Store Manager - London, Carnaby Street

Dr. Martens is a globally recognisable and culturally influential British brand, with over 60 years of rich heritage. As brand custodians, we are lucky to work for a dynamic, thriving, and ethical business, with people from diverse backgrounds, who bring their true selves to work, and where anyone can grow their career. We are guided by three core values that are at the heart of everything we do: Be Yourself, Act Courageously, and Show You Care. They make us who we are and inspire us to push boundaries, embrace our individuality, and stand up for what's right.

We are looking for an engaging, inspirational Store Manager to lead our London, Carnaby St store. Our Store Managers provide leadership and direction, guiding their team to provide an outstanding service offer that supports the delivery and growth of Dr. Martens.

Responsibilities include:

• Day-to-day retail operations (including staffing, training, sales, visual merchandise, key-holding, administration, banking and floor planners) to meet company expectations.
• Overall responsibility for Health & Safety and security issues within the store including implementing search procedures.
• Achieving set KPI’s in line with the stores budgets.
• Monitoring P&L and managing all controllable costs for the store (including payroll).
• Driving sales performance targets (e.g. Conversion, ATV & UPT).
• Implementing and driving high standards of customer services within the store.
• Ensuring appropriate stock management procedures are followed including stock take, deliveries, loss prevention etc.
• Managing and developing the store team to ensure accountability for delivering against performance targets (sales revenue, inventory, mystery shop etc.), efficient operations and enhancing customer experience.

At DM your technical capability will go hand in hand with the below:

• Great relationship management that delivers results through effective teamwork.
• You’ll be a proud custodian to our DM’s culture, embodying what we stand for and encouraging others to do the same.
• You’ll help build a highly engaged team – ensuring a collaborative culture and providing guidance & support to other team members.
• You will take ownership for your own development, proactively seeking out feedback to build self-awareness.
• You will bring the outside‑in; you’ll share best practice across the team/business and encourage ideas sharing as well as collaborative problem solving.
• You’ll lead the way and role model on all things DE&I & wellbeing.

To be our Store Manager you should have/or be:

• Passion for our product.
• Previous experience in a Store Manager role (within a fashion/lifestyle brand would be preferable).
• Experience of coaching, developing and mentoring a retail team (including dealing with performance issues).
• Sales oriented and able to drive others to achieve store goals and objectives.
• Excellent communication, numeracy & literacy skills.
• Good I.T literacy– experience of Microsoft Office applications, Scheduling tools, Cash Management & EPOS systems.
• Demonstrate resilience and think quickly on their feet on how to resolve emergent issues.

WHAT’S IN IT FOR YOU?

• Bonus incentives.
• Welcome pair of Docs.
• 65% off all footwear.
• 50% off all accessories.
• 2 paid volunteer days per year.
• Generous holiday allowance.
• Matched pension contributions.
• Private Healthcare.
• Complimentary access to virtual GP via the RetailTrust.
• Opportunities for growth.
• Access to our Employee Assistance Programme & Mental Health First Aiders.

At Dr. Martens, we are committed to creating an environment in which we can all be our best and bring our authentic selves to work. We encourage applications, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, or disability. Diverse and inclusive teams have a positive impact on our brand; helping us to speak authentically to our consumers. We strive to develop a business where our people can thrive and feel empowered to express themselves. Because we believe everyone should feel supported and included, whatever their role in the Dr. Martens community.