Assistant Practice Manager

An exciting opportunity hasarisen within Dr Raut Partnership GP Practice for an Assistant Practice Manager

The post can be between 18 to 24 hours per weekPart-Time post with flexible working, pay rates dependant on experience

This is an exciting opportunity for a motivated leader totake charge of the day-to-day work within practice. engaging with our local Primary Network Partners, and play a keyrole in the continued growth of our practice. You will lead a friendly and dedicated team,oversee clinical and administrative functions, and drive improvements thatensure exceptional patient care.

Main duties of the job

The successful candidate will be responsible for working with the Practice Manager to support the deliver of all aspects of the GP contract, maintaining a happy, highly motivated, and productive team.They must be proactive, well organised, and financially astute.General Practice is often under extreme pressure and the Assistant Practice Manager plays an important role in ensuring the wellbeing of staff and helping our practice to thrive at difficult times.

We are keen to recruit someone with provenexperience in NHS management. The successful candidate will play a key role indeveloping the practice to reach its potential, ensuring that staff are keptupdated with current affairs, potential workstream opportunities and financialthreats.

This is a varied and complex role and requiresthe successful candidate to be adaptable and calm in stressful situations. The Assistant Practice Manager will need to provide guidance and solutions to unexpected challenges and resolve building,staff, and patient problems as they arise.Time management and adaptability are key to the role

About us

Dr RautPartnership is a dual site practice with approximately 4500 patients based inthe Bransholme and Sutton Park areas of Hull.

We are amember of the HASP Primary Care Network (PCN) working collaboratively as one ofthe 5 member practices.

We are aforward-thinking practice, currently supported by permanent and locum GP's,Advanced Nurse Practitioners, Clinical Pharmacists, Paramedics, PhysiciansAssociates, Practice Nurses, Health Care Assistants and Administrative teams.

We are aresponsive and caring practice with a can-do attitude. We are passionate about patient care and ourstaff always go that extra mile. We arealways looking for ways to improve with patient focused, and efficient decisionmaking. We have consistently high QOFachievement and aspire to attain the highest percentile for all practicetargets.

Job responsibilities

Develop and recordimprovement consistent with the outcome of patient feedback

Involve patients,families and carers in the identification of patient-centred concerns andpriorities

Demonstrate empathyand compassion when communicating with patients, carers and relatives

Evaluate theeffectiveness of protocols and modify plans accordingly

Encourage staff toadopt an integrated care approach meeting an individual patients needs

Provide guidance tothe administration and clinical teams

Provide verbal andwritten advice to promote understanding and ensure a consistent approach topatient care

Demonstrateanalytical thinking, decision making, professionalism and leadership to ensurea high-quality patient experience

Maintain compliancewith CQC regulations ensuring the practice meets the essential standardskeeping accurate and legible evidence for inspection purposes

Ensure servicedevelopment is in line with local and national guidelines and complies with NHScontractual obligations in relation to patient care

Oversee and developpatient services with members of the management team including: repeatprescribing systems, appointment access, surgery timetables, staff rotas,performance targets and online access

Strategyand Service Development

Share and contributeexpertise

Communicate,motivate, and inspire others to deliver excellent standards of care

Challenge restrictivecultures and champion new ways of working to deliver enhanced patient focusedcare and improved productivity

Support thedevelopment of a learning organisation by identifying, challenging, andreporting poor performance which may affect patient safety

Contribute toappropriate service developments and quality improvements project managing whenrequired

Make recommendationsfor change and lead on service improvement and delivery of key targets

Shape services inaccordance with local and national policies and drivers

Act as a professionalchampion and advocate for the practice

Assist the Practice Manager in the preparationof accounting information at year end

Support the Practice Manager to ensurefinancial claims are made within the relevant timeframes and maximise Practiceincome

Support the PracticeManager and PCN Partners and staff to achieve maximum clinical targets for QOFand Local Enhanced Services

Information Resources/Information Systems

Support the Practice Manager to ensure all protocols and policies are reviewed and updated in line with recommended guidelines

Help to identify and agree the minimum data set to be collected by self and others within the team and implement agreed methods of data collection. Supporting team members to analyse the information obtained and reporting findings

Ensure data is kept in line with the practice records retention policy

Convene meetings, preparing agenda's and minutes and chair as necessary

Oversee the maintenance and content of the practice website and patient leaflets

Autonomy/Scope within Role

Work competently and autonomously without supervision in accordance with practice policies and procedures

Acknowledge limitations in own competence and only undertake activities for which competence can be assured

Exercise professional judgment and expertise to create precedents and deal with problems.

