Assistant Shift Manager, UK dc

Dr. Martens is a globally recognisable and culturally influential British brand, with 65 years of rich heritage, rooted in craftmanship. As brand custodians, we are lucky to work for a dynamic, thriving, and ethical business, with people from diverse backgrounds, who bring their true selves to work, and where anyone can grow their career.

We are guided by three core values that are at the heart of everything we do: be yourself, act courageously, and show you care. They make us who we are and inspire us to push boundaries, embrace our individuality, and stand up for what\’s right.

THE GIG

Responsible for assisting the management of the shift and to support the Shift Manager with the day-to-day running of the UK DC in line with the business strategy of providing best-in class service at best cost.

Responsibilities

• Help manage a team of Shift Supervisors and Warehouse Operatives: ensure safe working practices are consistently adhered to and all operational areas are staffed appropriately.
• Lead and engage our teams, managing them fairly and consistently, in a way that drives our culture and supports our vision and values.
• Ensure all Supervisors are aware of their tasks, standards and meet the work output required.
• Support and drive performance management, training and development of Supervisors and Operatives as required.
• Follow our People Processes as required.
• Rotate shifts to cover Shift Manager’s planned and unplanned absence.
• Assume full responsibility for the operation in the Shift Manager’s absence during your shift.
• Assist the team with daily, weekly, and monthly reporting, including KPI and SLA performance, and analysis.
• Plan, manage, and adjust resource levels to meet operational requirements and budgetary targets across all channels, especially if there are absences.
• Support the DC Management team in both tactical and strategic DC plans to gain efficiencies through continuous improvement.
• Drive our passion to be a great place to work by facilitating effective communications across the DC, promoting Health and Safety best practice, and helping to develop a culture of continuous improvement.
• Work closely with HR to ensure all ER issues are managed effectively and efficiently, and to assess training needs for your team.
• Everyone is expected to take on other duties as needed.

Qualifications

• Experience within a similar supervisory role in a DC site, with a strong understanding of end-to-end warehouse processes, ideally gained in a retail brand environment.
• Experience of leading and managing a team, with a proven ability to effectively use people management processes to build, coach and develop a team.
• An ability to engage, inspire and develop teams leading to the creation of succession plans.
• Continuous improvement approach to resolve operational issues.
• Excellent organisation and prioritisation skills.
• Strong problem solving and decision‑making ability.
• Proficient in Microsoft Office and working experience of Warehouse Management Systems.

What’s in it for you?

• Welcome to the family free pair of Docs
• 65% off all Docs
• Award‑winning ‘Buy As You Earn’ Dr. Martens share plan
• Private healthcare
• 2 paid volunteer days per year

At Dr. Martens, we are committed to creating an environment in which we can all be our best and bring our authentic selves to work. We encourage applications, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, or disability. Diverse and inclusive teams have a positive impact on our brand; helping us to speak authentically to our consumers.

We strive to develop a business where our people can thrive and feel empowered to express themselves. Because we believe everyone should feel supported and included whatever their role in the Dr. Martens community.