Reception post at Dr Singh's Surgery, a family-run GP practice that works within Central Health Partnership PCN. The front-desk work covers greeting patients, answering calls and signposting them using triage protocols, booking and amending appointments, and handling repeat prescriptions and clinical messages. The post is busy and fast-paced, with registering patients, monitoring patient flow to consulting rooms and supporting seasonal flu clinics among its tasks. Experience of a GP practice and of SystemOne is desirable rather than essential.
What the job involves
- Welcome patients and visitors professionally, face to face and by phone
- Answer calls and enquiries, signposting patients using triage protocols and handling difficult situations calmly
- Book, amend and cancel appointments accurately on SystemOne
- Monitor patient flow into consulting rooms and inform clinicians of delays
- Process repeat prescription requests and escalte issues to clinicians
- Handle clinical messages, results queries and document scanning
- Register new and temporary patients and update demographic details
- Maintain accurate patient records and data entry on SystemOne
- Handle confidential patient information under data protection rules and practice policies
- Manage incoming and outgoing correspondence, emails and administrative tasks
- Support seasonal clinics such as flu clinics
- Liaise with GPs, nurses and the wider practice team, and help colleagues in busy periods
Skills & knowledge
- Excellent communication skills
- Strong organisational skills
- Caring and professional approach
- Working effectively in a fast-paced environment
Nice to have
- Experience of working in a GP practice
- Experience using SystemOne clinical software
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