At a Glance
- Tasks: Support e-commerce strategies and ensure smooth online operations for Dr. Martens.
- Company: Join a global icon with over 60 years of cultural impact and heritage.
- Benefits: Enjoy hybrid working, generous discounts, private healthcare, and 25 days annual leave.
- Other info: Be part of a diverse team that values individuality and empowers you to thrive.
- Why this job: Make your mark in a fast-paced environment while shaping the future of an iconic brand.
- Qualifications: E-commerce knowledge, strong analytical skills, and excellent communication abilities.
The predicted salary is between 27000 - 33000 £ per year.
Dr. Martens is more than a brand - it is a global icon with over 60 years of attitude, heritage, and cultural impact. We’re a thriving, values-driven business powered by diverse thinkers, bold doers, and people who bring their whole selves to work. If you're ready to make your mark, you're in the right place. At DM, our values guide everything we do: Be Yourself, Act Courageously, Show You Care. They're not just words - they're how we turn passion into progress.
As our E-Commerce Trading Operations Executive, you'll be part of the Commercial team working closely with brilliant people across the business and reporting into Digital Trading Lead. You'll be right at the heart of fast-moving projects that shape how we show up for our consumers - today and tomorrow.
The E-commerce Trading Operations Executive supports the execution of trading strategies and operational processes that drive online sales performance. This role ensures smooth day-to-day operations, accurate product setup, and timely implementation of promotions and campaigns. It plays a key role in maintaining site accuracy, optimising workflows, and supporting trading priorities to deliver a seamless customer experience.
CORE ACCOUNTABILITIES
As our E-Commerce Trading Operations Executive, you will be responsible for:
- Managing product setup and maintenance, ensuring accurate product uploads, pricing, availability and seasonal launches across CMS/PIM systems, including ownership of the Product Launch Tracker.
- Executing promotions and trading activity, implementing online campaigns, discounts and offers while coordinating 360° operational plans for peak trading periods and promotional events.
- Supporting site merchandising and trading performance, maintaining category and product placement to optimise conversion while monitoring key KPIs such as conversion, AOV and sell-through.
- Coordinating trading operations and resolving issues, working closely with Merchandising, Supply Chain and Marketing to ensure launch and trading readiness, proactively identifying and escalating issues that could impact performance.
- Maintaining operational accuracy and improving processes, carrying out quality checks across site content and pricing, maintaining data integrity and documentation, and identifying opportunities to improve workflows and automation.
KEY SKILLS & CAPABILITIES
Put simply, the key things we're looking for are:
- E-commerce and digital trading knowledge, with an understanding of online trading operations, site merchandising and customer journeys.
- Strong technical and analytical capability, confident using CMS, OMS, Microsoft Office and analytics tools to manage product data, pricing and performance information.
- Excellent organisation and attention to detail, able to manage multiple priorities and deadlines while maintaining high levels of accuracy.
- Strong communication and collaboration skills, able to work effectively with cross-functional teams and build positive working relationships.
- A proactive and adaptable approach, with strong problem‑solving skills and the ability to respond confidently to operational challenges in a fast-paced, evolving digital environment.
WHAT’S IN IT FOR YOU?
Hybrid working, welcome free pair of Docs, 'Buy as you Earn' Share scheme, 65% off all Docs, 50% off Accessories, Pension Scheme through Aviva, Life Assurance, 25 Days Annual Leave + Bank Holidays, Private healthcare, 2 paid volunteer days per year.
If you're excited to own your impact, shape the future of an iconic brand, and grow your career in a place that champions individuality - we'd love to hear from you.
At Dr. Martens, we are committed to creating an environment in which we can all be our best and bring our authentic selves to work. We encourage applications, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, or disability. Diverse and inclusive teams have a positive impact on our brand; helping us to speak authentically to our consumers. We strive to develop a business where our people can thrive and feel empowered to express themselves. Because we believe everyone should feel supported and included whatever their role in the Dr. Martens community.
E-Commerce Trading Operations Executive employer: Dr. Martens
Dr. Martens is an exceptional employer that champions creativity and innovation, offering a hybrid working model that promotes work-life balance. With a strong focus on employee growth through diverse projects and collaboration with cross-functional teams, the company provides valuable benefits such as healthcare, employee discounts, and volunteer days, making it a rewarding place for those looking to make a meaningful impact in the world of digital experiences.
StudySmarter Expert Advice🤫
We think this is how you could land E-Commerce Trading Operations Executive
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Dr. Martens are looking for when hiring for a E-Commerce Trading Operations Executive.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Dr. Martens for the E-Commerce Trading Operations Executive, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Dr. Martens as a E-Commerce Trading Operations Executive, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Dr. Martens’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a E-Commerce Trading Operations Executive.
We think you need these skills to ace E-Commerce Trading Operations Executive
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Dr. Martens, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Dr. Martens's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Dr. Martens. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Dr. Martens
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Dr. Martens uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Dr. Martens. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
