At a Glance
- Tasks: Manage order processing and deliver excellent customer service for wholesale partners.
- Company: Join the iconic Dr. Martens brand with a vibrant, values-driven culture.
- Benefits: Enjoy hybrid working, generous discounts, private healthcare, and 25 days annual leave.
- Other info: Be part of a diverse team that champions individuality and empowers you to thrive.
- Why this job: Shape the future of a global icon while growing your career in a dynamic environment.
- Qualifications: Strong analytical skills, experience with ERP systems, and a customer-focused mindset.
The predicted salary is between 28350 - 34650 £ per year.
Dr. Martens is more than a brand - it's a global icon with over 60 years of attitude, heritage, and cultural impact. We're a thriving, values-driven business powered by diverse thinkers, bold doers, and people who bring their whole selves to work. At DM, our values guide everything we do: Be Yourself, Act Courageously, Show You Care. They're not just words - they're how we turn passion into progress.
As our Sales Operations Coordinator - Distributors, you'll be part of the Sales team working closely with brilliant people across the business and reporting into Sales Head of Partner Markets, EMEA, LATAM & Americas. You'll be right at the heart of fast-moving projects that shape how we show up for our consumers - today and tomorrow.
The Sales Operations Coordinator role is pivotal in enabling the commercial team to deliver a premium, consumer centric experience across wholesale and B2B channels. This role ensures operational excellence in order management, data accuracy, and process compliance, supporting the achievement of revenue, margin, and customer satisfaction targets. By acting as the key link between Sales, Supply & Demand, Finance, and Distribution, the role underpins our strategic priorities of simplifying operations, improving efficiency, and driving profitable growth.
CORE ACCOUNTABILITIES
- Managing end-to-end order processing and fulfilment, ensuring accurate and timely order entry, validation, amendments and release across ERP, JOOR, Excel and other approved B2B platforms.
- Delivering excellent wholesale customer service, acting as a key contact for wholesale partners and internal teams, resolving queries and coordinating clear communications on orders, shipments, deliveries and seasonal activities.
- Maintaining accurate customer data and operational reporting, managing customer, pricing and order master data while producing orderbook, shipment and KPI reports to support Sales Managers and business reviews.
- Coordinating cross-functional fulfilment and seasonal planning, partnering with Supply & Demand, Distribution, Finance and Sales teams to manage allocations, forecasting, shipping, credit issues and delivery requirements.
- Driving operational accuracy and continuous improvement, managing returns in line with policy, identifying and escalating fulfilment risks, improving processes and promoting consistent best practice across distributor markets.
KEY SKILLS & CAPABILITIES
- Strong systems and technical capability, with confident use of ERP and CRM systems, advanced Excel skills and an understanding of EDI processes.
- Strong analytical and attention-to-detail skills, able to maintain accurate data, identify trends and spot discrepancies or operational risks.
- Solid wholesale and operational knowledge, with a strong understanding of order-to-cash processes, supply chain principles and wholesale operations.
- Excellent communication and collaboration skills, able to build effective relationships with internal teams and external wholesale partners and coordinate activity across functions.
- A customer-focused, adaptable and solutions-oriented approach, able to prioritize effectively in a fast-paced environment, resolve challenges proactively and deliver a premium wholesale partner experience.
WHAT'S IN IT FOR YOU?
- Hybrid working
- Welcome free pair of Docs
- 'Buy as you Earn' Share scheme
- 65% off all Docs
- 50% off Accessories
- Pension Scheme through Aviva
- Life Assurance
- 25 Days Annual Leave + Bank Holidays
- Private healthcare
- 2 paid volunteer days per year
If you're excited to own your impact, shape the future of an iconic brand, and grow your career in a place that champions individuality - we'd love to hear from you.
At Dr. Martens, we are committed to creating an environment in which we can all be our best and bring our authentic selves to work. We encourage applications, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, or disability. Diverse and inclusive teams have a positive impact on our brand; helping us to speak authentically to our consumers.
We strive to develop a business where our people can thrive and feel empowered to express themselves. Because we believe everyone should feel supported and included whatever their role in the Dr. Martens community.
Sales Operations Coordinator - Distributors employer: Dr. Martens
Dr. Martens is an exceptional employer that champions creativity and innovation, offering a hybrid working model that promotes work-life balance. With a strong focus on employee growth through diverse projects and collaboration with cross-functional teams, the company provides valuable benefits such as healthcare, employee discounts, and volunteer days, making it a rewarding place for those looking to make a meaningful impact in the world of digital experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Operations Coordinator - Distributors
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Sales Operations Coordinator - Distributors at Dr. Martens, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Dr. Martens. Tailor your message to explain why you’re drawn to them and how you can contribute as a Sales Operations Coordinator - Distributors. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Sales Operations Coordinator - Distributors
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Dr. Martens:When writing your cover letter, make sure to tailor your message specifically for Dr. Martens. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Dr. Martens
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Dr. Martens that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Dr. Martens that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Dr. Martens’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
