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- Tasks: Lead a team to deliver exceptional customer experiences and drive sales.
- Company: Join the iconic Dr. Martens team at our vibrant Oxford Circus store.
- Benefits: Enjoy 65% off footwear, bonus incentives, and paid volunteer days.
- Other info: Opportunities for growth and a supportive work environment.
- Why this job: Be part of a diverse team where your authentic self is celebrated.
- Qualifications: Experience in a supervisory role with strong customer service skills.
The predicted salary is between 24000 - 30000 £ per year.
We’re looking for a Senior Sales Assistant to join our fantastic Oxford Circus store for 30 hours per week. Reporting to the Store Manager, we are seeking a freethinking, passionate individual who will provide a one of a kind, outstanding customer experience and assist with day-to-day operations of the store in the absence of the Store Manager and Assistant Store Manager.
Our Senior Sales Assistants drive the Sales Assistants to deliver customer experience through continuous role modelling and regular, supportive feedback and guidance.
The Stuff That Sets You Apart
- Achieving your own sales targets and motivating the team to reach theirs
- Provide excellent customer service at all times
- Follow all store operating procedures e.g. delivery, clock in/out, stock takes, replenishment etc
- Follow all H&S procedures to maintain a healthy, safe and tidy work environment
- Handle till transactions in line with operating procedures
- Handle more complex enquiries from customers
- Assist management team in coaching and mentoring more junior members of the team
- Act as key holder and assume responsibility for store for short periods in the absence of the manager
- Any other reasonable task as instructed by the store management team
Qualifications
- Similar experience in a key holder or supervisory role with elevated Sales Assistant responsibility
- Working with a fashion/lifestyle brand would be a bonus
- Strong understanding of customer service and how this can be driven in a team
- Strong communication skills with the ability to inspire
- Commercial mindset - Experience with revenue-driving targets and the ability to support team members reaching them
- Experience of leading a team to drive sales
- Professional, but also authentic and fearless
Benefits
- Welcome pair of Docs
- 65% off all footwear and 50% off all accessories
- Opportunities for growth
- Bonus incentives
- 2 paid volunteer days per year
- Pension contribution
- Complimentary access to virtual GP via the RetailTrust
- Access to our Employee Assistance Programme and Mental Health First Aiders
Interested? Apply now!
Senior Sales Assistant / Team Leader (30hr) - Oxford Circus in City of Westminster employer: Dr. Martens
Contact Detail:
Dr. Martens Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Sales Assistant / Team Leader (30hr) - Oxford Circus in City of Westminster
✨Tip Number 1
Get to know the company culture! Before your interview, check out Dr. Martens' social media and website to understand their vibe. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your sales pitch! As a Senior Sales Assistant, you'll need to demonstrate your ability to drive sales. Prepare examples of how you've motivated a team or achieved targets in the past, so you can impress them with your experience.
✨Tip Number 3
Be ready to showcase your customer service skills! Think of specific situations where you went above and beyond for a customer. This will highlight your commitment to providing an outstanding customer experience, which is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the Dr. Martens team.
We think you need these skills to ace Senior Sales Assistant / Team Leader (30hr) - Oxford Circus in City of Westminster
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how passionate you are about providing an outstanding customer experience and leading a team. Share specific examples of how you've done this in the past.
Tailor Your CV: Make sure your CV is tailored to the Senior Sales Assistant role. Highlight your relevant experience, especially any supervisory roles or achievements in sales. We love seeing how you've driven results and motivated others!
Be Authentic: We value authenticity, so don’t be afraid to let your personality come through in your application. Share what makes you unique and how you can contribute to our diverse and inclusive environment at Dr. Martens.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quickly. Plus, it shows you're serious about joining our team!
How to prepare for a job interview at Dr. Martens
✨Know Your Stuff
Before heading into the interview, make sure you’re familiar with Dr. Martens' products and values. Research their latest collections and understand what sets them apart in the fashion industry. This will not only show your passion but also help you connect your experience to their brand.
✨Showcase Your Leadership Skills
As a Senior Sales Assistant, you'll be expected to lead and motivate a team. Prepare examples from your past experiences where you've successfully guided others or achieved sales targets. Highlight how you can inspire your team to deliver outstanding customer service.
✨Customer Service is Key
Be ready to discuss your approach to providing excellent customer service. Think of specific situations where you went above and beyond for a customer. This will demonstrate your understanding of the importance of customer experience in driving sales.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.