At a Glance
- Tasks: Support the Store Manager in daily operations and drive sales performance.
- Company: Join the iconic Dr. Martens team at our vibrant Carnaby Street store.
- Benefits: Enjoy a full-time role with opportunities for growth and development.
- Other info: This is a mid-senior level position with a focus on fashion and lifestyle.
- Why this job: Be part of a dynamic team, enhance customer experiences, and make an impact in retail.
- Qualifications: Previous experience in retail management and strong communication skills are essential.
The predicted salary is between 30000 - 42000 £ per year.
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The gig for the Deputy Store Manager in our Carnaby Street store will be to effectively support the Store Manager in driving best-in-class day-to-day operations to help drive store revenue growth. You will also help ensure all H&S standards are adhered to and step in as the key holder and manage the store seamlessly in the absence of the Store Manager.
Main duties will include:
- Assisting the Retail Store Manager with the day to day retail operations in store e.g. key holding, staffing, VM, stock/delivery, admin, banking, housekeeping
- Selling Dr. Martens product, provide and excellent service to customers and drive sales performance of the wider team to meet/exceed store KPI’s
- Assisting the Retail Store Manager in implementing and driving high levels of customer service within the store
- Training, developing and mentoring the Retail Store Team to ensure accountability for delivering against performance targets (sales revenue, inventory, mystery shop
- Efficient operations and enhancing customer experience
- Assisting the Retail Store Manager with maintaining a safe and secure working environment (including H&S procedures, security procedures, search procedures)
- Acting as key holder and assume full responsibility for the store in Manager’s absence
- Similar experience in a Deputy Store Manager or Supervisor role, (within a fashion/lifestyle brand would be preferable)
- Experience of coaching, developing and mentoring a retail team (including dealing with performance issues
- Sales oriented and able to drive others to achieve store goals and objectives
- Will drive accountability and high-level of customer service among staff and will support delivery of key store KPIs.
- Excellent communication skills.
- Numeracy & literacy skills
- Good I.T skills – experience of using Internet, Email, Social media applications, Excel and EPOS till point systems
- Back of house administration (e.g. rotas, banking)
- Demonstrate resilience and think quickly on their feet on how to resolve emergent issues.
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
Sales and Business DevelopmentIndustries
Retail Apparel and Fashion
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#J-18808-LjbffrDeputy Store Manager - Carnaby Street in London employer: Dr. Martens plc
Dr. Martens plc is an exceptional employer, offering a vibrant work culture in the heart of Carnaby Street, where creativity and passion for fashion thrive. Employees benefit from comprehensive training and development opportunities, fostering personal growth while being part of a dynamic team dedicated to delivering outstanding customer service. With a commitment to health and safety, as well as a supportive environment that encourages accountability and performance excellence, Dr. Martens is the perfect place for those seeking a meaningful career in retail.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Store Manager - Carnaby Street in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Dr. Martens plc, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Dr. Martens plc!
We think you need these skills to ace Deputy Store Manager - Carnaby Street in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Dr. Martens plc, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Dr. Martens plc and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Dr. Martens plc that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Dr. Martens plc
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
