Footwear Quality Assurance Lead – DC

Dr. Martens is a globally recognisable and culturally influential British brand, with 65 years of rich heritage, rooted in craftsmanship. As brand custodians, we are lucky to work for a dynamic, thriving, and ethical business, with people from diverse backgrounds, who bring their true selves to work, and where anyone can grow their career. We are guided by three core values that are at the heart of everything we do: be yourself, act courageously, and show you care. They make us who we are and inspire us to push boundaries, embrace our individuality, and stand up for what's right.

For more than six decades, we have made iconic, timeless and durable footwear. As brand custodians, we want to retain these characteristics and our approach to product quality firmly underpins this. The DC Assistant Quality Assurance (QA) Manager is a hands-on role, where you will support our Distribution Centre (DC) in the UK to champion the Dr. Martens (DM) Product Quality strategy and to ensure compliance. You will work as part of a high performing team to communicate and embed best in class Quality and Compliance standards.

At our DC, we meticulously inspect, grade, and repackage for resale, returned products from various channels. The DC Assistant QA Manager will lead the team of quality inspectors, ensuring adherence to the DM inspection process whilst maintaining a consistent quality standard. In addition, you will provide support, guidance, and continuous training to inspectors, fostering a motivated and engaged team.

• Advocate and champion our Product Quality Strategy across the DC.
• Ensure DC inspectors comply with DM quality policies, return processes, inspection procedures, and quality requirements, conducting regular checks to maintain a consistent quality.
• Establish and maintain a uniform standard for assessment and classification across the quality inspection team.
• Provide training and guidance to quality inspectors on precise assessment, grading, and repackaging processes.
• Assist in training new and existing quality inspectors, maintaining and improving their skill sets.
• Provide inspection data to the EMEA DC Manager and other relevant stakeholders on a monthly basis.
• Report any issues impacting inspector work quality to the EMEA DC Manager.
• Assist in investigations when complaints arise.
• Ensure workflows are processed as per company timelines and urgency.
• Collaborate on other Global Supply Chain initiatives, including reporting and participation in ad-hoc project work as required.

To be our DC Assistant Quality Assurance Manager, you will also possess these qualities:

• Familiarity with AQL standard and good knowledge of safety and regulatory requirements.
• Preferably with a background in the footwear/fashion industry in a retail/e-commerce environment.
• Flexibility to travel occasionally to the NL.
• Robust qualitative, analytical and communication skills.
• Strong work ethic, attention to detail and time management.
• Excellent command of both written and spoken English; able to convey complex information clearly and effectively to the team and stakeholders.
• Proficient in MS Office, including Word, Excel, PowerPoint.

At Dr. Martens, we live and breathe our 3 core values — they’re at the heart of who we are. They never stand alone but work together as a balancing act of rights and responsibilities to support how we work together at DMs: BE YOURSELF, ACT COURAGEOUSLY, SHOW YOU CARE.

WHAT’S IN IT FOR YOU?

• Welcome to the family free pair of Docs.
• 65% off all Docs.
• Award-winning "Buy As You Earn" Dr. Martens share plan.
• Private healthcare.
• 2 paid volunteer days per year.

Are you ready to fill your boots? Apply now. At Dr. Martens, we are committed to creating an environment in which we can all be our best and bring our authentic selves to work. We encourage applications, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, or disability. Diverse and inclusive teams have a positive impact on our brand; helping us to speak authentically to our consumers. We strive to develop a business where our people can thrive and feel empowered to express themselves.