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- Tasks: Provide top-notch IT support for hardware, software, and retail systems.
- Company: Join a global fashion retailer committed to quality and innovation.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with exciting projects and career advancement opportunities.
- Why this job: Be part of a dynamic team making a real impact in technology support.
- Qualifications: Experience in 1st & 2nd line IT support with strong problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
We are on an exciting journey to drive impactful change within our Enterprise Technology team. As part of a global fashion retailer, quality is of paramount importance. This is your opportunity to join a dynamic team, collaborating to lead a team to work in our End User Services team to provide exceptional support to our back office & retail colleagues in multiple locations.
We operate a remote first support model, and as such you will be working with colleagues from all parts of the company.
As an End User Services Support Engineer in our Enterprise Technology team, you will:
- Provide first & second line support for all IT related issues, including hardware, software, retail systems, data services etc
- Respond to and resolve support tickets in line with our agreed SLAs, ensuring resolution is recorded
- Provide feedback to colleagues on repeat issues, so that services can be refined to eliminate problems
- Troubleshoot and resolve issues relating to both Windows & MacOS operating systems
- Troubleshoot and resolve application issues
- Maintain up to date documentation and support materials
- Provide high quality customer service to our colleagues
- Participate in IT projects as required
Must-Have Experience:
- Proven skills in a 1st & 2nd line IT support role
- Strong knowledge of Windows 10/11 & MacOS operating systems
- Experience of troubleshooting hardware & software issues
- Excellent problem solving and analytical skills
- Customer focussed with a focus on providing high-quality first-time fix solutions
- Familiarity with ITIL principles is desirable
- Experience of supporting colleagues in a retail organisation
Technical Skills:
- Proficient with IT management systems such as ServiceNow, JIRA etc
- Experience of remote support tools
- Knowledge of Azure Entra/AD and user management
Associate EUS Support in London employer: Dr. Martens
Contact Detail:
Dr. Martens Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate EUS Support in London
✨Tip Number 1
Network like a pro! Reach out to current employees in the Enterprise Technology team on LinkedIn. A friendly chat can give us insights into the company culture and maybe even a referral!
✨Tip Number 2
Show off your skills! Prepare for potential technical assessments by brushing up on troubleshooting Windows and MacOS issues. We want to see how you tackle real-world problems.
✨Tip Number 3
Be ready to share your experiences! During interviews, highlight specific examples of how you've provided exceptional support in previous roles. We love hearing about your problem-solving adventures!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate candidates who are eager to join our dynamic team.
We think you need these skills to ace Associate EUS Support in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Associate EUS Support role. Highlight your IT support experience, especially with Windows and MacOS, and any customer service achievements. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about IT support and how your background makes you a great fit for our dynamic team. Don’t forget to mention your familiarity with ITIL principles and any relevant tools like ServiceNow or JIRA.
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled tricky IT issues in the past. We love candidates who can demonstrate their analytical skills and provide high-quality first-time fixes. Share specific scenarios where you made a difference!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Dr. Martens
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11 and MacOS. Be ready to discuss common troubleshooting scenarios and how you would resolve them. This will show that you’re not just familiar with the systems, but that you can think on your feet.
✨Showcase Your Customer Service Skills
Since this role is all about providing exceptional support, prepare examples of how you've delivered high-quality customer service in the past. Think about specific situations where you turned a frustrated user into a satisfied one.
✨Familiarise Yourself with ITIL Principles
Even if familiarity with ITIL principles is desirable rather than essential, it’s worth knowing the basics. Be prepared to discuss how these principles can improve service delivery and efficiency in an IT support environment.
✨Prepare for Remote Support Scenarios
As the role involves remote support, think about how you would handle common issues without being physically present. Practice explaining your thought process clearly, as communication is key when troubleshooting remotely.