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- Tasks: Lead a dynamic team, ensuring exceptional customer experiences and smooth store operations.
- Company: Join the iconic Dr. Martens brand with a rich heritage and vibrant culture.
- Benefits: Enjoy 65% off footwear, bonus incentives, generous holidays, and growth opportunities.
- Other info: Flexible shifts, supportive environment, and a chance to make a real impact.
- Why this job: Be a key player in a globally recognised brand while developing your leadership skills.
- Qualifications: Retail experience is a plus; be passionate, professional, and ready to lead.
The predicted salary is between 12 - 15 £ per hour.
We are looking for an engaging and responsible Keyholder to lead our diverse shopfloor team at our Milton Keynes store. Our Keyholders do everything our Sales Assistants do, delivering a seamless and consistent customer experience, acting as a role model and leading the team on the floor, whilst also providing operational support to the management team and guidance to the overall store team. As a trusted key holder, you can expect to play a more prominent and pivotal role in the team, ensuring our doors are open in line with store opening and closing hours and leading on delivery activity. This will be for 20 hours per week. Shifts will be varied across 7 days, and we’ll also need you to help cover the management team's holidays at times.
Responsibilities
- Take responsibility for opening and closing the store when necessary, following all relevant procedures.
- Hit and exceed individual sales targets whilst contributing to the wider performance of the store: Sales, Conversion, UPT, ATV.
- Lead on delivery procedures when necessary, processing all stock in line with company expectations.
- Assist the store management team with day-to-day retail operations and health and safety procedures e.g. delivery, clock in/out, stock takes, replenishment, floor management and maintaining a safe and tidy work environment.
- Drive high standards of customer service within the store, ensuring every customer receives an exceptional experience.
- Handle till transactions in line with operating procedures and assist with more complex enquiries from customers.
Qualifications & Qualities
- Be a proud custodian of our culture, embodying what we stand for and encouraging others to do the same.
- Professional, authentic, fearless and passionate about the product.
- Experience in retail with a similar responsibility for a fashion/lifestyle brand is a bonus.
- Ownership of personal development, proactively seeking feedback to build self-awareness.
- Demonstrates resilience with a solution-driven mindset.
- Fluency in English at business level; additional languages are a plus.
- Good IT skills, confident using Microsoft Office and POS systems.
Company Information and Benefits
Dr. Martens is a globally recognisable and culturally influential British brand with a long heritage. We are guided by three core values: Be Yourself, Act Courageously, and Show You Care.
- Bonus incentives
- Welcome pair of Docs
- 65% off all footwear
- 50% off all accessories
- 2 paid volunteer days per year
- Generous holiday allowance
- Matched pension contributions
- Opportunities for growth
- Complimentary access to virtual GP via the RetailTrust
- Access to our Employee Assistance Programme & Mental Health First Aiders
Sales Assistants employer: Dr. Martens
Contact Detail:
Dr. Martens Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Assistants
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Dr. Martens' values and mission. This way, you can show how you embody their spirit and fit right in with the team.
✨Tip Number 2
Practice your sales pitch! Since hitting those sales targets is key, prepare a few examples of how you've excelled in customer service or sales in the past. This will help you stand out during the interview.
✨Tip Number 3
Be ready to showcase your leadership skills! As a Keyholder, you'll be guiding the team, so think of times when you've taken charge or supported others. Share these stories to demonstrate your potential.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Sales Assistants
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for retail and how you connect with customers.
Tailor Your Application: Make sure to tailor your application to the Keyholder role. Highlight any relevant experience in retail, especially if you've led a team or handled responsibilities similar to those listed in the job description.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read and understand your key achievements and skills.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super straightforward, and we can’t wait to see your application come through!
How to prepare for a job interview at Dr. Martens
✨Know the Brand Inside Out
Before your interview, make sure you’re well-versed in Dr. Martens' history, values, and products. This will not only show your passion for the brand but also help you connect with the interviewers on a deeper level.
✨Demonstrate Leadership Skills
As a Keyholder, you'll be leading a team. Prepare examples from your past experiences where you've successfully led a group or taken initiative. Highlight how you can inspire others to deliver exceptional customer service.
✨Showcase Your Sales Savvy
Be ready to discuss your sales achievements and how you’ve exceeded targets in previous roles. Use specific metrics if possible, as this will demonstrate your ability to contribute to the store's performance.
✨Ask Thoughtful Questions
Prepare some insightful questions about the store’s operations, team dynamics, or future goals. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.