London Floor Manager — Lead Coaching & Customer Excellence

Dr. Martens is a globally recognisable and culturally influential British brand, with over 60 years of heritage. As brand custodians, we work for a dynamic, thriving, and ethical business, with people from diverse backgrounds who bring their true selves to work, and where anyone can grow their career. We are guided by three core values: Be Yourself, Act Courageously, and Show You Care. They make us who we are and inspire us to push boundaries, embrace individuality, and stand up for what’s right.

We are looking for an engaging, inspirational Floor Manager to help lead the diverse team at one of our London stores. We have positions available across Central London stores. Our Floor Manager will work hand in hand with the management team, creating a strong partnership to provide leadership and direction, guiding their team to provide an outstanding service offer that supports the delivery and growth of Dr. Martens. While also focusing on your own development, you will be a driving force in cultivating a great working environment within your store, always ensuring your team’s well-being is at the heart of your decision making.

THE GIG – Floor Manager – London

• Take responsibility of day-to-day retail operations to company expectations (Coaching, sales analysis, visual merchandising and administration)
• Assume responsibility of the store & team in absence of the management team
• Take responsibility for health & safety and security issues within the store
• Achieve set KPI's (i.e. Sales/CR/UPT) in line with the store P&L budget
• Leading and implementing high standards of customer experience and product knowledge within the team through a coaching approach to create a seamless and consistent customer experience
• Ensuring appropriate stock management procedures are followed including stock take, process deliveries, loss prevention actions etc.
• Work closely with your Store Manager to take commercial decisions for the store in line with our business objectives.
• You’ll be a proud custodian to our culture, embodying what we stand for and encouraging others to do the same.
• You’ll help build a highly engaged team – ensuring a collaborative culture and providing guidance and support to other team members.
• Great relationship management that delivers results through effective teamwork
• You will take ownership for your own development, proactively seeking out feedback to build self-awareness.
• You will bring the outside-in; you’ll share best practice across the team/business and encourage ideas sharing as well as collaborative problem solving.
• You’ll lead the way and role model on all things DE&I & wellbeing.

To be our Floor Manager you should have/or be:

• Passion for our product.
• Similar experience in an Assistant Store Manager or Supervisor role, ideally within a fashion/lifestyle brand, for a few years.
• Confident in coaching, developing and mentoring teams.
• Sales oriented and able to drive others to achieve store goals and objectives.
• Demonstrates resilience, together with a solution driven mindset.
• Fluency in English at a business level. Additional languages would be a benefit.
• Good IT skills – confident to use Microsoft Office and POS systems.

What’s in it for you?

• Bonus incentives
• Welcome pair of Docs
• 65% off all footwear
• 50% off all accessories
• 2 paid volunteer days per year
• Generous holiday allowance
• Matched pension contributions
• Opportunities for growth
• Complimentary access to virtual GP via the RetailTrust
• Access to our Employee Assistance Programme & Mental Health First Aiders

At Dr. Martens, we are committed to creating an environment in which we can all be our best and bring our authentic selves to work. We encourage applications, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, or disability. Diverse and inclusive teams have a positive impact on our brand; helping us to speak authentically to our consumers. We strive to develop a business where our people can thrive and feel empowered to express themselves. Because we believe everyone should feel supported and included whatever their role in the Dr. Martens community.

Your Fundamental Qualities

It’s never just a job at Dr. Martens. It’s a way of life. We live and breathe our Fundamentals - INTEGRITY, PROFESSIONAL, PASSIONATE, TEAM PLAYERS. They define who we are and how we get the job done. We believe each role is as unique as the person who does it.