At a Glance
- Tasks: Lead and inspire the team while driving sales and operational excellence.
- Company: Join the iconic Dr. Martens brand with a rich heritage and diverse culture.
- Benefits: Enjoy 65% off footwear, bonus incentives, generous holidays, and growth opportunities.
- Other info: Inclusive environment where everyone can thrive and express themselves.
- Why this job: Be part of a dynamic team that values authenticity and courage.
- Qualifications: Experience in retail management and a passion for customer service.
The predicted salary is between 24750 - 30250 £ per year.
Dr.
Martens is a globally recognisable and culturally influential British brand, with over 65 years of rich heritage.
As brand custodians, we are lucky to work for a dynamic, thriving, and ethical business, with people from diverse backgrounds, who bring their true selves to work, and where anyone can grow their career.
We are looking for a fearless, commercially aware Deputy Store Manager to help lead and inspire the team at our fast paced & exciting Oxford Circus store.
As Deputy Store Manager, you’ll be the right hand to the Store Manager, taking a proactive leadership role in driving commercial success, operational excellence, and team development.
You’ll lead from the front, embedding a coaching culture, and ensuring that every customer receives an exceptional and unforgettable experience.
You’ll also play a key role in executing long-term strategic objectives and ensuring the continuous growth of Dr.
Martens.
At Dr.
Martens, we live and breathe our 3 core values — they’re at the heart of who we are.
They never stand alone but work together as a balancing act of rights and responsibilities to support how we work together at DMs.
BE YOURSELF .
ACT COURAGEOUSLY .
SHOW YOU CARE . Our values also underpin the DM Way, our behavioural framework, which describes the 8 factors that drive success for our people.
- Deputy Store Manager – Cheshire Oaks Outlet
- Own and lead all stock and inventory operations, ensuring exceptional accuracy, availability and stock flow to maximise sales opportunities, minimise loss and support a positive customer experience.
- Create and maintain a highly organised, efficient back-of-house operation that supports high trading volumes, rapid replenishment and operational excellence.
- Drive strong stock discipline across the store, coaching and developing the team on inventory processes, replenishment standards, loss prevention and commercial stock management.
- Act as a keyholder and trusted leader, confidently stepping into full store leadership when required and supporting the wider management team in delivering store performance.
- Partner closely with Store Manager / Regional Manager / Merchandising to ensure stock levels, allocations and merchandising support commercial objectives, promotional activity and customer demand while maintaining brand standards.
- Maintain a visible presence on the shop floor, leading by example in customer service, supporting peak trading periods and ensuring every customer receives an engaging and seamless Dr.
Martens experience.
- Drive operational excellence that enables an efficient, well-stocked and customer-focused shopping experience, ensuring product availability never becomes a barrier to conversion.
- Your technical capability will go hand in hand with our DM Way success factors:
- Develop: create an environment that empowers and nurtures future talent by delegating, understanding next generation needs, and ensuring long-term team growth
- Lead: set a clear vision with plans and goals, cultivating a high-performance culture that drives positive change and inspires enthusiasm for DM’s future.
- Explore: place the consumer at the heart of strategy, decisions, and communications while analysing market trends and competition relevant to your role.
- Invent: champion progress, innovation, and change, driving collaboration across teams to enhance effectiveness and implement new ideas.
- Connect: promote inclusivity and collaboration, build strong internal and external networks, and streamline processes to align cross-functional efforts and drive growth.
- Influence: communicate difficult messages clearly and assertively, balancing data and emotion to influence, and build a collective movement toward common goals by selling a compelling vision.
- Drive: cultivate a culture of entrepreneurial spirit and high performance, inspiring teams to overcome obstacles, embrace challenges, and continuously improve while delivering results
- Organise: balance long-term strategic change with short-term business needs by setting clear roles, expectations, and measures for the team.
WHAT’S IN IT FOR YOU?
- Bonus incentives
- Welcome pair of Docs
- 65% off all footwear
- 50% off all accessories
- 2 paid volunteer days per year
- Generous holiday allowance
- Matched pension contributions
- Complimentary access to virtual GP via the Retail Trust
- Opportunities for growth
- Access to our Employee Assistance Programme & Mental Health First Aiders
At Dr.
Martens, we are committed to creating an environment in which we can all be our best and bring our authentic selves to work.
We encourage applications, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, or disability.
Diverse and inclusive teams have a positive impact on our brand; helping us to speak authentically to our consumers.
We strive to develop a business where our people can thrive and feel empowered to express themselves.
Because we believe everyone should feel supported and included, whatever their role in the Dr.
Martens community.
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Deputy Store Manger - Cheshire Oaks Outlet in Ellesmere Port employer: Dr. Martens plc
At Dr. Martens, we pride ourselves on being an exceptional employer that champions individuality and fosters a vibrant work culture. As a Market Reward Partner, you'll enjoy hybrid working, competitive benefits including private healthcare and generous annual leave, and the opportunity to collaborate with talented professionals across the UK, Benelux, and Nordics. We are dedicated to your growth and development, ensuring you have the tools and support needed to thrive in your career while making a meaningful impact on our iconic brand.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Store Manger - Cheshire Oaks Outlet in Ellesmere Port
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Dr. Martens plc, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Dr. Martens plc!
We think you need these skills to ace Deputy Store Manger - Cheshire Oaks Outlet in Ellesmere Port
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Dr. Martens plc, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Dr. Martens plc and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Dr. Martens plc that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Dr. Martens plc
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!