Assistant Practice Manager in Hull

An exciting opportunity has arisen within Dr Raut Partnership GP Practice for an Assistant Practice Manager. The post can be between 18 to 24 hours per week, part-time with flexible working, and pay rates dependent on experience. This is an exciting opportunity for a motivated leader to take charge of the day-to-day work within the practice, engaging with our local Primary Network Partners, and playing a key role in the continued growth of our practice.

You will lead a friendly and dedicated team, oversee clinical and administrative functions, and drive improvements that ensure exceptional patient care.

Main duties of the job:

• The successful candidate will be responsible for working with the Practice Manager to support the delivery of all aspects of the GP contract, maintaining a happy, highly motivated, and productive team.
• They must be proactive, well organised, and financially astute.
• The Assistant Practice Manager plays an important role in ensuring the wellbeing of staff and helping our practice to thrive at difficult times.
• We are keen to recruit someone with proven experience in NHS management.
• The successful candidate will play a key role in developing the practice to reach its potential, ensuring that staff are kept updated with current affairs, potential workstream opportunities, and financial threats.
• This is a varied and complex role and requires the successful candidate to be adaptable and calm in stressful situations.
• The Assistant Practice Manager will need to provide guidance and solutions to unexpected challenges and resolve building, staff, and patient problems as they arise.
• Time management and adaptability are key to the role.

About us: Dr Raut Partnership is a dual site practice with approximately 4500 patients based in the Bransholme and Sutton Park areas of Hull. We are a member of the HASP Primary Care Network (PCN) working collaboratively as one of the 5 member practices. We are a forward-thinking practice, currently supported by permanent and locum GPs, Advanced Nurse Practitioners, Clinical Pharmacists, Paramedics, Physicians Associates, Practice Nurses, Health Care Assistants, and Administrative teams. We are a responsive and caring practice with a can-do attitude. We are passionate about patient care and our staff always go that extra mile. We are always looking for ways to improve with patient-focused and efficient decision making. We have consistently high QOF achievement and aspire to attain the highest percentile for all practice targets.

Job responsibilities:

• Develop and record improvement consistent with the outcome of patient feedback.
• Involve patients, families, and carers in the identification of patient-centred concerns and priorities.
• Demonstrate empathy and compassion when communicating with patients, carers, and relatives.
• Evaluate the effectiveness of protocols and modify plans accordingly.
• Encourage staff to adopt an integrated care approach meeting individual patients' needs.
• Provide guidance to the administration and clinical teams.
• Provide verbal and written advice to promote understanding and ensure a consistent approach to patient care.
• Demonstrate analytical thinking, decision making, professionalism, and leadership to ensure a high-quality patient experience.
• Maintain compliance with CQC regulations ensuring the practice meets the essential standards keeping accurate and legible evidence for inspection purposes.
• Ensure service development is in line with local and national guidelines and complies with NHS contractual obligations in relation to patient care.
• Oversee and develop patient services with members of the management team including: repeat prescribing systems, appointment access, surgery timetables, staff rotas, performance targets, and online access.

Strategy and Service Development:

• Share and contribute expertise.
• Communicate, motivate, and inspire others to deliver excellent standards of care.
• Challenge restrictive cultures and champion new ways of working to deliver enhanced patient-focused care and improved productivity.
• Support the development of a learning organisation by identifying, challenging, and reporting poor performance which may affect patient safety.
• Contribute to appropriate service developments and quality improvements project managing when required.
• Make recommendations for change and lead on service improvement and delivery of key targets.
• Shape services in accordance with local and national policies and drivers.
• Act as a professional champion and advocate for the practice.

Financial Resources/Management:

• Assist the Practice Manager in the preparation of accounting information at year end.
• Support the Practice Manager to ensure financial claims are made within the relevant timeframes and maximise Practice income.
• Support the Practice Manager and PCN Partners and staff to achieve maximum clinical targets for QOF and Local Enhanced Services.

Information Resources/Information Systems:

• Support the Practice Manager to ensure all protocols and policies are reviewed and updated in line with recommended guidelines.
• Help to identify and agree the minimum data set to be collected by self and others within the team and implement agreed methods of data collection.
• Support team members to analyse the information obtained and report findings.
• Ensure data is kept in line with the practice records retention policy.
• Convene meetings, preparing agendas and minutes and chair as necessary.
• Oversee the maintenance and content of the practice website and patient leaflets.

