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- Tasks: Join us as a Customer Service Advisor, processing orders and resolving queries.
- Company: Gateway2Lease is a family-owned business offering premier leasing deals across the UK.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Be part of a dynamic team that values resilience and adaptability while making a real impact.
- Qualifications: We seek adaptable individuals with IT skills and a willingness to learn.
- Other info: Work in a fast-paced environment with strong partnerships in the leasing industry.
The predicted salary is between 28800 - 43200 £ per year.
Gateway2Lease takes pride in being a family-owned business that offers premier leasing deals to both individuals and businesses. Our strong partnerships with thirteen of the UK's largest specialist leasing finance companies ensure you access the very best deals across a wide range of makes and models. As a credit brokerage, we aim to make things easy by searching the market in order to provide our customers with the most competitive leasing offers that we can locate via our superbly strong network of partners. We are looking for a Customer Service Exec to help support our continued growth and bolster our busy CS department.
Role purpose:
- To process customer orders
- Ensure that the correct finance documents are in place ensuring that the customer receives the correct vehicle
- Ensure that customer queries are resolved in line with service level agreements
- Taking a proactive approach to ensure orders are processed as quickly as possible to the customer's satisfaction
- Consistently monitoring the funder systems and promptly responding to ensure there are no unnecessary delays, including maintaining regular contact with the dealership throughout
Who we are looking for:
- Resilience - the ability to work well under pressure and consistently deliver high-quality work
- An openness to embrace change & adaptable: a positive mindset and attitude to adjust to changes to ensure continuous improvement
- A willingness to learn with a desire to acquire new knowledge and develop skills
- IT literacy is essential
Customer Service Advisor employer: DR & Partners
Contact Detail:
DR & Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the leasing industry and the specific services offered by Gateway2Lease. Understanding their unique selling points and how they differentiate themselves from competitors will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Demonstrate your resilience and ability to work under pressure by preparing examples from your past experiences. Think of situations where you successfully managed customer queries or tight deadlines, as this will showcase your suitability for the role.
✨Tip Number 3
Show your adaptability by discussing any previous experiences where you had to embrace change. Highlight how you approached new challenges positively and what you learned from those experiences, as this aligns with the company's values.
✨Tip Number 4
Brush up on your IT skills, especially any software or systems commonly used in customer service roles. Being able to demonstrate your proficiency in relevant tools will give you an edge and show that you're ready to hit the ground running.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Relevant Experience: In your CV and cover letter, emphasise any previous customer service roles or experiences that demonstrate your resilience, adaptability, and IT literacy. Use specific examples to illustrate your ability to handle pressure and resolve customer queries effectively.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your enthusiasm for the role and the company. Mention why you are interested in working for Gateway2Lease and how you can contribute to their customer service team.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at DR & Partners
✨Showcase Your Resilience
Prepare examples from your past experiences where you successfully handled pressure or challenging situations. This will demonstrate your ability to maintain high-quality work even in stressful circumstances.
✨Embrace Change
Be ready to discuss how you've adapted to changes in previous roles. Highlight your positive mindset and willingness to learn, as this aligns with the company's values of continuous improvement.
✨Demonstrate IT Literacy
Familiarise yourself with common customer service software and tools. During the interview, mention any relevant experience you have with technology, as this is essential for the role.
✨Understand the Company’s Values
Research Gateway2Lease and their approach to customer service. Be prepared to explain how your personal values align with theirs, particularly in terms of providing excellent service and building strong customer relationships.
