At a Glance
- Tasks: Lead the global customer experience and shape a premium product strategy.
- Company: Join the iconic Dr. Martens team, known for its unique culture and style.
- Benefits: Competitive salary, great perks, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on innovation and AI integration.
- Why this job: Make a real impact on customer experiences in a globally recognised brand.
- Qualifications: Experience in product management and a passion for customer-centric strategies.
The predicted salary is between 63000 - 77000 £ per year.
Dr. Martens plc is seeking a Head of Global Customer Product to own the end-to-end customer experience as a product across digital and retail channels.
You will define and own the global customer value proposition, shaping a seamless, premium experience and aligning product strategy with the brand’s elevated positioning.
You will lead a team of product managers, collaborate with Technology, CRM, Data and Operations, and champion the use of AI to enhance delivery and performance.
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Global Customer Experience Leader in London employer: Dr. Martens plc
At Dr. Martens, we pride ourselves on being an exceptional employer that champions individuality and fosters a vibrant work culture. As a Market Reward Partner, you'll enjoy hybrid working, competitive benefits including private healthcare and generous annual leave, and the opportunity to collaborate with talented professionals across the UK, Benelux, and Nordics. We are dedicated to your growth and development, ensuring you have the tools and support needed to thrive in your career while making a meaningful impact on our iconic brand.
