At a Glance
- Tasks: Conduct research to enhance customer experiences and inform product decisions.
- Company: Join the iconic Dr. Martens brand with a rich heritage and cultural impact.
- Benefits: Enjoy hybrid working, generous discounts, and 25 days annual leave.
- Other info: Be part of a diverse team that values authenticity and innovation.
- Why this job: Shape the future of a global brand while embracing your individuality.
- Qualifications: Experience in mixed-methods research and strong communication skills.
The predicted salary is between 35000 - 45000 £ per year.
Dr. Martens is more than a brand - it’s a global icon with over 60 years of attitude, heritage, and cultural impact. We’re a thriving, values‑driven business powered by diverse thinkers, bold doers, and people who bring their whole selves to work. If you’re ready to make your mark, you’re in the right place. At DM, our values guide everything we do: Be Yourself, Act Courageously, Show You Care. They’re not just words - they’re how we turn passion into progress.
WHERE YOU SIT
This role sits within the global customer product capability and supports the business ambition to engage more consumers, increase conversion, and build long‑term customer value. Through close collaboration with Senior UX / UI Designer, CX/CRO roles, Product Owners, Experience teams, Technology, and Commercial partners, the UX Researcher ensures customer evidence is embedded into discovery, prioritisation, ideation, and optimisation across markets, while allowing for local nuance where required.
WHERE YOU CONTRIBUTE
The UX Researcher plays a critical role in shaping how customers experience Dr. Martens across digital touchpoints by uncovering needs, behaviours, motivations, and barriers that inform better product and experience decisions. The role contributes to a more unified, evidence‑led, and customer‑centred experience by translating qualitative and quantitative insight into clear opportunities, recommendations, and priorities.
CORE ACCOUNTABILITIES
- Research Strategy & Execution: Define and deliver research plans aligned to product and customer journeys, using a mix of qualitative and quantitative methods to identify needs and friction.
- Insight Generation & Impact: Synthesize findings into clear, actionable insights that inform product decisions, design improvements, and roadmap priorities.
- Operational Excellence: Manage research operations, tools, and knowledge repositories to ensure insights are scalable, accessible, and efficiently produced.
- Compliance & Best Practice: Uphold GDPR, ethical standards, and inclusive research practices while safeguarding participant data and ensuring informed consent.
- Collaboration & Innovation: Work cross‑functionally with product and design teams, leveraging AI and workshops to translate insights into tangible outcomes and drive continuous improvement.
KEY SKILLS & CAPABILITIES
- Mixed-Methods & Methodology Expertise: Strong capability across qualitative and quantitative research, with sound judgement on selecting the right approach.
- Insight Generation & Communication: Ability to synthesise complex data into clear narratives, frameworks, and actionable, evidence‑led recommendations.
- Customer & Data-Driven Mindset: Focus on customer needs and behaviours, combining qualitative insights with analytics, experimentation, and NPS data to inform decisions.
- Collaboration & Agile Delivery: Skilled at facilitating cross‑functional workshops and working within agile teams to translate research into prioritised actions.
- Operational Excellence & Innovation: Proficient with research tools and repositories, while leveraging automation and AI to drive efficiency, consistency, and scalability.
WHAT’S IN IT FOR YOU?
- Hybrid working
- Welcome free pair of Docs
- ‘Buy as you Earn’ Share scheme
- 65% off all Docs
- 50% off Accessories
- Pension Scheme through Aviva
- Life Assurance
- 25 Days Annual Leave + Bank Holidays
- Private healthcare
- 2 paid volunteer days per year
READY TO FILL YOUR BOOTS?
If you’re excited to own your impact, shape the future of an iconic brand, and grow your career in a place that champions individuality - we’d love to hear from you.
Application closing date: Friday 12th June 2026
At Dr. Martens, we are committed to creating an environment in which we can all be our best and bring our authentic selves to work. We encourage applications, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, or disability. Diverse and inclusive teams have a positive impact on our brand; helping us to speak authentically to our consumers. We strive to develop a business where our people can thrive and feel empowered to express themselves. Because we believe everyone should feel supported and included whatever their role in the Dr. Martens community.
UX Researcher in London employer: Dr. Martens
At Dr. Martens, we pride ourselves on being a values-driven employer that champions individuality and creativity. Our hybrid working model, generous benefits including a 'Buy as you Earn' share scheme, and commitment to employee growth through collaboration and innovation make us an exceptional place to work. Join us in shaping the future of an iconic brand while enjoying a supportive and inclusive work culture that empowers you to bring your authentic self to work.
StudySmarter Expert Advice🤫
We think this is how you could land UX Researcher in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Dr. Martens on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral.
✨Tip Number 2
Show off your skills! Prepare a portfolio that highlights your UX research projects. Make sure it showcases how you’ve turned insights into actionable recommendations – that’s what they’re after!
✨Tip Number 3
Get ready for the interview! Research Dr. Martens’ values and think about how your experiences align with them. Be yourself, act courageously, and show you care during the conversation.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace UX Researcher in London
Some tips for your application 🫡
Be Authentic:When you're writing your application, let your true self shine through. We want to see your personality and how you align with our values like 'Be Yourself'. Don't be afraid to show us what makes you unique!
Tailor Your Application:Make sure to customise your application for the UX Researcher role. Highlight your experience with mixed-methods research and how you've used insights to drive product decisions. We love seeing how your skills fit into our mission!
Showcase Your Impact:Use specific examples to demonstrate how your research has led to actionable insights in previous roles. We’re all about making a difference, so tell us how you've contributed to better customer experiences in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join the Dr. Martens family!
How to prepare for a job interview at Dr. Martens
✨Know Your Research Methods
Make sure you’re well-versed in both qualitative and quantitative research methods. Be ready to discuss specific projects where you’ve applied these techniques, and how they led to actionable insights. This will show that you can adapt your approach based on the needs of the project.
✨Synthesize Insights Effectively
Prepare to demonstrate how you can turn complex data into clear narratives. Bring examples of how your insights have influenced product decisions or design improvements in the past. This will highlight your ability to communicate effectively with cross-functional teams.
✨Emphasise Collaboration Skills
Since this role involves working closely with various teams, be ready to share experiences where you facilitated workshops or collaborated on projects. Highlight your agile delivery skills and how you’ve translated research into prioritised actions in a team setting.
✨Showcase Your Customer-Centric Mindset
Dr. Martens values a customer-driven approach, so come prepared with examples of how you’ve used customer insights to inform decisions. Discuss how you balance qualitative insights with data analytics to create a holistic view of customer needs and behaviours.
