Learning & Development Manager (Retail) - 12 Month Fixed Term

Dr. Martens is more than a brand - it’s a global icon with over 60 years of attitude, heritage, and cultural impact. We’re a thriving, values‑driven business powered by diverse thinkers, bold doers, and people who bring their whole selves to work. If you’re ready to make your mark, you’re in the right place. At DM, our values guide everything we do: Be Yourself, Act Courageously, Show You Care. They’re not just words - they’re how we turn passion into progress.

As our Learning & Development Manager (Retail), you’ll be part of the People team working closely with brilliant people across the business. You’ll be right at the heart of fast‑moving projects that shape how we show up for our consumers - today and tomorrow.

This role plays a pivotal part in driving our consumer centric strategy. Everything you do will help elevate the DM experience - whether you’re enabling teams, improving processes, influencing decision making, or crafting moments that matter for our consumers around the globe. You’ll help us push boundaries, raise the bar, and keep the spirit of DM alive in everything we deliver.

CORE ACCOUNTABILITIES

• Global Retail Learning Strategy & Governance: Define and lead the global retail capability strategy, frameworks and standards, ensuring alignment with organisational priorities, customer experience principles, enterprise L&D approaches and consistent adoption across all markets.
• Programme, Content & Technology Delivery: Own the global retail learning portfolio, designing and delivering scalable, experience‑led programmes (onboarding, capability and flagship initiatives) using a blend of digital, experiential and in‑store learning, with DEI and accessibility embedded throughout.
• Retail Leadership & Capability Development: Design and deliver leadership development pathways for retail people leaders, embedding coaching, feedback, inclusion and performance management capabilities aligned to The DM Way, in partnership with Retail and People teams.
• Insight, Stakeholder Partnership & Change: Use data and insight to measure impact and drive continuous improvement; partner with global and market leaders to prioritise capability needs; lead change management and readiness for new retail learning, capability frameworks and ways of working.

KEY SKILLS & CAPABILITIES

• Global Retail Learning & Capability Strategy: Proven ability to design and deliver global retail capability strategies, creating scalable, experience‑led learning across multiple formats, grounded in a strong understanding of how service behaviours, product confidence and customer experience drive performance and brand advocacy.
• Leadership Development & Facilitation: Significant experience designing and delivering development for operational retail leaders, with advanced facilitation skills to engage diverse, global audiences through high‑impact learning experiences.
• Digital, Insight & Continuous Improvement: Digitally fluent with learning platforms, content standards and emerging technologies, using data and insight to measure impact, inform decisions and continuously improve learning effectiveness.
• Influence, Inclusion & Coaching: Highly effective at influencing senior stakeholders and cross‑functional partners, guiding specialists without direct line management, and embedding inclusive design principles to ensure equitable learning experiences.

WHAT’S IN IT FOR YOU?

• Hybrid working
• Welcome free pair of Docs
• 65% off all Docs
• 50% off Accessories
• Pension Scheme through Aviva
• Life Assurance
• 25 Days Annual Leave + Bank Holidays
• Private healthcare
• 2 paid volunteer days per year

If you’re excited to own your impact, shape the future of an iconic brand, and grow your career in a place that champions individuality - we’d love to hear from you. Application closing date: Friday 15th May 2026.

At Dr. Martens, we are committed to creating an environment in which we can all be our best and bring our authentic selves to work. We encourage applications, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, or disability. Diverse and inclusive teams have a positive impact on our brand; helping us to speak authentically to our consumers. We strive to develop a business where our people can thrive and feel empowered to express themselves. Because we believe everyone should feel supported and included whatever their role in the Dr. Martens community.

YOUR FUNDAMENTAL QUALITIES

It’s never just a job at Dr. Martens. It’s a way of life. We live and breathe our Fundamentals - INTEGRITY. PROFESSIONAL. PASSIONATE. TEAM PLAYERS. They define who we are and how we get the job done. We believe each role is as unique as the person who does it.