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- Tasks: Lead a vibrant team, manage store operations, and deliver exceptional customer experiences.
- Company: Join the iconic Dr. Martens brand with a commitment to diversity and inclusion.
- Benefits: Enjoy 65% off footwear, bonus incentives, generous holiday allowance, and more.
- Other info: Flexible hours, opportunities for growth, and a supportive work environment await you.
- Why this job: Be part of a culture that values authenticity and empowers you to shine.
- Qualifications: Retail experience preferred; passion for fashion and strong communication skills are key.
The predicted salary is between 12 - 15 £ per hour.
We are looking for an engaging and responsible Keyholder to lead our diverse shopfloor team at our Milton Keynes store.
Responsibilities:
- Take responsibility of opening & closing the store when necessary, following all relevant procedures.
- Hit and exceed individual sales targets whilst contributing to the wider performance of the store: Sales, Conversion, UPT, ATV.
- Lead on delivery procedures when necessary, processing all stock in line with company expectations.
- Assist the store management team with day to day retail operations and health & safety procedures e.g. delivery, clock in/out, stock takes, replenishment, floor management and maintain a safe and tidy work environment.
- Drive high standards of customer service within the store, ensuring every customer receives an exceptional, unforgettable experience.
- Handle till transactions in line with operating procedures and assist with more complex enquiries from customers.
Qualifications:
- You’ll be a proud custodian to our culture, embodying what we stand for and encouraging others to do the same.
- Professional, authentic, fearless and passionate about the product.
- Experience working in retail with a similar responsibility with a fashion/lifestyle brand is a bonus.
- Take ownership of your own development, proactively seeking out feedback to build self-awareness.
- Demonstrates resilience, together with a solution driven mindset.
- Fluency in English at a business level. Additional languages would be great.
- Good IT skills – confident to use Microsoft Office and POS systems.
Benefits:
- Bonus incentives.
- Welcome pair of Docs.
- 65% off all footwear.
- 50% off all accessories.
- 2 paid volunteer days per year.
- Generous holiday allowance.
- Matched pension contributions.
- Opportunities for growth.
- Complimentary access to virtual GP via the RetailTrust.
- Access to our Employee Assistance Programme & Mental Health First Aiders.
Employment Terms:
- 20 hours per week, varied shifts across 7 days, and covering management holidays at times.
At Dr. Martens, we are committed to creating an environment in which we can all be our best and bring our authentic selves to work. We encourage applications, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, or disability. Diverse and inclusive teams have a positive impact on our brand; helping us to speak authentically to our consumers. We strive to develop a business where our people can thrive and feel empowered to express themselves. Because we believe everyone should feel supported and included whatever their role in the Dr. Martens community.
Keyholder (20hr) - Milton Keynes employer: Dr. Martens plc
Contact Detail:
Dr. Martens plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Keyholder (20hr) - Milton Keynes
✨Tip Number 1
Get to know the company culture! Before your interview, check out Dr. Martens' social media and website to understand their vibe. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your sales pitch! As a Keyholder, you'll need to hit those sales targets. Think about how you can showcase your retail experience and share examples of how you've exceeded targets in the past. We want to hear your success stories!
✨Tip Number 3
Be ready to demonstrate your leadership skills! During the interview, be prepared to discuss how you've led teams or taken charge in previous roles. Show us that you can inspire others and maintain high standards of customer service.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready about the role or the team. This shows that you're engaged and serious about the position. Plus, it helps you figure out if this is the right fit for you!
We think you need these skills to ace Keyholder (20hr) - Milton Keynes
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how passionate you are about retail and our brand. Share why you love working in a shop environment and what makes you excited about being a Keyholder.
Tailor Your CV: Make sure your CV is tailored to the Keyholder position. Highlight any relevant experience in retail, especially if you've had similar responsibilities before. We’re looking for someone who can lead a team and drive sales, so showcase those skills!
Be Authentic: We value authenticity, so don’t be afraid to let your personality come through in your application. Share your unique experiences and how they’ve shaped you as a professional. We want to know the real you!
Apply Through Our Website: For the best chance of success, make sure to apply through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Dr. Martens plc
✨Know the Brand Inside Out
Before your interview, make sure you’re well-versed in Dr. Martens' history, values, and product range. This will not only show your passion for the brand but also help you connect your personal experiences to their culture.
✨Demonstrate Leadership Skills
As a Keyholder, you'll be leading a team. Prepare examples of how you've successfully managed or motivated a team in the past. Think about specific situations where you’ve taken charge and how that positively impacted your previous workplace.
✨Showcase Your Customer Service Expertise
Customer service is key in retail. Be ready to discuss times when you went above and beyond for a customer. Highlight your ability to handle complex enquiries and ensure every customer leaves with a smile.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and resilience. Think of scenarios where you faced challenges in retail and how you overcame them. This will demonstrate your solution-driven mindset and ability to thrive under pressure.