Introduction
Would you like a career within general practice, supporting a team to provide outstanding support to patients, doctors, and nurses?
We are looking to recruit a confident, dynamic, and committed individual who is calm under pressure and can maintain a high level of customer service.
About the Employer
Dr R. K. Mathews practice is a forward-thinking and innovative provider of primary care services. There are two GP Practices: Cromwell Road, Primary Care Centre, Grimsby and Stirling Street, Grimsby. The practice’s mission is to provide a first‑class primary care service to the people of Grimsby and the surrounding area. It will seek to innovate in its use of resources, both human and technical, in order to maintain its delivery of a high quality service during a period of rising patient demand and changing financial circumstances.
What You’ll Do
This is a varied and interesting role covering all aspects of medical reception and administration duties, ensuring that the reception area of the practice runs smoothly and provides the highest achievable levels of service to both patients and other members of the practice team, including doctors and nurses. As part of the apprenticeship, full training will be provided to undertake the role which will include but is not limited to:
- Making appointments and dealing with queries
- Prescription requests
- Handling incoming and outgoing post
- Greeting and directing patients and visitors
- Responding to the needs of both doctors and nurses during surgery
- Inputting and extracting information from the practice computer system
- Scanning letters in patients’ records
- Summarising full patient records on receipt from the health authority
- Completing and sending referral letters and proformas
- Actioning internal system tasks on a daily basis
- Handling medical/insurance reports, ensuring all details are completed, photocopying records and post
This is an excellent opportunity to learn the knowledge, skills and behaviours required to work in the NHS and further your career within the service.
Training Outcome
With experience and further training, you could become an administration manager, office manager or GP practice manager. You could also move into roles in finance or HR within the NHS.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
- Initiative
- Non‑judgemental
- Patience
- Ability to prioritise workload
- Friendly and approachable
- Telephone communication skills
Qualifications
Essential – GCSE – English – C/4
Essential – GCSE – Maths – C/4
Course Information
Course: Customer Service Practitioner (Level 2)
Level: 2
Route: Sales, marketing and procurement
Apprenticeship Level: Intermediate
Working Arrangements
Working Week: The surgery is open Monday – Friday, 8.00am – 6.30pm – shifts to be completed within these times on a rota basis.
Expected Duration: 1 year 6 months
Training Provider: AVANT PARTNERSHIP LIMITED
