Senior Product Manager - Commerce & Check-Out - 12 Month FTC in London

Dr. Martens is more than a brand - it's a global icon with over 60 years of attitude, heritage, and cultural impact. We're a thriving, values‐driven business powered by diverse thinkers, bold doers, and people who bring their whole selves to work. If you're ready to make your mark, you're in the right place. At DM, our values guide everything we do: Be Yourself, Act Courageously, Show You Care. They're not just words - they're how we turn passion into progress.

WHERE YOU CONTRIBUTE

The Senior Product Manager, Commerce & Checkout owns the global Commerce & Checkout portfolio as a strategic product domain across all customer touchpoints, including e‐commerce, in‐store technology, and emerging transactional environments. Operating at Senior Manager level, this role sets the long‐term vision, principles, and operating guardrails for how customers move from intent to purchase — ensuring experiences are seamless, trusted, commercially effective, and unmistakably Dr. Martens. This role is accountable for enterprise‐level outcomes, sitting at the intersection of Product, Experience Design, Technology, Retail, Operations, and Commercial functions to ensure that buying Dr. Martens is simple, confident, and worth choosing — today and at scale for the future.

CORE ACCOUNTABILITIES

• Own the global Commerce & Checkout product domain, covering digital, physical, and hybrid purchase experiences across all channels and markets.
• Define and deliver enterprise product vision and roadmap, shaping multi-year strategy for transactional journeys aligned to commercial and experience goals.
• Establish a compelling customer value proposition for buying, balancing conversion, trust, ease, and premium brand expression.
• Set global standards and capabilities across checkout, payments, fulfilment, and transactional journeys, ensuring consistency with flexibility for local execution.
• Drive commercial and experience performance, improving conversion, reducing abandonment, and enhancing speed, trust, and usability across the end-to-end purchase journey.

KEY SKILLS & CAPABILITIES

• Strategic commerce expertise at scale, spanning e-commerce, checkout, payments, fulfilment, and returns across complex global environments.
• Strong commercial judgement, balancing growth, margin, cost-to-serve, and customer trust to drive sustainable outcomes.
• End-to-end systems and portfolio thinking, considering dependencies, long-term impact, and holistic customer journeys beyond individual features.
• Advanced data-led mindset, owning funnel performance, experimentation, and continuous commercial optimisation.
• Executive influence with innovation focus, leading across global stakeholders while championing AI‐driven, cutting‐edge solutions aligned to business strategy.

WHAT'S IN IT FOR YOU

• Hybrid working
• Welcome free pair of Docs
• Share scheme
• 65% off all Docs
• 50% off Accessories
• Pension Scheme through Aviva
• Life Assurance
• 25 Days Annual Leave + Bank Holidays
• Private healthcare
• 2 paid volunteer days per year

READY TO FILL YOUR BOOTS

If you're excited to own your impact, shape the future of an iconic brand, and grow your career in a place that champions individuality - we'd love to hear from you. At Dr. Martens, we are committed to creating an environment in which we can all be our best and bring our authentic selves to work. We encourage applications, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, or disability. Diverse and inclusive teams have a positive impact on our brand; helping us to speak authentically to our consumers. We strive to develop a business where our people can thrive and feel empowered to express themselves. Because we believe everyone should feel supported and included whatever their role in the Dr. Martens community.