At a Glance
- Tasks: Conduct research to enhance customer experiences and inform product decisions.
- Company: Join Dr. Martens, a global icon with a rich heritage and bold values.
- Benefits: Enjoy hybrid working, generous discounts, private healthcare, and 25 days annual leave.
- Other info: Embrace a culture of inclusivity and innovation in a dynamic environment.
- Why this job: Make a real impact on customer experiences while working with diverse teams.
- Qualifications: Experience in mixed-methods research and strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
Dr. Martens is more than a brand – it’s a global icon with over 60 years of attitude, heritage, and cultural impact. We’re a thriving, values‑driven business powered by diverse thinkers, bold doers, and people who bring their whole selves to work. If you’re ready to make your mark, you’re in the right place. Our values guide everything we do: Be Yourself, Act Courageously, Show You Care. They’re not just words – they’re how we turn passion into progress.
WHERE YOU SIT
This role sits within the global customer product capability and supports the business ambition to engage more consumers, increase conversion, and build long‑term customer value. Through close collaboration with Senior UX / UI Designers, CX/CRO roles, Product Owners, Experience teams, Technology, and Commercial partners, the UX Researcher ensures customer evidence is embedded into discovery, prioritisation, ideation, and optimisation across markets, while allowing for local nuance where required.
WHERE YOU CONTRIBUTE
The UX Researcher plays a critical role in shaping how customers experience Dr. Martens across digital touchpoints by uncovering needs, behaviours, motivations, and barriers that inform better product and experience decisions. The role contributes to a more unified, evidence‑led, and customer‑centred experience by translating qualitative and quantitative insight into clear opportunities, recommendations, and priorities.
Core Accountabilities
- Research Strategy & Execution: Define and deliver research plans aligned to product and customer journeys, using a mix of qualitative and quantitative methods to identify needs and friction.
- Insight Generation & Impact: Synthesize findings into clear, actionable insights that inform product decisions, design improvements, and roadmap priorities.
- Operational Excellence: Manage research operations, tools, and knowledge repositories to ensure insights are scalable, accessible, and efficiently produced.
- Compliance & Best Practice: Uphold GDPR, ethical standards, and inclusive research practices while safeguarding participant data and ensuring informed consent.
- Collaboration & Innovation: Work cross‑functionally with product and design teams, leveraging AI and workshops to translate insights into tangible outcomes and drive continuous improvement.
Key Skills & Capabilities
- Mixed‑Methods & Methodology Expertise: Strong capability across qualitative and quantitative research, with sound judgement on selecting the right approach.
- Insight Generation & Communication: Ability to synthesise complex data into clear narratives, frameworks, and actionable, evidence‑led recommendations.
- Customer & Data‑Driven Mindset: Focus on customer needs and behaviours, combining qualitative insights with analytics, experimentation, and NPS data to inform decisions.
- Collaboration & Agile Delivery: Skilled at facilitating cross‑functional workshops and working within agile teams to translate research into prioritised actions.
- Operational Excellence & Innovation: Proficient with research tools and repositories, while leveraging automation and AI to drive efficiency, consistency, and scalability.
What’s in it for you?
- Hybrid working
- Welcome free pair of Docs
- ‘Buy as you Earn’ Share scheme
- 65% off all Docs
- 50% off Accessories
- Pension Scheme through Aviva
- Life Assurance
- 25 Days Annual Leave + Bank Holidays
- Private healthcare
- 2 paid volunteer days per year
At Dr. Martens, we are committed to creating an environment in which we can all be our best and bring our authentic selves to work. We encourage applications, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, or disability. Diverse and inclusive teams have a positive impact on our brand; helping us to speak authentically to our consumers.
UX Researcher in London employer: Dr. Martens plc
At Dr. Martens, we pride ourselves on being a values-driven employer that champions diversity and authenticity in the workplace. As a UX Researcher, you'll thrive in a collaborative environment that encourages innovation and personal growth, supported by a comprehensive benefits package including hybrid working, generous discounts, and opportunities for community engagement. Join us to make a meaningful impact on customer experiences while being part of a globally recognised brand with a rich heritage.
StudySmarter Expert Advice🤫
We think this is how you could land UX Researcher in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Dr. Martens on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your UX research projects. Make sure it’s easy to navigate and showcases your best work – this is your chance to shine!
✨Tip Number 3
Prepare for the interview by understanding Dr. Martens' values. Think about how you can demonstrate 'Be Yourself', 'Act Courageously', and 'Show You Care' through your experiences and insights.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Dr. Martens family.
We think you need these skills to ace UX Researcher in London
Some tips for your application 🫡
Be Authentic:When you're writing your application, let your true self shine through. Dr. Martens values authenticity, so don’t be afraid to show us who you are and what makes you unique!
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the UX Researcher role. We want to see how you can contribute to our mission of creating a customer-centred experience.
Showcase Your Insights:Use your application to demonstrate your ability to generate actionable insights. Share examples of how you've used qualitative and quantitative research to inform decisions in past projects.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Dr. Martens!
How to prepare for a job interview at Dr. Martens plc
✨Know Your UX Research Methods
Make sure you’re well-versed in both qualitative and quantitative research methods. Be ready to discuss how you’ve applied these techniques in past projects, and think of specific examples that showcase your ability to uncover customer needs and behaviours.
✨Showcase Your Insight Generation Skills
Prepare to explain how you synthesise complex data into actionable insights. Bring examples of how your findings have influenced product decisions or design improvements, and be ready to discuss the impact of your work on customer experiences.
✨Emphasise Collaboration
Dr. Martens values teamwork, so highlight your experience working cross-functionally. Share stories about how you’ve collaborated with designers, product owners, and other stakeholders to translate research into tangible outcomes.
✨Be Ready for Ethical Discussions
Familiarise yourself with GDPR and ethical research practices. Be prepared to discuss how you ensure participant data is safeguarded and how you maintain informed consent during your research processes.
