At a Glance
- Tasks: Coordinate sales operations, manage orders, and ensure top-notch customer service.
- Company: Join the iconic Dr. Martens team and be part of a vibrant culture.
- Benefits: Enjoy hybrid working, a free pair of Docs, and 65% off all products.
- Other info: Diverse and inclusive workplace where everyone can thrive and express themselves.
- Why this job: Make an impact in a fast-paced environment while supporting a legendary brand.
- Qualifications: Strong ERP/CRM skills, analytical mindset, and excellent communication abilities.
The predicted salary is between 30000 - 40000 £ per year.
As our Sales Operations Coordinator you’ll be part of the Sales team working closely with brilliant people across the business. You’ll report directly to the Sales Operations Lead and will be at the core of fast‑moving, high‑impact initiatives shaping Dr. Martens – today and for the future. This is a 12‑month fixed‑term contract.
The Sales Operations role is pivotal in enabling the commercial team to deliver a premium, consumer‑centric experience across wholesale and B2B channels. It ensures operational excellence in order management, data accuracy, and process compliance, supporting the achievement of revenue, margin, and customer satisfaction targets.
Key responsibilities include:
- Order Management & Fulfilment – Ensure timely and accurate entry, validation, and release of customer orders in line with allocation coverage, delivery dates, and company targets.
- Customer Service & Issue Resolution – Act as the primary point of contact for wholesale partners and internal teams, resolving queries promptly to maintain service excellence and protect against failures in quality, cost, or delivery.
- Returns & Compliance – Manage returns strictly in accordance with company guidelines, ensuring compliance and minimising financial impact.
- Data Governance & Reporting – Maintain and audit customer master data, ensuring integrity across ERP/CRM systems. Provide regular reporting on workload, order status, and operational KPIs to Sales Manager.
- Cross‑Functional Collaboration – Liaise with Supply & Demand, Distribution Centre, and Finance to ensure seamless execution of fulfilment, credit resolution, and value‑added services (VAS).
- Continuous Improvement – Identify process inefficiencies and propose improvements to enhance operational speed, accuracy, and scalability.
- Risk Management – Highlight and elevate issues impacting order fulfilment, inventory allocation, or customer satisfaction, ensuring proactive resolution.
KEY SKILLS & CAPABILITIES
- Technical expertise – Strong proficiency in ERP and CRM systems; advanced Excel skills; EDI literacy is a plus.
- Analytical & Detail orientation – Ability to interpret data, maintain accuracy, and identify trends or anomalies.
- Process & Operational knowledge – Deep understanding of order‑to‑cash processes, supply chain principles, and wholesale operations.
- Communication & Collaboration – Exceptional interpersonal skills to manage relationships across internal teams and external partners.
- Problem‑Solving & Adaptability – Ability to work in a fast‑paced environment, prioritise effectively, and adapt to change.
- Customer orientation – Commitment to delivering a premium experience for wholesale partners and safeguarding brand reputation.
- Language skills – Fluent in English; proficiency in local language(s) essential for market (e.g., French, Dutch, German).
WHAT’S IN IT FOR YOU?
- Hybrid working – 3 days in office
- Welcome to the family free pair of Docs
- 65% off all Docs
We encourage applications, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, or disability. Diverse and inclusive teams have a positive impact on our brand; helping us speak authentically to our consumers. We strive to develop a business where our people can thrive and feel empowered to express themselves. Because we believe everyone should feel supported and included whatever their role in the Dr. Martens community.
Sales Operations Coordinator FTC employer: Dr. Martens
At Dr. Martens, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. As a Sales Operations Coordinator, you'll enjoy the benefits of hybrid working, a generous employee discount, and the opportunity to collaborate with talented individuals in a dynamic environment. We are committed to your professional growth and development, ensuring you thrive while contributing to our mission of delivering a premium experience to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Operations Coordinator FTC
✨Tip Number 1
Network like a pro! Reach out to current employees at Dr. Martens on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Dr. Martens' values, recent news, and their sales operations. Show them you’re not just another candidate but someone who genuinely cares about their mission.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on articulating how your skills align with the Sales Operations role and be ready to share examples of your problem-solving abilities.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to keep your name fresh in their minds and show your enthusiasm for the role.
We think you need these skills to ace Sales Operations Coordinator FTC
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Sales Operations Coordinator role. Highlight your proficiency in ERP/CRM systems and any relevant order management experience to catch our eye!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about this role and how you can contribute to our team. Share specific examples of how you've tackled challenges in previous roles, especially around customer service and operational excellence.
Showcase Your Analytical Skills:Since this role requires a keen eye for detail and data interpretation, don’t shy away from mentioning any analytical projects or tasks you've handled. We love seeing how you’ve used data to drive decisions or improvements!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows us you’re keen to join the Dr. Martens family!
How to prepare for a job interview at Dr. Martens
✨Know Your Numbers
As a Sales Operations Coordinator, you'll be dealing with data and KPIs regularly. Brush up on your analytical skills and be ready to discuss how you've used data to drive decisions in the past. Bring examples of reports or analyses you've created that led to improvements.
✨Master the Order Process
Familiarise yourself with the order-to-cash process and be prepared to explain how you ensure accuracy and compliance in order management. Think of specific instances where you resolved issues or improved processes, as this will show your problem-solving skills.
✨Showcase Your Communication Skills
You'll need to liaise with various teams and external partners, so highlight your interpersonal skills. Prepare examples of how you've successfully managed relationships or resolved conflicts in previous roles, demonstrating your ability to maintain service excellence.
✨Embrace Continuous Improvement
Dr. Martens values innovation and efficiency. Be ready to discuss any process inefficiencies you've identified in past roles and how you proposed solutions. This shows your proactive mindset and commitment to enhancing operational speed and accuracy.
