Store Manager - London, Neal St (Covent Garden)

Dr. Martens is a globally recognised British brand with over 60 years of heritage. We are an ethical business that values diversity, authentic selves, and continuous growth.

Position

Store Manager – London, Neal Street

Responsibilities

• Oversee day‑to‑day retail operations, including staffing, training, sales, visual merchandising, key‑holding, administration, banking, and floor planning.
• Ensure compliance with Health & Safety and security protocols and implement search procedures.
• Monitor P&L and manage all controllable costs, including payroll.
• Drive sales performance targets such as conversion, average transaction value (ATV), and units per transaction (UPT).
• Implement high standards of customer service throughout the store.
• Maintain appropriate stock management procedures, including stock takes, deliveries, and loss prevention.
• Develop and lead the store team to achieve performance targets, manage inventory, and enhance the customer experience.
• Build strong relationships and deliver results through effective teamwork.
• Champion Dr. Martens culture, embody core values, and encourage others to do the same.
• Provide coaching, mentoring, and performance support to the team.
• Own personal development by seeking feedback and sharing best practice across the team and business.
• Lead in diversity, equity & inclusion (DE&I) and wellbeing initiatives.

Qualifications & Experience

• Passion for Dr. Martens products.
• Previous experience as a Store Manager, ideally within a fashion or lifestyle brand.
• Demonstrated coaching, developing, and mentoring of retail teams.
• Sales‑oriented mindset and ability to drive others to achieve store goals.
• Excellent communication, numeracy, and literacy skills.
• IT literacy, including Microsoft Office, scheduling tools, cash management, and POS systems.
• Resilience and quick problem‑solving under pressure.

Benefits

• Bonus incentives
• Welcome pair of DOCKY shoes
• 65% off all footwear
• 50% off all accessories
• 2 paid volunteer days per year
• Generous holiday allowance
• Matched pension contributions
• Private healthcare
• Complimentary access to virtual GP via Retail Trust
• Opportunities for growth
• Access to the Employee Assistance Programme & Mental Health First Aiders

At Dr.

Martens, we are committed to creating an inclusive environment that encourages applications from all backgrounds.

We welcome applicants regardless of race, colour, religion, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, or disability.

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