Senior Sales Assistant (30h) - Cardiff

Dr. Martens is a globally recognisable and culturally influential British brand, with over 65 years of heritage. As brand custodians, we are a dynamic, thriving, and ethical business with people from diverse backgrounds who bring their true selves to work, and where anyone can grow their career. We are looking for an engaging and responsible Senior Sales Assistant to lead the diverse team at our Cardiff store.

Our Senior Sales Assistants do everything our Sales Assistants & Keyholders do, you'll continue in delivering a seamless and consistent customer experience, now fully acting as a role model and coach to the team. As a trusted member of the management team you can expect to play a more prominent & pivotal role in the team ensuring both the teams and business needs are always being met. We consider this role the first pivotal step in developing your people management and operational skills within retail.

This will be for (insert hours per week here) hours per week. Shifts will be varied across 7 days and we'll also need you to be able to help out covering the management teams holidays at times.

At Dr. Martens, we live and breathe our 3 core values — they’re at the heart of who we are. They never stand alone but work together as a balancing act of rights and responsibilities to support how we work together at DMs. BE YOURSELF. ACT COURAGEOUSLY. SHOW YOU CARE.

Our values also underpin the DM Way, our behavioural framework, which describes the 8 factors that drive success for our people.

THE ROLE – Senior Sales Assistant – Cardiff Store

• Take responsibility of opening & closing the store when necessary, following all relevant procedures.
• Hit and exceed individual sales targets whilst contributing to the wider performance of the store: Sales, Conversion, UPT, ATV.
• Lead on delivery procedures when necessary, processing all stock in line with company expectations.
• Assist the store management team with day to day retail operations and health & safety procedures e.g. delivery, clock in/out, stock takes, replenishment, floor management and maintain a safe and tidy work environment.
• Drive high standards of customer service within the store, ensuring every customer receives an exceptional, unforgettable experience.
• Handle till transactions in line with operating procedures and assist with more complex enquiries from customers.

Your technical capability will go hand in hand with our DM Way success factors:

• Develop: create an environment that empowers and nurtures future talent by delegating, understanding next generation needs, and ensuring long-term team growth.
• Lead: set a clear vision with plans and goals, cultivating a high-performance culture that drives positive change and inspires enthusiasm for DM’s future.
• Explore: place the consumer at the heart of strategy, decisions, and communications while analysing market trends and competition relevant to your role.
• Invent: champion progress, innovation, and change, driving collaboration across teams to enhance effectiveness and implement new ideas.
• Connect: promote inclusivity and collaboration, build strong internal and external networks, and streamline processes to align cross-functional efforts and drive growth.
• Influence: communicate difficult messages clearly and assertively, balancing data and emotion to influence, and build a collective movement toward common goals by selling a compelling vision.
• Drive: cultivate a culture of entrepreneurial spirit and high performance, inspiring teams to overcome obstacles, embrace challenges, and continuously improve while delivering results.
• Organise: balance long-term strategic change with short-term business needs by setting clear roles, expectations, and measures for the team.

WHAT’S IN IT FOR YOU?

• Bonus incentives
• Welcome pair of Docs
• 65% off all footwear
• 50% off all accessories
• 2 paid volunteer days per year
• Generous holiday allowance
• Matched pension contributions
• Private Healthcare
• Complimentary access to virtual GP via the RetailTrust
• Access to our Employee Assistance Programme & Mental Health First Aiders

Interested? Apply now!

At Dr. Martens, we are committed to creating an environment in which we can all be our best and bring our authentic selves to work. We encourage applications, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, or disability. Diverse and inclusive teams have a positive impact on our brand; helping us to speak authentically to our consumers. We strive to develop a business where our people can thrive and feel empowered to express themselves. Because we believe everyone should feel supported and included, whatever their role in the Dr. Martens community.