Keyholder (20hr) - Milton Keynes

We are looking for an engaging and responsible Keyholder to lead our diverse shopfloor team at our Milton Keynes store.

Responsibilities:

• Take responsibility of opening & closing the store when necessary, following all relevant procedures.
• Hit and exceed individual sales targets whilst contributing to the wider performance of the store: Sales, Conversion, UPT, ATV.
• Lead on delivery procedures when necessary, processing all stock in line with company expectations.
• Assist the store management team with day to day retail operations and health & safety procedures e.g. delivery, clock in/out, stock takes, replenishment, floor management and maintain a safe and tidy work environment.
• Drive high standards of customer service within the store, ensuring every customer receives an exceptional, unforgettable experience.
• Handle till transactions in line with operating procedures and assist with more complex enquiries from customers.

Qualifications:

• You’ll be a proud custodian to our culture, embodying what we stand for and encouraging others to do the same.
• Professional, authentic, fearless and passionate about the product.
• Experience working in retail with a similar responsibility with a fashion/lifestyle brand is a bonus.
• Take ownership of your own development, proactively seeking out feedback to build self-awareness.
• Demonstrates resilience, together with a solution driven mindset.
• Fluency in English at a business level. Additional languages would be great.
• Good IT skills – confident to use Microsoft Office and POS systems.

Benefits:

• Bonus incentives.
• Welcome pair of Docs.
• 65% off all footwear.
• 50% off all accessories.
• 2 paid volunteer days per year.
• Generous holiday allowance.
• Matched pension contributions.
• Opportunities for growth.
• Complimentary access to virtual GP via the RetailTrust.
• Access to our Employee Assistance Programme & Mental Health First Aiders.

Employment Terms:

20 hours per week, varied shifts across 7 days, and covering management holidays at times.

At Dr. Martens, we are committed to creating an environment in which we can all be our best and bring our authentic selves to work. We encourage applications, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, or disability. Diverse and inclusive teams have a positive impact on our brand; helping us to speak authentically to our consumers. We strive to develop a business where our people can thrive and feel empowered to express themselves. Because we believe everyone should feel supported and included whatever their role in the Dr. Martens community.