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For Companies At a Glance
- Tasks: Enter customer data and ensure compliance with GDPR and KYC processes.
- Company: Family-owned business offering premier leasing deals across the UK.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Why this job: Join a dynamic team and help customers access the best leasing offers.
- Qualifications: Attention to detail and experience in a volume admin role required.
- Other info: Fast-paced environment with a focus on teamwork and customer satisfaction.
The predicted salary is between 24000 - 36000 £ per year.
Gateway2Lease takes pride in being a family-owned business that offers premier leasing deals to both individuals and businesses. Our strong partnerships with thirteen of the UK's largest specialist leasing finance companies ensure you access the very best deals across a wide range of makes and models. As a credit brokerage we aim to make things easy by searching the market in order to provide our customers with the most competitive leasing offers that we can locate via our superbly strong network of partners.
We are looking for a Credit Administrator to help support our continued growth and bolster our busy Sales department.
Role purpose:- Enter customer data into the Customer Relationship Management System (CRM).
- Follow the GDPR process ensuring adherence to compliance requirements.
- Follow the Know Your Customer (KYC) process ensuring all information is received and entered in a timely, efficient and accurate manner.
- Liaise with the customers to ensure supporting documentation is requested and submitted in a timely, efficient and accurate manner to avoid delays.
- Enter customer data from the finance application into the funder systems.
- Attention to detail is essential.
- IT literate.
- Experience in a volume admin role.
Customer Service Advisor employer: DR & Partners
Contact Detail:
DR & Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company inside out! Research Gateway2Lease and understand their values, services, and what makes them tick. This will help you tailor your approach and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to liaise with customers regularly. Role-play common scenarios with friends or family to boost your confidence and ensure you're ready to impress during the interview.
✨Tip Number 3
Show off your attention to detail! Prepare examples from your past experiences where you've demonstrated this skill. Whether it's managing data or ensuring compliance, having specific stories ready will make you stand out.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for joining our team at Gateway2Lease.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Advisor role. Highlight any relevant experience, especially in admin roles, and showcase your attention to detail. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for Gateway2Lease. Mention your IT skills and any experience with CRM systems, as these are key for the role. Let us know what makes you tick!
Showcase Your Compliance Knowledge: Since the role involves GDPR and KYC processes, it’s a good idea to mention any experience you have with compliance. We’re looking for someone who understands the importance of these processes, so don’t hold back!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at DR & Partners
✨Know Your Stuff
Before the interview, make sure you understand Gateway2Lease's business model and their partnerships with leasing finance companies. Familiarise yourself with the role of a Credit Administrator and how it fits into the sales department. This will show that you're genuinely interested and prepared.
✨Show Off Your Attention to Detail
Since attention to detail is crucial for this role, be ready to provide examples from your past experiences where your meticulousness made a difference. Whether it was in data entry or managing customer information, highlight how your careful approach led to successful outcomes.
✨Brush Up on Compliance Knowledge
Understanding GDPR and KYC processes is key for this position. Take some time to review these regulations and think about how they apply to customer data management. Being able to discuss these topics confidently will demonstrate your readiness for the role.
✨Practice Your Communication Skills
As a Customer Service Advisor, you'll need to liaise with customers regularly. Practise clear and concise communication, both verbal and written. Consider role-playing common scenarios you might encounter, so you can showcase your ability to handle customer queries effectively during the interview.
