Overview
This role sits within the global customer product capability and supports the business ambition to engage more consumers, increase conversion, and build long‑term customer value. The UX Researcher works closely with senior UX/UI designers, CX/CRO specialists, product owners, experience teams, technology, and commercial partners to embed customer evidence into discovery, prioritisation, ideation and optimisation across markets, while allowing for local nuance where required. The researcher helps shape how customers experience Dr. Martens across digital touchpoints by uncovering needs, behaviours, motivations and barriers that inform better product and experience decisions.
Responsibilities
- Define and deliver research plans aligned to product and customer journeys, using a mix of qualitative and quantitative methods to identify needs and friction.
- Synthesise findings into clear, actionable insights that inform product decisions, design improvements and roadmap priorities.
- Manage research operations, tools and knowledge repositories to ensure insights are scalable, accessible and efficiently produced.
- Uphold GDPR, ethical standards and inclusive research practices, safeguarding participant data and ensuring informed consent.
- Work cross‑functionally with product and design teams, leveraging AI and workshops to translate insights into tangible outcomes and drive continuous improvement.
Qualifications
- Strong capability across qualitative and quantitative research, with sound judgement on selecting the right approach.
- Ability to synthesise complex data into clear narratives, frameworks and evidence‑led recommendations.
- Customer‑ and data‑driven mindset focused on customer needs and behaviours, combining insights with analytics, experimentation and NPS data.
- Experience facilitating cross‑functional workshops and working within agile teams to translate research into prioritised actions.
- Proficient with research tools and repositories, leveraging automation and AI to drive efficiency, consistency and scalability.
Company
Dr. Martens is a globally famous and culturally influential British brand with over 60 years of heritage. Our products have become cultural icons, instantly recognisable and with timeless appeal, which remains relevant to consumers worldwide today. We are a values‑driven business powered by diverse thinkers, bold doers, and people who bring their whole selves to work.
Benefits and Working Arrangements
- Hybrid working model.
- Free pair of Dr. Martens shoes.
- Share scheme opportunities.
- Employee discount: 65% off all Dr. Martens and 50% off accessories.
- Pension scheme through Aviva Life Assurance.
- 25 days annual leave + bank holidays.
- Private healthcare.
- Two paid volunteer days per year.