Apply best practice policy guidelines where appropriate

Collaborate with relevant professionals to develop practice protocols

Monitor and lead improvements to standards of patient care and patient access requirements

Health and Safety

Develop health and safety policies and procedures in line with current legislation and update changes promptly

Support and evaluate site to ensure building is properly maintained, safe, effective, fit for purpose and compliant in line with health and safety regulations

Ensure practice is compliant for cleanliness and infection control

Support the Fire Safety Inspections for Building and Fire Safety Equipment in line with local policies

Ensure arrangements are in place for calibration and repairs of practice equipment

Record accidents in practice accident book and act on any concerns highlighted

Support the Practice Manager to complete health and safety risk assessments

HR

Recruitment and Retention

Support the management of staffing levels within practice budgets

Support the practice manager in the updating of contractual information, staff handbook, job descriptions and well-maintained personnel files

Ensure staff are inducted in line with practice induction policies and adequately trained in order to fulfil their role

Employment/Employment Law

Deal with sickness and record in line with practice policy

Resolve disputes and grievances adopting a no blame culture

Deal with disciplinary matters in line with contract policies and gain legal advice for the Partners if necessary

Record, authorise and oversee annual leave

Record staff risk assessments where necessary

Training, Education and Staff Development

Take responsibility for own continued professional development and contribute to the continuing professional development and appraisals of team members

Make effective use of learning opportunities

Undertake annual mandatory training updates in line with practice policies

Engage in the appraisal process implementing effective monitoring systems

Facilitate and promote a learning culture that encourages others to develop their full potential

Encourage healthcare professionals to disseminate good practice

Work with the Partners to undertake continual personal and professional development

Undertake relevant training as required. Continually update own knowledge and skills within the role

Information Governance

It is the responsibility of all staff to respect the confidentiality of the practice, it's patients and it's staff, as specified in the Caldicott Principles, Data Protection Act and the Human Rights Act. It is the duty of every employee to:

Only access a person's identifiable information as required in the execution of their duties

Disclose information appropriately, in line with the Data Protection Act 1998

To store confidential information in line with practice protocols and policies

Non-disclosure of private and confidential information regarding the running of the practice and/or its finance. All such information from any source is regarded as strictly confidential

Person Specification

Knowledge and Skills

• Experience of a Leadership or Management role in the NHS
• Practical understanding of primary care and community services
• Implementation of best practice
• Solution focused approach to problem solving
• Commitment to continuing professional development
• Experience of managing staff, good teamwork, and employee satisfaction
• Previous Experience in a Senior Management role in Primary Care
• Experience of Strategic Business Planning
• Experience of CQC Inspections and Regulations
• Experience of SystmOne
• Experience of AccuRx

Qualifications

• Minimum of GCSE Grade A-C in Maths and English
• Evidence of A level standard or equivalent degree
• Qualification and experience in Practice Management
• Training in or Knowledge of employment Law

Skills and Abilities

• Ability to manage and empower staff
• Excellent networking, communication, and interpersonal skills
• Autonomous working
• Ability to undertake risk assessments
• Managing Conflict, Complaints, and dispute resolution

Personal Qualities

• Motivated, ambitious, uses initiative
• Dedicated, hardworking and flexible
• Able to cope with competitive demands in stressful situations
• Self-aware
• Intelligent and adaptable

Values

• Integrity and respect
• Care, Compassion and Empathy
• Approachable and diplomatic

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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