At a Glance
- Tasks: Support global retail activations and services, ensuring smooth execution across markets.
- Company: Join a dynamic brand focused on customer experience and innovation.
- Benefits: Gain valuable experience in a fast-paced environment with growth opportunities.
- Other info: Collaborate with global teams and contribute to exciting projects.
- Why this job: Be part of a team that shapes retail experiences and drives impactful change.
- Qualifications: Strong organisational skills and a passion for retail and marketing.
The predicted salary is between 35000 - 45000 £ per year.
This role supports the development and rollout of retail activations, services, and experience programmes across global markets, recognising that some services may be delivered digitally, some physically in-store, and many through a connected combination of both. You enable the Activations & Services strategy by providing structure, coordination and operational support, helping translate concepts into clear execution plans, toolkits and communications. The role is critical in supporting a test-and-learn approach, ensuring insights from pilot doors are captured and fed back into concept development and scaling.
Core Accountabilities
- Programme & Activation Coordination
- Support the coordination and delivery of retail activations and experience programmes across markets
- Maintain clear plans, timelines, and milestones for pilot and rollout initiatives
- Track progress across multiple activations, ensuring timely and aligned execution
- Support the coordination of the global GWP programme, aligning timelines, markets, and activation requirements
- Pilot Door Support & Test-and-Learn
- Support execution of pilot activations and services in flagship and test stores
- Coordinate logistics and requirements for pilot programmes
- Coordinate any GWP testing with Global Supply Chain, including briefing requirements, timelines, and feedback loops
- Capture and consolidate insights, feedback, and performance learnings from pilot activity
- Support refinement of concepts through structured test-and-learn processes
- Service & Activation Rollout Support
- Assist in translating concepts into clear execution guidelines and toolkits for markets
- Support the distribution of activation packs, service playbooks, and experience materials
- Ensure consistency and clarity in how activations are understood and executed globally
- Support omnichannel execution by aligning physical and digital touchpoints and ensuring toolkits reflect both
- Communication & Stakeholder Management
- Coordinate communication between Activations & Services Lead, Retail Marketing, Visual Merchandising, and Markets
- Ensure all stakeholders have clear, timely and accurate information
- Support preparation of updates, reports, and presentation materials
- Partner with Digital and channel teams to ensure integrated, omnichannel rollout and consistent messaging
- Enable cross-pollination of learnings and best practice between store teams and Digital teams
- Asset & Content Management
- Maintain a central repository of activation concepts, service guidelines, and best practices
- Ensure all materials are accessible, up-to-date, and easy for markets to use
- Support creation of content for toolkits, presentations, and communication materials
- Performance Tracking & Reporting
- Support tracking of activation and service KPIs, including engagement and execution
- Consolidate market feedback and performance insights
- Provide structured reporting to support decision-making and continuous improvement
Key Skills & Capabilities
- Strong organisational and coordination skills, with the ability to manage multiple projects simultaneously
- Excellent attention to detail, ensuring accuracy and consistency across programmes
- Strong communication skills, able to support clear and effective information sharing
- Experience in retail, marketing, activation or project coordination
- Comfortable working across global teams and managing multiple stakeholders
- Ability to translate concepts into practical execution support
- Digital fluency (e.g. PowerPoint, Excel, Teams, SharePoint)
- Understanding of omnichannel service delivery and experience activation
- Proactive and solution-oriented, with a hands-on approach to delivery
- Comfortable working in a fast-paced, evolving transformation environment
Decision remit
- Determines day-to-day coordination of activation and service delivery plans
- Recommends improvements to processes, tools, and communication approaches
- Identifies and escalates risks relating to delivery, timelines, or execution quality
- Supports prioritisation of activities in line with programme needs
What success looks like in your role:
- Smooth, well-coordinated delivery of activations and service programmes across markets
- Successful execution of pilot initiatives with clear insights captured
- Markets equipped with clear, practical execution guidance and toolkits
- Strong communication and alignment across all stakeholders
- High-quality, consistent activation and service rollout across the estate
- Efficient processes enabling scalable delivery and continuous improvement
- Contribution to creating a compelling, experience-led retail environment globally
GLOBAL RETAIL ACTIVATIONS & SERVICES COORDINATOR employer: Dr. Martens
As a Global Retail Activations & Services Coordinator in London, you will thrive in a dynamic and innovative work culture that prioritises collaboration and creativity. The company offers exceptional employee growth opportunities through hands-on experience in global retail strategies, alongside a commitment to continuous improvement and learning. With a focus on omnichannel experiences and a supportive team environment, this role provides a unique chance to contribute to impactful retail activations while enjoying the vibrant atmosphere of one of the world's leading cities.
StudySmarter Expert Advice🤫
We think this is how you could land GLOBAL RETAIL ACTIVATIONS & SERVICES COORDINATOR
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Dr. Martens. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Dr. Martens before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace GLOBAL RETAIL ACTIVATIONS & SERVICES COORDINATOR
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Dr. Martens:Your cover letter is your chance to shine! Tell us why you want to work at Dr. Martens specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Dr. Martens!
How to prepare for a job interview at Dr. Martens
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