Autonomy/Scope within Role:

• Work competently and autonomously without supervision in accordance with practice policies and procedures.
• Acknowledge limitations in own competence and only undertake activities for which competence can be assured.
• Exercise professional judgment and expertise to create precedents and deal with problems.
• Apply best practice policy guidelines where appropriate.
• Collaborate with relevant professionals to develop practice protocols.
• Monitor and lead improvements to standards of patient care and patient access requirements.

Health and Safety:

• Develop health and safety policies and procedures in line with current legislation and update changes promptly.
• Support and evaluate site to ensure building is properly maintained, safe, effective, fit for purpose and compliant in line with health and safety regulations.
• Ensure practice is compliant for cleanliness and infection control.
• Support the Fire Safety Inspections for Building and Fire Safety Equipment in line with local policies.
• Ensure arrangements are in place for calibration and repairs of practice equipment.
• Record accidents in practice accident book and act on any concerns highlighted.
• Support the Practice Manager to complete health and safety risk assessments.

HR Recruitment and Retention:

• Support the management of staffing levels within practice budgets.
• Support the practice manager in the updating of contractual information, staff handbook, job descriptions, and well-maintained personnel files.
• Ensure staff are inducted in line with practice induction policies and adequately trained in order to fulfil their role.

Employment/Employment Law:

• Deal with sickness and record in line with practice policy.
• Resolve disputes and grievances adopting a no blame culture.
• Deal with disciplinary matters in line with contract policies and gain legal advice for the Partners if necessary.
• Record, authorise and oversee annual leave.
• Record staff risk assessments where necessary.

Training, Education and Staff Development:

• Take responsibility for own continued professional development and contribute to the continuing professional development and appraisals of team members.
• Make effective use of learning opportunities.
• Undertake annual mandatory training updates in line with practice policies.
• Engage in the appraisal process implementing effective monitoring systems.
• Facilitate and promote a learning culture that encourages others to develop their full potential.
• Encourage healthcare professionals to disseminate good practice.
• Work with the Partners to undertake continual personal and professional development.
• Undertake relevant training as required. Continually update own knowledge and skills within the role.

Information Governance:

It is the responsibility of all staff to respect the confidentiality of the practice, its patients, and its staff, as specified in the Caldicott Principles, Data Protection Act, and the Human Rights Act. It is the duty of every employee to:

• Only access a person's identifiable information as required in the execution of their duties.
• Disclose information appropriately, in line with the Data Protection Act 1998.
• Store confidential information in line with practice protocols and policies.
• Non-disclosure of private and confidential information regarding the running of the practice and/or its finance. All such information from any source is regarded as strictly confidential.

Person Specification:

Knowledge and Skills

Essential:

• Experience of a Leadership or Management role in the NHS.
• Practical understanding of primary care and community services.
• Implementation of best practice.
• Solution-focused approach to problem solving.
• Commitment to continuing professional development.
• Experience of managing staff, good teamwork, and employee satisfaction.

Desirable:

• Previous Experience in a Senior Management role in Primary Care.
• Experience of Strategic Business Planning.
• Experience of CQC Inspections and Regulations.
• Experience of SystmOne.
• Experience of AccuRx.

Qualifications:

Essential:

• Minimum of GCSE Grade A-C in Maths and English.

Desirable:

• Evidence of A level standard or equivalent degree.
• Qualification and experience in Practice Management.
• Training in or Knowledge of employment Law.
• Caldicott Training.

Skills and Abilities:

Essential:

• Ability to manage and empower staff.
• Delegate effectively.
• Excellent networking, communication, and interpersonal skills.
• Autonomous working.
• Ability to undertake risk assessments.
• Excellent Time Management.
• Managing Conflict, Complaints, and dispute resolution.

Personal Qualities:

Essential:

• Articulate, confident, decisive.
• Motivated, ambitious, uses initiative.
• Dedicated, hardworking, and flexible.
• Able to cope with competitive demands in stressful situations.
• Self-aware, intelligent, and adaptable.

Values:

Essential:

• Integrity and respect.
• Care, Compassion, and Empathy.
• Approachable and diplomatic.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details:

Employer name: Dr Raut Partnership
Address: Highlands Health Centre, Lothian Way, Bransholme, Hull, HU7 5DD, United Kingdom
Employer's website: https://www.drrautpartnership@nhs.uk