Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Monitor sales calls and ensure compliance with company policies.
- Company: Join a dynamic firm focused on high standards and customer fairness.
- Benefits: Competitive salary up to £33,000 and opportunities for professional development.
- Why this job: Be a key player in maintaining quality and compliance while growing your skills.
- Qualifications: CeMap 1, 2, and 3 required; strong communication and organizational skills essential.
- Other info: Work closely with the Director of Quality Control on exciting compliance projects.
The predicted salary is between 26400 - 39600 £ per year.
Job Title: Quality Assurance Officer
Location: Cardiff
Salary: Up to £33,000
Job Purpose:
The primary role of the Quality Assurance Officer is to ensure that the firm’s advisors are adhering to the company’s policies and procedures.
Main Duties and Responsibilities:
- Review and monitor sales calls to ensure high standards of compliance with company and regulatory standards (delegating as required).
- Identify and provide training to advisors as needed.
Other Duties:
- Champion compliance standards and act as the first line of defense in accordance with our compliance monitoring program.
- Pay high regard to Financial Conduct Authority (FCA) regulations including Treating Customers Fairly Principles.
- Review and monitor customer communications to ensure consistency with the company’s core values and regulatory obligations.
- Prepare quality monitoring reports, agree on actions, and ensure implementation within agreed timescales.
- Report on issues to the Director of Quality Control, including recommendations for quality improvements.
- Provide ad hoc feedback to team members and managers on compliance issues.
- Conduct compliance investigations as required.
- Behave in a positive and professional manner at all times when representing the company.
- Work closely with the Director of Quality Control on ad hoc compliance projects.
- Assist in the development and implementation of a risk-based compliance monitoring program.
Personal and Other Duties and Responsibilities:
- Display Company core values at all times.
- Keep updated with the company’s services, procedures, best practices, and regulatory requirements.
- Develop by attending courses, meetings, training events, workshops, and seminars as necessary.
- Demonstrate clear written and verbal communication skills.
- Be highly self-motivated and organized, encouraging others likewise.
- Make informed decisions while being aware of the consequences.
- Observe confidentiality.
- Work on own initiative and meet set timescales.
Qualifications and Training:
- CeMap 1, 2, and 3
Knowledge and Experience:
- IT literate, particularly with Microsoft Office.
Key Skills & Behaviours Required:
- Ability to demonstrate clear written and verbal communication skills.
- A responsible and professional attitude.
- Good people skills – able to build relationships with colleagues at all levels.
- Act with integrity.
- Ability to plan and prioritize workload.
- Calmness under pressure.
- Decision-making ability.
- Excellent interpersonal skills.
- Effective organizational skills.
Employment Type: Full-time
Job Function: Quality Assurance, Administrative, and Writing/Editing
Industries: Financial Services, Banking, and Real Estate
#J-18808-Ljbffr
Quality Assurance Officer employer: D&R Recruitment Limited
Contact Detail:
D&R Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Assurance Officer
✨Tip Number 1
Familiarize yourself with the Financial Conduct Authority (FCA) regulations and the Treating Customers Fairly Principles. Understanding these guidelines will not only help you in the interview but also demonstrate your commitment to compliance standards.
✨Tip Number 2
Showcase your experience with quality monitoring reports and compliance investigations. Be ready to discuss specific examples where you've identified issues and implemented solutions, as this will highlight your proactive approach.
✨Tip Number 3
Emphasize your communication skills during the application process. Since the role requires providing feedback and training to advisors, being able to articulate your thoughts clearly is crucial.
✨Tip Number 4
Demonstrate your ability to work independently and manage your time effectively. Prepare examples of how you've successfully prioritized tasks in previous roles, as this will align with the expectations of the Quality Assurance Officer position.
We think you need these skills to ace Quality Assurance Officer
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Quality Assurance Officer position. Understand the key responsibilities and qualifications required, as this will help you tailor your application effectively.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience related to quality assurance, compliance monitoring, or customer service. Use specific examples that demonstrate your attention to detail and ability to adhere to regulatory standards.
Showcase Communication Skills: Since the role requires clear written and verbal communication skills, make sure to highlight these in your application. Provide examples of how you've successfully communicated complex information in past roles.
Tailor Your Cover Letter: Craft a personalized cover letter that addresses the specific requirements of the job. Mention your understanding of the Financial Conduct Authority (FCA) regulations and how you can contribute to maintaining high compliance standards within the company.
How to prepare for a job interview at D&R Recruitment Limited
✨Understand Compliance Standards
Make sure you have a solid grasp of compliance standards, especially those set by the Financial Conduct Authority (FCA). Be prepared to discuss how you would ensure adherence to these standards in your role.
✨Showcase Your Attention to Detail
As a Quality Assurance Officer, attention to detail is crucial. Prepare examples from your past experiences where your meticulous nature helped identify issues or improve processes.
✨Demonstrate Communication Skills
Since the role requires clear written and verbal communication, practice articulating your thoughts clearly. You might be asked to explain complex compliance issues, so being concise and clear is key.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your decision-making abilities under pressure. Think of situations where you had to make tough calls regarding compliance and how you handled them.
