Shift Manager - UK DC in Northampton

Dr. Martens is a globally recognisable and culturally influential British brand, with 65 years of rich heritage, rooted in craftsmanship. As brand custodians, we are lucky to work for a dynamic, thriving, and ethical business, with people from diverse backgrounds, who bring their true selves to work, and where anyone can grow their career. We are guided by three core values that are at the heart of everything we do: be yourself, act courageously, and show you care. They make us who we are and inspire us to push boundaries, embrace our individuality, and stand up for what’s right.

THE GIG

• You will manage a team of Shift Supervisors and Warehouse Operatives (fulltime shifts: 6am - 2pm/ 2pm - 10pm/ 10pm - 6am):
• Ensure safe working practices are consistently adhered to and all operational areas are staffed appropriately.
• Lead and engage our teams, managing them fairly and consistently, in a way that drives our culture and supports our vision and values.
• Ensure all Supervisors are aware of their tasks, standards and meet the work output required.
• Support and drive performance management, training and development of Supervisors and Operatives as required.
• Follow our People Processes as required.
• You will manage and direct operational activities for all DC functions to meet/exceed Service, Cost and People.
• You will assume full responsibility for the DC operations in the Operations Manager’s absence during your shift.
• You will assist the team with daily, weekly and monthly reporting, including KPI and SLA performance, and analysis.
• You will plan, manage and adjust resource levels to meet operational requirements and budgetary targets across all channels, especially if there are absences.
• You will support the DC Management team in both tactical and strategic DC plans to gain efficiencies through continuous improvement.
• You will drive our passion to be a great place to work by facilitating effective communications across the DC, promoting Health and Safety best practice and helping to develop a culture of continuous improvement.
• You will identify and build relationships with key external stakeholders e.g. Head Office, Retail stores, Carriers.
• You will work closely with HR to ensure all ER issues are managed effectively, efficiently and consistently, whilst assessing training needs for your team.

THE STUFF THAT SETS YOU APART

• Experience within a similar managerial role in a DC site, with a strong understanding of end to end warehouse processes, ideally gained in a retail brand environment.
• Experience of leading and managing a team, with a proven ability to effectively use people management processes to build, coach and develop a team.
• An ability to engage, inspire and develop teams leading to the creation of succession plans.
• Continuous improvement approach to resolve operational issues.
• Excellent organisation and prioritisation skills.
• Strong problem solving and decision making ability.
• Proficient in Microsoft Office and working experience of Warehouse Management Systems.

At Dr. Martens, we live and breathe our 3 core values — they’re at the heart of who we are. They never stand-alone but work together as a balancing act of rights and responsibilities to support how we work together at DMs: BE YOURSELF, ACT COURAGEOUSLY, SHOW YOU CARE.

WHAT’S IN IT FOR YOU?

• Welcome to the family free pair of Docs
• 65% off all Docs
• Award-winning ‘Buy As You Earn’ Dr. Martens share plan
• Private healthcare
• 2 paid volunteer days per year

Are you ready to fill your boots? Apply now. At Dr. Martens, we are committed to creating an environment in which we can all be our best and bring our authentic selves to work. We encourage applications, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, or disability. Diverse and inclusive teams have a positive impact on our brand; helping us to speak authentically to our consumers. We strive to develop a business where our people can thrive and feel empowered to express themselves. Because we believe everyone should feel supported and included whatever their role in the Dr. Martens community.