At a Glance
- Tasks: Deliver outstanding customer experiences and support store operations.
- Company: Join the vibrant team at Dr. Martens in Oxford Circus.
- Benefits: Enjoy 65% off footwear, bonus incentives, and growth opportunities.
- Other info: Diverse and inclusive workplace where you can be your authentic self.
- Why this job: Be part of a passionate team and make a real impact.
- Qualifications: Experience in a supervisory role with strong customer service skills.
The predicted salary is between 24000 - 30000 € per year.
We're looking for a Senior Sales Assistant to join our fantastic Oxford Circus for 30 hours per week.
THE GIG
Reporting to the Store Manager, we are looking for a freethinking, passionate individual who will provide a one of a kind, outstanding customer experience and assist with day-to-day operations of the store in the absence of the Store Manager & Assistant Store Manager. Our Senior Sales Assistants drive the Sales Assistants to deliver customer experience through continuous role modelling and regular, supportive feedback and guidance.
THE STUFF THAT SETS YOU APART
- Achieving your own sales targets and motivating the team to reach theirs
- Provide excellent customer service at all times
- Follow all store operating procedures e.g. delivery, clock in/out, stock takes, replenishment etc
- Follow all H&S procedures to maintain a healthy, safe and tidy work environment
- Handle till transactions in line with operating procedures and handle more complex enquiries from customers
- Assist management team in coaching and mentoring more junior members of the team
- Act as key holder and assume responsibility for store for short periods in the absence of the manager
- Any other reasonable task as instructed by the store management team
OUR FUNDAMENTAL QUALITIES
It’s never just a job at Dr. Martens. It’s a way of life. We live and breathe our Fundamentals: INTEGRITY. PROFESSIONAL. PASSIONATE. TEAM PLAYERS. Working for Dr. Martens is everything you’d expect it to be. We’re a diverse, passionate bunch who believe each role is as unique as the person who does it.
QUALIFICATIONS
- Similar experience in a key holder or supervisory role with elevated Sales Assistant responsibility
- Working with a fashion/lifestyle brand would be a bonus!
- Strong understanding of customer service and how this can be driven in a team
- Strong communication skills with the ability to inspire
- Commercial mindset - Experience with revenue-driving targets and the ability to support team members reaching them
- Experience of leading a team to drive sales
- Professional, but also authentic and fearless!
WHAT’S IN IT FOR YOU?
- Welcome pair of Docs
- 65% off all footwear & 50% off all accessories
- Opportunities for growth
- Bonus incentives
- 2 paid volunteer days per year
- Pension contribution
- Complimentary access to virtual GP via the RetailTrust
- Access to our Employee Assistance Programme & Mental Health First Aiders
Interested? Apply now! At Dr. Martens, we are committed to creating an environment in which we can all be our best and bring our authentic selves to work. We encourage applications, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, or disability. Diverse and inclusive teams have a positive impact on our brand; helping us to speak authentically to our consumers. We strive to develop a business where our people can thrive and feel empowered to express themselves. Because we believe everyone should feel supported and included, whatever their role in the Dr. Martens community.
Senior Sales Assistant (30hr) - Oxford Circus employer: Dr. Martens
At Dr. Martens, we pride ourselves on being more than just a workplace; we foster a vibrant and inclusive culture where every team member is valued and empowered to thrive. Located in the bustling Oxford Circus, our Senior Sales Assistants enjoy competitive benefits such as generous discounts, growth opportunities, and a supportive environment that encourages personal and professional development. Join us to be part of a passionate team that lives and breathes our core values of integrity, professionalism, and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Sales Assistant (30hr) - Oxford Circus
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive into Dr. Martens' history, values, and products. This will not only impress the hiring team but also help you connect your passion for the brand with your experience.
✨Tip Number 2
Show off your sales skills! Prepare examples of how you've achieved sales targets in the past and how you motivated your team. We want to see that you can drive results while keeping the customer experience top-notch.
✨Tip Number 3
Be ready to demonstrate your leadership abilities. Think about times when you've coached or mentored others. Highlighting these experiences will show us you're the right fit for a Senior Sales Assistant role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and genuinely interested in joining our team at Oxford Circus.
We think you need these skills to ace Senior Sales Assistant (30hr) - Oxford Circus
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for customer service and the brand shine through. We want to see that you’re not just looking for a job, but that you genuinely care about providing an outstanding experience for our customers.
Tailor Your CV:Make sure your CV is tailored to the Senior Sales Assistant role. Highlight any relevant experience, especially in supervisory roles or within fashion/lifestyle brands. We love seeing how your past experiences align with what we’re looking for!
Be Authentic:Don’t be afraid to show your true self in your application. We value authenticity and want to know what makes you unique. Share your personal story and how it connects to our values at Dr. Martens.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, your application goes straight to us, and we can’t wait to read it!
How to prepare for a job interview at Dr. Martens
✨Know the Brand Inside Out
Before your interview, make sure you research Dr. Martens thoroughly. Understand their history, values, and what sets them apart in the fashion industry. This will not only show your passion for the brand but also help you align your answers with their core values during the interview.
✨Showcase Your Sales Skills
Prepare specific examples of how you've achieved sales targets in previous roles. Be ready to discuss how you motivated your team to reach their goals and how you handled challenging customer interactions. This will demonstrate your commercial mindset and leadership abilities.
✨Emphasise Teamwork and Leadership
As a Senior Sales Assistant, you'll be expected to lead by example. Share experiences where you've successfully coached or mentored junior team members. Highlight your ability to inspire others and create a positive team environment, which is crucial for driving sales.
✨Practice Common Interview Questions
Anticipate questions related to customer service, handling complex enquiries, and following store procedures. Practising your responses will help you feel more confident and articulate during the interview. Remember to incorporate the qualities Dr. Martens values, like integrity and authenticity, into your answers.
