day-to-day operations across international retail accounts, manage 3PL and display provider relationships, and lead cross-functional coordination with Planning, Inventory, Supply Chain, Retail Sales, Ops Excellence, and Compliance. Your external-facing world will be largely UK and EU-based, including 3PL partners, display providers, and retail/B2B accounts. There is also potential for involvement supporting our Canadian 3PL operation in Toronto. Because our HQ team operates on Pacific Time, you'll be the operational owner for most of the European working day. That requires strong independent judgment, clear communication, and the ability to drive things forward across DTC and Amazon channels as needed before HQ comes online. This role will report to the Associate Director of Retail Fulfillment. This is a full-time hybrid role with benefits based out of our London office, with semi-frequent travel to key 3PL and retail partner sites across the UK and Europe, and occasional travel to our Marina del Rey, CA headquarters.

Key Responsibilities:

• Own day-to-day Retail and B2B fulfillment operations across UK and EU markets, including order management, inventory management, routing guide compliance, freight providers, and chargeback prevention.
• Serve as the primary point of contact for UK and EU-based 3PL partners and display providers, managing performance against SLAs/OTIF and driving accountability and resolution when issues arise.
• Build and manage working operational relationships with UK and EU retail accounts, serving as the go-to operational contact during local business hours.
• Lead coordination with Planning, Inventory, and Supply Chain teams to align inbound shipments and stock positions across international retail accounts.
• Own onboarding of new international retail partners, including operational setup, EDI/order integration, go-live readiness, and real-time investigation when EDI issues arise.
• Provide cross-channel coverage during the European working day, including DTC and Amazon operations support, to maintain momentum before the HQ team comes online.
• Track and report on key fulfillment KPIs (OTIF, fill rate, chargeback rate, cost per unit, etc.), surface trends, and bring recommendations rather than just data.
• Collaborate with Compliance and Legal to ensure fulfillment operations meet local regulatory requirements, including labeling, product classification, and HazMat handling.
• Support Canadian fulfillment operations out of Toronto on an as-needed basis.
• Identify and drive operational improvement initiatives that reduce cost, improve service levels, and scale with the business as we expand into new international markets.

Qualifications:

• 5+ years of experience in fulfillment, logistics, supply chain, or operations, with meaningful exposure to UK and EU Retail and B2B channels.
• Demonstrated ability to operate independently, own outcomes, and manage priorities without close daily oversight.
• Proven experience managing 3PL relationships and holding external partners accountable to performance standards.
• Strong familiarity with retail compliance requirements, including routing guides, EDI, labeling standards, and chargeback management.
• Experience working in or alongside an ERP system; NetSuite experience is a strong plus.
• Comfortable leading cross-functional work with planning, sales, compliance, and finance stakeholders across multiple time zones.
• Strong analytical skills and comfort with operational data.
• Experience in e-commerce, DTC, or CPG is a strong plus; exposure to Amazon marketplace operations is a bonus.
• Excellent written and verbal communication skills.
• German language proficiency is a plus, given that our EU B2B presence will launch in Germany.
• Highly organized, detail-oriented, and able to manage multiple workstreams simultaneously.
• Bachelor's degree in a relevant field preferred; equivalent experience considered.

We offer a competitive salary in a growth-focused & collaborative team environment. Benefits include medical, dental, vision, 401k with Squatch match, and PTO. We also have great perks like healthy snacks, frequent company events, and of course, free products!