Store Manager - London, Stratford

Dr. Martens is a globally recognisable and culturally influential British brand, with over 65 years of heritage. As brand custodians, we are lucky to work for a dynamic, thriving, and ethical business, with people from diverse backgrounds, who bring their true selves to work, and where anyone can grow their career.

As a Store Manager, you’ll be responsible for the day-to-day running of the store, ensuring it operates efficiently, exceeds sales targets, and reflects our brand values. You’ll lead by example to drive commercial performance, using data and insight to identify opportunities and maximise every sales moment. You’ll also play a vital role in developing talent, fostering a high-performance culture, and creating a space where both customers and team members feel valued and inspired.

At Dr. Martens, we live and breathe our 3 core values — they’re at the heart of who we are:

• BE YOURSELF.
• ACT COURAGEOUSLY.
• SHOW YOU CARE.

Our values also underpin the DM Way, our behavioural framework, which describes the 8 factors that drive success for our people.

Responsibilities:

• Lead the store team to consistently exceed sales targets through effective coaching, performance management, and commercial insight.
• Champion the Dr. Martens customer experience by creating a welcoming, inclusive, and service-driven store environment.
• Take ownership of all store operations including staffing, scheduling, visual merchandising, and inventory management.
• Analyse store performance data to identify trends and opportunities, using insights to drive continuous improvement.
• Build and nurture a high-performing team culture that reflects our brand values and empowers individuals to grow.
• Act as a brand ambassador in-store, building strong customer relationships and driving loyalty through authentic engagement.

Your technical capability will go hand in hand with our DM Way success factors:

• Develop: create an environment that empowers and nurtures future talent by delegating, understanding next generation needs, and ensuring long-term team growth.
• Lead: set a clear vision with plans and goals, cultivating a high-performance culture that drives positive change and inspires enthusiasm for DM’s future.
• Explore: place the consumer at the heart of strategy, decisions, and communications while analysing market trends and competition relevant to your role.
• Invent: champion progress, innovation, and change, driving collaboration across teams to enhance effectiveness and implement new ideas.
• Connect: promote inclusivity and collaboration, build strong internal and external networks, and streamline processes to align cross-functional efforts and drive growth.
• Influence: communicate difficult messages clearly and assertively, balancing data and emotion to influence, and build a collective movement toward common goals by selling a compelling vision.
• Drive: cultivate a culture of entrepreneurial spirit and high performance, inspiring teams to overcome obstacles, embrace challenges, and continuously improve while delivering results.
• Organise: balance long-term strategic change with short-term business needs by setting clear roles, expectations, and measures for the team.

What’s in it for you?

• Bonus incentives
• Welcome pair of Docs
• 65% off all footwear
• 50% off all accessories
• 2 paid volunteer days per year
• Generous holiday allowance
• Matched pension contributions
• Private Healthcare
• Complimentary access to virtual GP via the RetailTrust
• Opportunities for growth
• Access to our Employee Assistance Programme & Mental Health First Aiders

At Dr. Martens, we are committed to creating an environment in which we can all be our best and bring our authentic selves to work. We encourage applications, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, or disability. Diverse and inclusive teams have a positive impact on our brand; helping us to speak authentically to our consumers. We strive to develop a business where our people can thrive and feel empowered to express themselves.

Your fundamental qualities:

It’s never just a job at Dr. Martens. It’s a way of life. We live and breathe our Fundamentals - INTEGRITY. PROFESSIONAL. PASSIONATE. TEAM PLAYERS. They define who we are and how we get the job done. We believe each role is as unique as the person who does it.