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- Tasks: Support the Store Manager in daily operations and drive sales performance.
- Company: Join a leading fashion brand with a vibrant team culture.
- Benefits: Competitive salary, employee discounts, and career development opportunities.
- Why this job: Be a key player in enhancing customer experience and driving store success.
- Qualifications: Experience in retail management and strong leadership skills required.
- Other info: Dynamic work environment with opportunities for growth and mentorship.
The predicted salary is between 30000 - 42000 £ per year.
The gig for the Assistant Store Manager in our White City store will be to effectively support the Store Manager in driving best-in-class day-to-day operations to help drive store revenue growth. You will also help ensure all H&S standards are adhered to and step in as the key holder and manage the store seamlessly in the absence of the Store Manager.
Key Duties
- Assisting the Retail Store Manager with day-to-day retail operations in store including key holding, staffing, visual merchandising, stock/delivery, admin, banking, housekeeping.
- Selling Dr. Martens product, providing excellent customer service and driving sales performance of the wider team to meet/exceed store KPIs.
- Assisting the Retail Store Manager in implementing and driving high levels of customer service within the store.
- Training, developing and mentoring the Retail Store Team to ensure accountability for delivering against performance targets (sales revenue, inventory, mystery shop).
- Efficient operations and enhancing customer experience.
- Assisting the Retail Store Manager with maintaining a safe and secure working environment (including H&S procedures, security procedures, search procedures).
- Acting as key holder and assuming full responsibility for the store in the Manager’s absence.
Essential Requirements
- Similar experience in an Assistant Manager or Supervisor role; experience within a fashion/lifestyle brand preferred.
- Experience coaching, developing and mentoring a retail team, including dealing with performance issues.
- Sales oriented and able to drive others to achieve store goals and objectives.
- Will drive accountability and high level of customer service among staff and support delivery of key store KPIs.
- Excellent communication skills.
- Numeracy & literacy skills.
- Good IT skills – experience of using Internet, Email, social media applications, Excel and EPOS till point systems.
- Back of house administration (e.g. rotas, banking).
- Demonstrated resilience and ability to think quickly on feet to resolve emergent issues.
Seniority Level: Mid-Senior level
Employment type: Full-time
Job function: Sales and Business Development
Industries: Retail Apparel and Fashion
Assistant Store Manager - London, White City employer: Dr. Martens plc
Contact Detail:
Dr. Martens plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager - London, White City
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry, especially those who have experience with fashion brands. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show up in style! If you’re applying for the Assistant Store Manager role, visit the store and engage with the team. This not only shows your enthusiasm but also gives you a chance to demonstrate your customer service skills in real-time.
✨Tip Number 3
Prepare for the interview by brushing up on your knowledge of Dr. Martens products and values. We want to see that you’re passionate about the brand and ready to drive sales performance from day one!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at White City.
We think you need these skills to ace Assistant Store Manager - London, White City
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Assistant Store Manager role. Highlight your experience in retail, especially any leadership roles you've had. We want to see how you can drive sales and support a team!
Showcase Your Skills: In your cover letter, showcase your communication and numeracy skills. Mention specific examples of how you've coached or mentored a team in the past. This will help us see your potential to enhance customer experience.
Be Authentic: Let your personality shine through in your application. We value authenticity and want to know what makes you tick. Share your passion for retail and how you can contribute to our store's success!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Dr. Martens plc
✨Know the Brand Inside Out
Before your interview, make sure you’re well-versed in Dr. Martens' history, values, and product range. This will not only show your enthusiasm for the brand but also help you answer questions about how you can contribute to driving sales and enhancing customer experience.
✨Showcase Your Leadership Skills
As an Assistant Store Manager, you'll be expected to lead a team. Prepare examples of how you've successfully coached or mentored others in previous roles. Highlight specific situations where you’ve driven performance or resolved conflicts to demonstrate your leadership capabilities.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and ability to handle emergencies. Think of scenarios where you had to think on your feet, especially in retail settings. Practising these responses will help you feel more confident during the interview.
✨Emphasise Customer Service Excellence
Customer service is key in retail, so be ready to discuss how you’ve gone above and beyond to ensure customer satisfaction. Share specific examples of how you’ve improved customer experiences or met KPIs in past roles to illustrate your commitment to high service standards.