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- Tasks: Lead and innovate in the pizza supply chain operations.
- Company: Join Dr. Oetker, a global family-run business with a fun culture.
- Benefits: Enjoy hybrid working, 27 days leave, private healthcare, and more.
- Why this job: Make a real impact while enjoying pizza and cake perks!
- Qualifications: Experience in process improvement and strong communication skills.
- Other info: Collaborative environment with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
We are Dr. Oetker. Since our beginnings, we have been breaking new ground. With pizza, cake, and desserts at the core of our business, as well as digital platforms and services, we create the "Taste of Home" for millions around the world with you.
Great news! We have a fantastic opportunity for a Customer Operations Manager to join our Supply Chain Team (in the Frozen Pizza team). We are looking for someone who can manage and develop the day-to-day operational department in the pizza supply chain team. This includes managing the Third Party Logistics provider (3PL) whilst also supporting the wider team strategy and cohesion. You will manage a team of 3 direct reports (Customer Operations Administrator, Inventory & Supply Analyst & Supply Chain Systems Assistant) and report into the Head of Supply Chain for Pizza.
Your Responsibilities
- Lead impactful change across supply chain processes in a global, family-run business.
- Collaborate with 3PL, customers and employees to share, and implement best practices.
- Drive innovation that enhances efficiencies and cohesion.
- Grow your career in a culture that values curiosity, creativity, and continuous improvement.
As Our Customer Operations Manager, You'll Be At The Forefront Of Supply Chain Operations And Process Excellence. You'll Work Cross-functionally To:
- Identify and implement process improvements that deliver measurable results.
- Champion continuous improvement initiatives across the supply chain.
- Build strong relationships with stakeholders to foster a culture of collaboration and innovation.
What You Bring
- Experienced in driving process improvement projects from concept to completion, with a proven management and leadership track record.
- Knowledgeable in supply chain operations with proficient Excel skills.
- Some SAP experience is preferred but not necessary as all training will be provided.
- Collaborative with a proven ability to build trust and influence across teams and building strong relationships that will drive us forward with our customers, suppliers and 3PL partners.
- A great communicator & leader who is approachable, engaging, and able to inspire change.
The role will be based from our Leeds Head Office (Thorpe Park, Leeds) and we are currently working to a hybrid working model where 2/3 days per week are home working. You do need to be able to commute to our Leeds Head Office, Leyland Production site and other external locations for face-to-face collaboration and to meet business requirements.
What We Offer
- Hybrid working pattern (minimum of 2 days a week office based)
- 27 days annual leave plus bank holidays
- Flexible working hours
- Free life assurance 4x annual salary
- Salary sacrifice pension scheme (3% employee contributions, 6% employer contributions)
- Private health care provided by Bupa (single cover)
- Health Care Cash Plan Scheme (provided by Bupa)
- Annual healthy heart MOT’s
- Enhanced family friendly leave
- Enhanced Company Sick Pay
- State of the art office environment with free Wi‑Fi, tea, coffee, fruit and snacks
- Onsite free car park
- Employee referral scheme (£350 per referral)
- Incentivised employee suggestion schemes
- Employee loyalty scheme, recognising length of service milestones at 1, 3, 5, 10, 15, 20 years and beyond
- Cycle to work scheme
- Free eye test & glasses vouchers
- A great place to work and access to our cake & pizza products!
Are you intrigued? Perfect. Then we look forward to your online application. Just click on the "Apply now" button, and you’re good to go. Still, have questions? Then visit us at www.oetker.com/careers/work-with-us to find out why you should join our team.
Dr. Oetker is an equal opportunities employer. We continuously work to shape and live a corporate culture where everyone feels welcome. At Dr. Oetker, your personality and qualifications are what count. Not gender, nationality, ethnic or social background, religion, disability, age or sexual orientation, and identity.
Customer Operations Manager employer: DR. OETKER (UK) LIMITED
Contact Detail:
DR. OETKER (UK) LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Dr. Oetker on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching the company culture. Dr. Oetker values curiosity and creativity, so think of examples from your past that showcase these traits. Show them you’re not just a fit for the role, but for the team!
✨Tip Number 3
Practice your answers to common interview questions, especially around process improvements and team leadership. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role and the company can leave a lasting impression. Plus, it shows you’re genuinely keen on joining the team!
We think you need these skills to ace Customer Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Operations Manager role. Highlight your experience in supply chain operations and any process improvement projects you've led. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can contribute to our team. Be sure to mention your collaborative spirit and leadership style, as these are key for us.
Showcase Your Achievements: When filling out your application, don’t just list your responsibilities—show us your achievements! Use specific examples of how you've driven change or improved processes in previous roles. Numbers and results speak volumes!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s quick and easy! Plus, you’ll get to explore more about our culture and values while you’re at it. We can’t wait to hear from you!
How to prepare for a job interview at DR. OETKER (UK) LIMITED
✨Know Your Supply Chain Stuff
Make sure you brush up on your supply chain knowledge, especially around logistics and process improvements. Familiarise yourself with common challenges in the pizza supply chain and think about how you can contribute to solutions.
✨Show Off Your Leadership Skills
Since you'll be managing a team, be ready to discuss your leadership style and past experiences. Prepare examples of how you've successfully led teams or projects, particularly in driving change and fostering collaboration.
✨Be Ready to Talk Excel and SAP
Even if SAP experience isn't a must, having a solid grasp of Excel is crucial. Brush up on your data analysis skills and be prepared to discuss how you've used these tools to improve operations in previous roles.
✨Emphasise Your Communication Skills
As a Customer Operations Manager, strong communication is key. Think of examples where you've built relationships with stakeholders or influenced teams. Show them you're approachable and can inspire change effectively.