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- Tasks: Assist customers and manage store operations while providing an exceptional shopping experience.
- Company: Join the iconic Dr. Martens team, known for its unique culture and passion for footwear.
- Benefits: Enjoy 65% off footwear, bonus incentives, and paid volunteer days.
- Why this job: Be part of a diverse team that values authenticity and personal growth.
- Qualifications: Previous supervisory experience in retail and strong customer service skills are essential.
- Other info: We celebrate diversity and encourage everyone to bring their true selves to work.
The predicted salary is between 24000 - 36000 £ per year.
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Join to apply for the Senior Sales 8hr- Reading Store role at Dr. Martens plc
We\’re looking for a Senior Sales Assistant to join our fantastic Reading store for 8hrs hours per week.
THE GIG
Reporting to the Store Manager, we are looking for a freethinking, passionate individual who will provide a one of a kind, outstanding customer experience and assist with day-to-day operations of the store in the absence of the Store Manager & Assistant Store Manager.
THE STUFF THAT SETS YOU APART
- Achieving your own sales targets and motivating the team to reach theirs
- Provide excellent customer service at all times
- Follow all store operating procedures e.g. delivery, clock in/out, stock takes, replenishment etc
- Follow all H&S procedures to maintain a healthy, safe and tidy work environment
- Handle till transactions in line with operating procedures
- Handle more complex enquiries from customers
- Assist management team in coaching and mentoring more junior members of the team
- Act as key holder and assume responsibility for store for short periods in the absence of the manager
- Any other reasonable task as instructed by the store management team
OUR FUNDAMENTAL QUALITIES
It’s never just a job at Dr. Martens. It’s a way of life.
We live and breathe our Fundamentals: INTEGRITY. PROFESSIONAL. PASSIONATE. TEAM PLAYERS.
Working for Dr. Martens is everything you’d expect it to be. We’re a diverse, passionate bunch who believe each role is as unique as the person who does it.
To be our Senior Sales Assistant you will possess these qualities;
- Similar experience in a key holder or supervisory role with elevated Sales Assistant responsibility
- Working with a fashion/lifestyle brand would be a bonus!
- Strong understanding of customer service and how this can be driven in a team
- Strong communication skills with the ability to inspire
- Commercial mindset – Experience with revenue-driving targets and the ability to support team members reaching them
- Experience of leading a team to drive sales
- Professional, but also authentic and fearless!
WHAT’S IN IT FOR YOU?
- Welcome pair of Docs
- 65% off all footwear & 50% off all accessories
- Opportunities for growth
- Bonus incentives
- 2 paid volunteer days per year
- Pension contribution
- Complimentary access to virtual GP via the RetailTrust
- Access to our Employee Assistance Programme & Mental Health First Aiders
Interested? Apply now!
At Dr. Martens, we are committed to creating an environment in which we can all be our best and bring our authentic selves to work. We encourage applications, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, or disability. Diverse and inclusive teams have a positive impact on our brand; helping us to speak authentically to our consumers.
We strive to develop a business where our people can thrive and feel empowered to express themselves. Because we believe everyone should feel supported and included, whatever their role in the Dr. Martens community.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Sales and Business Development
-
Industries
Retail Apparel and Fashion
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Senior Sales 8hr- Reading Store employer: Dr. Martens plc
Contact Detail:
Dr. Martens plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Sales 8hr- Reading Store
✨Tip Number 1
Familiarise yourself with Dr. Martens' brand values and culture. Understanding their commitment to integrity, passion, and teamwork will help you align your responses during the interview and demonstrate that you're a good fit for their team.
✨Tip Number 2
Prepare examples from your previous experience that showcase your ability to lead a team and drive sales. Highlight specific instances where you motivated your colleagues or achieved sales targets, as this will resonate well with the hiring managers.
✨Tip Number 3
Practice your customer service skills by role-playing common retail scenarios. Being able to handle complex customer enquiries effectively will show that you can provide the outstanding customer experience they are looking for.
✨Tip Number 4
Research the latest trends in fashion and lifestyle brands, especially those similar to Dr. Martens. This knowledge will not only impress your interviewers but also help you discuss how you can contribute to the store's success.
We think you need these skills to ace Senior Sales 8hr- Reading Store
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in sales and customer service. Emphasise any supervisory roles or key holder responsibilities you've had, as these are crucial for the Senior Sales Assistant position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the brand and your understanding of their values. Mention specific examples of how you've achieved sales targets and motivated a team in previous roles.
Showcase Your Customer Service Skills: In your application, provide examples of how you've delivered outstanding customer service. Highlight any experiences where you handled complex enquiries or coached junior team members.
Demonstrate Your Commercial Mindset: Illustrate your understanding of driving sales and achieving revenue targets. Include any relevant metrics or achievements from past roles to show how you can contribute to the store's success.
How to prepare for a job interview at Dr. Martens plc
✨Show Your Passion for Customer Service
Dr. Martens values outstanding customer experiences, so be prepared to share examples of how you've provided excellent service in the past. Highlight any specific situations where you went above and beyond for a customer.
✨Demonstrate Leadership Skills
As a Senior Sales Assistant, you'll be expected to motivate and mentor junior team members. Be ready to discuss your experience in leading teams, achieving sales targets, and how you inspire others to reach their goals.
✨Familiarise Yourself with the Brand
Understanding Dr. Martens' culture and products is crucial. Research the brand's history, values, and current collections. This knowledge will help you connect with the interviewers and show your genuine interest in the role.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving abilities and how you handle challenging situations. Think of examples from your previous roles where you successfully navigated complex customer enquiries or operational challenges.
