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- Tasks: Lead global retail learning strategies and create impactful training programmes.
- Company: Join Dr. Martens, a global icon with a rich heritage and vibrant culture.
- Benefits: Enjoy hybrid working, generous discounts, pension scheme, and 25 days annual leave.
- Other info: Be part of a diverse team that values authenticity and courage.
- Why this job: Make a real impact on consumer experiences while shaping the future of retail.
- Qualifications: Experience in designing global learning strategies and leadership development.
The predicted salary is between 40000 - 50000 £ per year.
Dr. Martens is more than a brand - it’s a global icon with over 60 years of attitude, heritage, and cultural impact. We’re a thriving, values‑driven business powered by diverse thinkers, bold doers, and people who bring their whole selves to work. If you’re ready to make your mark, you’re in the right place. At DM, our values guide everything we do: Be Yourself, Act Courageously, Show You Care. They’re not just words - they’re how we turn passion into progress.
As our Learning & Development Manager (Retail), you’ll be part of the People team working closely with brilliant people across the business. You’ll be right at the heart of fast‑moving projects that shape how we show up for our consumers - today and tomorrow.
This role plays a pivotal part in driving our consumer centric strategy. Everything you do will help elevate the DM experience - whether you’re enabling teams, improving processes, influencing decision making, or crafting moments that matter for our consumers around the globe. You’ll help us push boundaries, raise the bar, and keep the spirit of DM alive in everything we deliver.
CORE ACCOUNTABILITIES
- Global Retail Learning Strategy & Governance: Define and lead the global retail capability strategy, frameworks and standards, ensuring alignment with organisational priorities, customer experience principles, enterprise L&D approaches and consistent adoption across all markets.
- Programme, Content & Technology Delivery: Own the global retail learning portfolio, designing and delivering scalable, experience‑led programmes (onboarding, capability and flagship initiatives) using a blend of digital, experiential and in‑store learning, with DEI and accessibility embedded throughout.
- Retail Leadership & Capability Development: Design and deliver leadership development pathways for retail people leaders, embedding coaching, feedback, inclusion and performance management capabilities aligned to The DM Way, in partnership with Retail and People teams.
- Insight, Stakeholder Partnership & Change: Use data and insight to measure impact and drive continuous improvement; partner with global and market leaders to prioritise capability needs; lead change management and readiness for new retail learning, capability frameworks and ways of working.
KEY SKILLS & CAPABILITIES
- Global Retail Learning & Capability Strategy: Proven ability to design and deliver global retail capability strategies, creating scalable, experience‑led learning across multiple formats, grounded in a strong understanding of how service behaviours, product confidence and customer experience drive performance and brand advocacy.
- Leadership Development & Facilitation: Significant experience designing and delivering development for operational retail leaders, with advanced facilitation skills to engage diverse, global audiences through high‑impact learning experiences.
- Digital, Insight & Continuous Improvement: Digitally fluent with learning platforms, content standards and emerging technologies, using data and insight to measure impact, inform decisions and continuously improve learning effectiveness.
- Influence, Inclusion & Coaching: Highly effective at influencing senior stakeholders and cross‑functional partners, guiding specialists without direct line management, and embedding inclusive design principles to ensure equitable learning experiences.
WHAT’S IN IT FOR YOU?
- Hybrid working
- Welcome free pair of Docs
- 65% off all Docs
- 50% off Accessories
- Pension Scheme through Aviva
- Life Assurance
- 25 Days Annual Leave +
Learning & Development Manager (Retail) - 12 Month Fixed Term in London employer: Dr. Martens
Contact Detail:
Dr. Martens Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Learning & Development Manager (Retail) - 12 Month Fixed Term in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Dr. Martens on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding their values: Be Yourself, Act Courageously, Show You Care. Think of examples from your past that showcase how you embody these values, as they’re key to fitting in with the DM culture.
✨Tip Number 3
Show off your passion for learning and development! Bring ideas to the table about how you could enhance their global retail learning strategy. This will demonstrate your proactive approach and commitment to the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the DM team.
We think you need these skills to ace Learning & Development Manager (Retail) - 12 Month Fixed Term in London
Some tips for your application 🫡
Be Authentic: When you're writing your application, let your true self shine through. We want to see the real you, so don’t be afraid to show your personality and passion for the role!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills and experiences align with the Learning & Development Manager role. We love seeing how you can contribute to our values and goals!
Showcase Your Impact: Use specific examples to demonstrate how you've made a difference in previous roles. We’re all about driving progress, so share those moments where you’ve pushed boundaries or improved processes.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Dr. Martens
✨Know Your DM Values
Before the interview, take some time to really understand Dr. Martens' core values: Be Yourself, Act Courageously, Show You Care. Think of examples from your past experiences that demonstrate how you embody these values, as they are crucial to the company culture.
✨Showcase Your Learning Strategy Skills
Prepare to discuss your experience in designing and delivering learning strategies. Bring specific examples of programmes you've created or improved, especially those that align with customer experience principles. This will show that you can contribute to their global retail capability strategy.
✨Engage with Data Insights
Familiarise yourself with how data can drive learning effectiveness. Be ready to talk about how you've used data to measure impact in previous roles. This will highlight your ability to use insights for continuous improvement, which is key for the role.
✨Demonstrate Your Facilitation Skills
Since the role involves engaging diverse audiences, prepare to share examples of your facilitation experience. Think about how you've led high-impact learning sessions and how you can adapt your style to different groups, showcasing your advanced facilitation skills.