At a Glance
- Tasks: Lead a diverse team and drive outstanding customer service in a vibrant store environment.
- Company: Join the iconic Dr. Martens brand with a rich heritage and a commitment to individuality.
- Benefits: Enjoy 65% off footwear, bonus incentives, generous holidays, and private healthcare.
- Other info: Opportunities for growth and a supportive, inclusive workplace await you.
- Why this job: Be part of a culture that values authenticity, courage, and care while making a real impact.
- Qualifications: Previous retail management experience and a passion for fashion are essential.
The predicted salary is between 24000 - 30000 £ per year.
Dr. Martens is a globally recognisable and culturally influential British brand, with over 60 years of rich heritage. As brand custodians, we are lucky to work for a dynamic, thriving, and ethical business, with people from diverse backgrounds, who bring their true selves to work, and where anyone can grow their career. We are guided by three core values that are at the heart of everything we do: Be Yourself, Act Courageously, and Show You Care. They make us who we are and inspire us to push boundaries, embrace our individuality, and stand up for what's right.
We are looking for an engaging, inspirational Store Manager to lead our diverse team at our London, Neal St store. Our Store Managers provide leadership and direction, guiding their team to provide an outstanding service offer that supports the delivery and growth of Dr. Martens.
- Day-to-day retail operations (including staffing, training, sales, visual merchandise, key-holding, administration, banking and floor planners) to meet company expectations
- Overall responsibility for Health & Safety and security issues within the store including implementing search procedures
- Achieving set KPI’s in line with the stores budgets
- Monitoring P&L and managing all controllable costs for the store (including payroll)
- Driving sales performance targets (e.g. Conversion, ATV & UPT)
- Implementing and driving high standards of customer services within the store
- Ensuring appropriate stock management procedures are followed including stock take, deliveries, loss prevention etc.
- Managing and developing the store team to ensure accountability for delivering against performance targets (sales revenue, inventory, mystery shop etc.), efficient operations and enhancing customer experience
At DM your technical capability will go hand in hand with the below:
- Great relationship management that delivers results through effective teamwork.
- You’ll be a proud custodian to our DM’s culture, embodying what we stand for and encouraging others to do the same.
- You’ll help build a highly engaged team – ensuring a collaborative culture and providing guidance & support to other team members.
- You will take ownership for your own development, proactively seeking out feedback to build self-awareness.
- You will bring the outside-in; you’ll share best practice across the team/business and encourage ideas sharing as well as collaborative problem solving.
- You’ll lead the way and role model on all things DE&I & wellbeing.
To be our Store Manager you should have/or be:
- Passion for our product.
- Previous experience in a Store Manager role (within a fashion/lifestyle brand would be preferable)
- Experience of coaching, developing and mentoring a retail team (including dealing with performance issues).
- Sales oriented and able to drive others to achieve store goals and objectives.
- Excellent communication, numeracy & literacy skills.
- Good I.T literacy– experience of Microsoft Office applications, Scheduling tools, Cash Management & EPOS systems
- Demonstrate resilience and think quickly on their feet on how to resolve emergent issues.
WHAT’S IN IT FOR YOU?
- Bonus incentives
- Welcome pair of Docs
- 65% off all footwear
- 50% off all accessories
- 2 paid volunteer days per year
- Generous holiday allowance
- Matched pension contributions
- Private Healthcare
- Complimentary access to virtual GP via the RetailTrust
- Opportunities for growth
- Access to our Employee Assistance Programme & Mental Health First Aiders
Interested? Apply now!
At Dr. Martens, we are committed to creating an environment in which we can all be our best and bring our authentic selves to work. We encourage applications, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, or disability. Diverse and inclusive teams have a positive impact on our brand; helping us to speak authentically to our consumers. We strive to develop a business where our people can thrive and feel empowered to express themselves. Because we believe everyone should feel supported and included, whatever their role in the Dr. Martens community.
Store Manager - London, Neal St (Covent Garden) employer: Dr. Martens
Dr. Martens is an exceptional employer, offering a vibrant and inclusive work culture in the heart of London, where employees are encouraged to be their authentic selves and grow their careers. With generous benefits such as a welcoming bonus, substantial discounts on products, private healthcare, and opportunities for personal development, team members thrive in a supportive environment that values diversity and well-being. Join us at our Neal St store, where you can lead a passionate team and make a meaningful impact while enjoying a fulfilling career with a globally recognised brand.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager - London, Neal St (Covent Garden)
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Dr. Martens, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Dr. Martens!
We think you need these skills to ace Store Manager - London, Neal St (Covent Garden)
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Dr. Martens, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Dr. Martens and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Dr. Martens that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Dr. Martens
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
