At a Glance
- Tasks: Support the development of innovative visual merchandising concepts and enhance in-store experiences.
- Company: Join a leading retail brand focused on immersive customer experiences.
- Benefits: Competitive salary, creative environment, and opportunities for professional growth.
- Other info: Collaborative team culture with a focus on innovation and consumer engagement.
- Why this job: Be part of shaping the future of retail with your creative ideas and insights.
- Qualifications: Passion for visual merchandising and strong organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
This role supports the development of the future visual merchandising proposition, focusing on how product is presented, organised, and brought to life across store formats. You contribute to defining:
- Product layout and zoning principles
- Product presentation and storytelling approaches
- In-store navigation and customer flow through VM
The role is critical in ensuring that future VM concepts deliver clarity, consistency, and commercial impact, supporting a more immersive and consumer-led retail experience. Partner with Retail Design & Concepts on all initiatives involving physical tools, fixtures, or hardware to ensure alignment with the overall retail concept and design language. Ensure all outputs are developed with a clear understanding of the end-to-end retail concept, delivering cohesive, connected experiences across all store environments and touchpoints.
Core Accountabilities
- Future VM Proposition Development
- Support the development of the future VM vision and proposition across store formats
- Contribute to defining how VM evolves in line with Retail Acceleration and future store concepts
- Assist in translating brand and product strategies into forward-looking VM concepts
- Product Layout & Zoning
- Support the design of product layout principles and zoning frameworks across formats
- Define how different product categories are organised and prioritised in-store
- Contribute to creating clear navigation and flow through product environments
- Product Presentation & Storytelling
- Support development of product presentation standards, including:
- Hero product focus
- Category storytelling
- Product density and space allocation
- Ensure presentation supports both brand storytelling and commercial objectives
- Concept Development & Testing
- Support the creation of VM concepts and prototypes for pilot stores and new formats
- Work with cross-functional teams to bring concepts to life in test environments / mock shops
- Capture learnings and insights from pilots to support refinement and scaling
- Manage the inventory of the digital mockshop (IWD), including fixture inventory, and ensure the product and graphic catalog is kept fully up to date
- Integration with Store Design & Experience
- Partner with Retail Design & Concepts to align VM with store layouts and fixtures
- Ensure alignment between:
- VM (product presentation)
- Retail Experience (journey & engagement)
- Retail Marketing (campaign storytelling)
- Contribute to delivering a connected end-to-end in-store experience
- Documentation & Toolkit Support
- Support the creation of future VM playbooks, guidelines, and frameworks
- Ensure clarity and consistency in how VM concepts are documented and shared
- Prepare materials for internal reviews, concept presentations, and stakeholder alignment
Key Skills & Capabilities
- Experience or strong interest in visual merchandising, retail design, or product presentation
- Understanding of how product layout and zoning influence consumer behaviour
- Ability to translate ideas into clear visual and structural frameworks
- Strong attention to detail and organisational skills
- Creative mindset with an interest in retail innovation and concept development
- Ability to work cross-functionally with design, VM, marketing, and experience teams
- Strong communication and presentation support skills
- Comfortable working in a test-and-learn, evolving environment
Decision remit
- Supports the development of future VM concepts and frameworks
- Recommends improvements to product layout, zoning, and presentation approaches
- Contributes to refining VM concepts through testing and feedback
- Escalates decisions relating to concept direction or alignment challenges
WHAT SUCCESS LOOKS LIKE IN YOUR ROLE
- Clear, well-defined future VM principles and frameworks for stores
- Strong, structured product layouts and zoning concepts across formats
- VM concepts that improve navigation, clarity, and product storytelling in-store
- Successful support of pilot concepts and test-and-learn initiatives
- High-quality documentation enabling scalable rollout of VM concepts
- Strong alignment across VM, Retail Experience, and Design teams
- Contribution to a more immersive, intuitive, and commercially effective store environment
HOW YOU WORK
Our values shape how we show up every day, and the DM way is your compass for how we work and grow together. Dive in, get inspired, and bring these behaviours to life in everything you do – DM Way.
GLOBAL VISUAL MERCHANDISING COORDINATOR employer: Dr. Martens
As a Global Visual Merchandising Coordinator in London, you will be part of a dynamic team that values creativity and innovation in retail design. The company fosters a collaborative work culture, offering ample opportunities for professional growth and development while ensuring a supportive environment that encourages new ideas. With a focus on immersive customer experiences, you will play a crucial role in shaping the future of visual merchandising, making this an exciting and rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land GLOBAL VISUAL MERCHANDISING COORDINATOR
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Dr. Martens, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Dr. Martens!
We think you need these skills to ace GLOBAL VISUAL MERCHANDISING COORDINATOR
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Dr. Martens, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Dr. Martens and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Dr. Martens that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Dr. Martens
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
